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28 Cards in this Set
- Front
- Back
Getting work done through others
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Management
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A manager striving to improve organizational _____ is accomplishing tasks that should help fulfill organizational objectives.
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Effectiveness
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One of the reasons for the slow response to help the victims of Hurricane Katrina was an antiquated FEMA system that was bogged down in bureaucratic red tape. In other words, the failure of assistance to arrive in a timely fashion was due to the lack of _______.
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Efficiency
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What are the 4 management functions according to Fayol?
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Planning
Organizing Leading Controlling |
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_____ involves determining organizational goals and means for achieving them
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Planning
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______ is deciding where decisions will be made, who will do what jobs and task, and who will work for whom in the company.
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Organizing
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_____ involves inspiring and motivation workers to work hard to achieve organizational goals
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Leading
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______ is monitoring progress toward goal achievement and taking corrective action when progress isn't being made.
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Controlling
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_____ is a type of study that often shows the conditions under which management techniques may work better or worse in the real world.
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Meta-Analysis
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According to Mintzberg what ate the three major roles managers fulfill while preforming their jobs?
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Interpersonal
Informational Decisional |
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Interpersonal Roles
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Figurehead
Leader Liaison: deal with people outside unit |
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Informational Roles
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Monitor: scan environment for info
Disseminator: sharing information Spokesperson |
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Decisional Roles
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Entrepreneur: adapt
Disturbance Handler Resource Allocator: decide who gets what resources Negotiator |
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What skill is equally important at all levels of management?
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Human Skills: ability to work well with others
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____ are the specialized procedures, techniques and knowledge required to get the job done
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Technical Skills
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Five workers given the identical task could use five different methods to perform the task with some methods being significantly more efficient than others, what is this called?
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Scientific method/ management
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What is soldiering?
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When workers deliberately slow their pace or restrict their output
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Frederick Taylor is famous for
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creating principles of scientific management
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Frank and Lillian Gilbreth are important to management because...
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They used motion studies to eliminate unnecessary of repetitive motion from the work process
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Success depends on treating workers well according to
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Human Relations
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Which management theorist helped develop human relations management?
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Mary Parker Follet
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_____ is known for his role in Hawthorne studies.
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Elton Mayo
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____ can influence work group performance for better or worse
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Group Cohesiveness
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1+1=3
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Synergy
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deterioration of a system is called
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Entropy
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Philip Van Heusen's business is compromised of 3 major groups:
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Calven Klein
Dress Shirt Sports Wear |
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Because groups operate as interrelated elements of whole company its an example fo
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System
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Demonstrated the workers feelings and attitudes affected their work, that financial incentives weren't necessarily the most important motivator for workers and that group norms and behavior play a critical role in behavior at work.
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Hawthorne Studies
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