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96 Cards in this Set

  • Front
  • Back

World of Beer promises to be our customers "favorite place to eat ____________, ______________, and be ____________"

drink
connect
entertained

In your own words how will you demonstrate the below values:
BRING THE SPIRIT
HEART FOR HOSPITALITY
ENTHUSIASM FOR LEARNING
COURAGE
FAIR HEARING
SHARING IN SUCCESS
SUSTAINABILITY

spirit: being positive, having fun, helping others
heart: include others, being generous and humble to serve others
learning: being committed to ongoing education and personal growth
courage: having high standards, challenging when challenge is due and telling the truth even when it's easier not to
fair hearing: listening to others' perspective without requiring they agree with your own
sharing success: celebrating everyone's contributions
sustainability: responsibly using resources and ensuring the future of WOB

As a WOB*STAR yourself you must keep what 3 promises

Citizenship
Teamwork
Spirit

Name WOB's 5 pillars of Success

Craft beer and spirits
great tavern fare
lively entertainment
real hospitality
community

What are the 4 main ingredients used to brew beer

water
yeast
hops
malted barley

what are hops used for in beer and what does IBU stand for

bitterness and preservation

international bitters unit

what determines if a beer is going to be an Ale or a Lager
yeast

what makes beer bitter

hops

what makes beer sweet
malts
malt gives beer ________, ___________, and ____________
color
body
sweetness
what acts as a preservative in beer
hops

name 5 hop aromas

Earthy


Grassy


Floral
Piney
Citrusy


beer is made up of ___% water

90

what turns beer into alcohol and gives it natural carbonation

yeast

all beer is filtered

FALSE

Ales are top fermented at warmer temperatures and lagers are bottom fermented at cooler temperatures

TRUE
Weihenstephaner is the oldest brewery in the world
TRUE

Which brewery is the oldest microbrewery in the world

Anchor Brewery in San Francisco California

Which brewery is the oldest brewery in the USA

Yuengling
Explain dry-hopping

Adding hops after fermentation for aroma only

What is a cask ale

An unfiltered, unpasteurized beer that is fermented in the cask (firkin) that it will be served in.

Fresh beer, best if served within first day or two

Explain freeze distillation

Beer is cooled to freezing temperatures and the frozen layer of water is removed from the top.
Results in a more syrupy and more alcoholic beer

Example of an Eisbock

Schnieder - Aventenus Weissen Eisbock

Where did Pilsners originate

Pilsen, Czech Republic

Which Pilsner is said to be the original Pilsner

Pilsner Urquell

In order to be called a "Kolsch" it must be brewed in Koln, Germany
true
ESB's are brewed to be _______________ in malt and hop character

balanced

Explain the difference between a cider and a mead

Ciders brewed with apples and pears

Meads are brewed with honey instead of malted barley

what does IPA stand for?

Name 3 IPAs in your cooler

India Pale Ale

Name a starch alternative that is used to brew Gluten Free Beers.

Name 3 Gluten Free Beers that are in your cooler

Sorghum

Widmer Omission Pale Ale
Widmer Omission IPA


St. Peters Sorghum

Where did Vienna Lagers originate?

Name a Vienna Lager that is in your cooler

Austria

Negra Modelo

Ciders are usually brewed with ____________ and ____________

apples

pears

What is spontaneous fermentation

wort cooled in koelships innoculated with wild yeast, sometimes giving it sour flavor

What is bottle conditioning

Reseeding beer with sugar and live yeast before packaging

Name 2 Pale Lagers


Rahr and sons blonde - texas
Red stripe - Jamaica

Name 2 Pale Ales

Sierra Nevada Pale Ale - california
Magic hat #9 - vermont

Name 2 Brown Ales

Rogue hazelnut brown nectar



grapevine sir williams

Name 2 White Wheats

Wittekerke



Avery White Rascal

Name 2 ciders

Angry Orchard Crisp Apple

Woodchuck amber

What is the difference between a Porter and an Imperial Porter

Imperial Porters are stronger in alcohol, have bolder flavors, and are sweeter than Porters

What is the commonly known story behind IPA

English sent troops beer across the India Trade Route, beer spoiled before it reached the troops.
Added more hops (natural preservative) to make the trip

A Hefeweizen is brewed with _____% wheat and ___% Malted Barley

60

40

What does Dunkelweizen translate to

Dark Wheat

Belgian White Wheat

Color:
Flavors:
Body:
Garnish:

pale straw
orange peel and coriander
light
orange

Hefeweizen:

Color:
Flavors:
Body:
Garnish:

golden and hazy
banana and clove
medium
lemon

Because they are so dark in color, Schwarzbiers are also heavy in body

FALSE

what are two common brown ale aromas

malty
nutty

Name 2 brown ales

Rogue hazelnut brown nectar


Grapevine Sir Williams

Which has a more burnt/roasted flavor. Stouts or Porters

Stouts

What kind of malts are Stouts brewed with

Patant malt

Scotch ales are also referred to as

Wee Heavy

Why are Saisons also referred to as farmhouse ales?

color: Golden
Body: Medium, highly carbonated
Taste: spicy undertones, yeasty and fruity notes with a slight hop finish

Describe a belgian tripel

Color: deep amber to dark brown
Body: full
Taste: malty sweet, dark sugar flavors, undertones of fruit and spice

Describe a Belgian Quad

Color: tawny copper to brown
Body: full
Taste: apparent alcohol flavor and caramel sweetness and fruity finish

Describe a Barleywine

light amber to copper
medium bodied
malty backbone, bold caramel sweetness

Describe and Amber Lager

Golden to copper
light to medium body
mild hop, dry finish

Describe a Pale Ale

pale straw color
light body
light and tart, very easy drinking

Describe a Berliner Weiss

Tripel

What style is St. Bernardus Prior 8

Dubbel

What style is St. Bernardus Prior 8

Golden

What style is Duvel

Golden

What style is St. Bernardus ABT 12

Quad

What style is La Caracole Saxo

Blonde

What style is Chimay Red

Blonde

What style is Chimay Red

Quad

What style is Leffe Blonde

Quad

All unfiltered beers should be rolled before pouring

False

Why are Dopplebocks historically called "liquid bread"

Monks consumed them for carbs during lent

Why are Dopplebocks historically called "liquid bread"

Chimay
Rochefort
Orval
Westmalle
Westvleteren


Abdij Maria Toevlucht


La Trappe
Achel
Stift Engelszell
St. Joseph's Abby

Name all Trappist Breweries

black beer

Alt translates to _________

black beer

What beer is brewed in the month of March

old

Describe the proper presentation for a bottled beer

Marzen/Oktoberfest

Describe the proper presentation for a draft beer

Proper glass (beer clean and rinsed)
Proper head
Cap back on bottle
Bottle and Glass on Coaster with labels facing guest

What is the proper set up of the 4 compartment sink

Proper glass (beer clean and rinsed)
Proper head
On Coaster
Label facing guest

Explain the proper steps if a beer loses its head before it is given to a guest

1 - dump
2 - wash (hot water & low suds detergent)
3 - rinse (cold water)
4 - sanitize (warm water)

A customer should be greeted __________ or within ____ seconds

ask the bartender to top the glass off

When greeting a customer, it is important to bring what items

coaster
bottle menu
draft menu


Ipad

If it is a customer's first time to World of Beer, who do you introduce them to?

coaster
bottle menu
draft menu

Describe a properly pre-bussed table and why it is important

Everyone working

Product manager/general manager

Service Timing
Greet
Drinks
First 3rd, Last 3rd
Check & Change

Only active wear left on table (what customer is currently using)
Easier to bus after table leaves, looks cleaner, turn table faster

Service Timing:


Greet


Drinks


Check and change 2 minutes

Immediate to 45 seconds
3 minutes
2 minutes
2 minutes

Explain first 3rd, last 3rd

Within the first 3rd of the beer is consumed make sure customer likes their choice

Last 3rd offer samples for next beer

The phone should be answered within how many rings

Hello, thank you for calling World of Beer (location), this is _____. How may I help you?

The phone should be answered within how many rings

3

Red Monk

Belgian quad & splash framboise lambick

Black & Tan

Stout and Pale Ale

Chocolate Raspberry

Stout Float and Pale Lager

Chocolate Blueberry

Chocolate Stout & Framboise

Raspberry Cider

Chocolate Stout & Blueberry wheat

Raspberry Cider

Cider & splash Framboise

Fruit Cocktail

Quenching combo hefeweissen, blueberry wheat, and

Black Velvet

Cider & Pale Lager

ID customers under ___ years old

Cider & Stout float

ID customers under ___ years old

30

cost to sign up for loyalty program and what do you receive at sign up

$15