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9 Cards in this Set
- Front
- Back
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in 2013, there are _____ companies in the Philippines in a business that is worth ________. |
130 US $ 13.3 billion |
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The revenue in 2013 of around __________ is estimated to reach __________ in 2016. This is growing at almost ______ every year. |
US $ 15 billion US $ 25 billion 20% |
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According to ______, founder and former Chairman of the BPAP, the Philippines graduates about ______ college students every year. |
Bong Borja 450,000 |
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We employ ______and it is estimated that we will hit over a million by 2016, and we are looking at ______jobs in the BPO industry by 2016. |
777,000 1.1 million |
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BPO |
Business Process Outsourcing |
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BPO does not refer to call center alone. We also have: - - - - |
Knowledge process outsourcing the creative sectors Engineering Services Outsourcing the Medical and the Health Care Information Services Businesses |
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A ________ is a central customer service operation where agents handle telephone calls to conduct their business |
contact center |
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agents in a contact center |
customer care specialists or customer service representatives |
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The services provided by the contact centers include : |
technical support or customer care ticket booking telemarketing market research and survey financial services fundraising medical services |
