Wastewater Collector Class D License Chapter 9

Front 1

1. The number of personnel and their duties vary according to system and budget.
a. true
b. false

Back 1

a. true

Front 2

2. Regardless of system size, the field employee is responsible for public relations; however,
each employee contributes to the system image.
a. true
b. false

Back 2

b. false

Front 3

3. Good PR, like good safety practices, is everyone’s job.
a. true
b. false

Back 3

a. true

Front 4

4. Good PR includes a pleasant expression, neat appearance, courteous manner, clear
explanations, acceptable language and special favors for the mayor.
a. true
b. false

Back 4

b. false

Front 5

5. Systems should review duties, system policies, benefits, vacation schedules and other
information with new employees.
a. true
b. false

Back 5

a. true

Front 6

6. A collection system operator usually repairs wastewater lines and manholes, makes service
taps and collects bacteriological water samples.
a. true
b. false

Back 6

b. false

Front 7

7. In an organized system, the primary duty is for everyone to work together to ensure the
efficient and safe transfer of wastewater from the customer to the treatment plant.
a. true
b. false

Back 7

a. true

Front 8

8. Advancement or pay increases may be given as an incentive for additional complaining.
a. true
b. false

Back 8

b. false

Front 9

9. Duties of personnel scheduled to attend training should be temporarily given to others.
a. true
b. false

Back 9

a. true

Front 10

10. Necessary records include: complaints, repairs, map updates, inventory and ________.
a. payroll
b. inspections
c. accident reports
d. all listed

Back 10

d. all listed

Front 11

11. A service center might include: main office, lockers, fuel tanks and ________.
a. training room
b. vehicle storage
c. equipment storage
d. all listed

Back 11

d. all listed

Front 12

12. An emergency plan should be ________, provided to ________ and ________ frequently.
a. verbal/visitors/practiced
b. written/personnel/practiced
c. announced/personnel/ignored
d. written/applicants/forgotten

Back 12

b. written/personnel/practiced

Front 13

13. In emergencies, personnel must be informed and work without ________.
a. overtime
b. sleep
c. supervision
d. safety

Back 13

c. supervision

Front 14

14. During emergencies maintain public ________.
a. convenience
b. safety
c. projects
d. recreation

Back 14

b. safety