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80 Cards in this Set
- Front
- Back
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A client has a laptop with which you are unfamiliar. You are asked to perform a memory upgrade. How can you obtain the service manual for this laptop computer?
A. By pressing F1 while in Windows |
D. By searching the manufacturer’s website
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Which of the following is not a benefit of laptop design?
A. Portability |
B. Increased performance
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Which of the following are components of an LCD? (Choose two.)
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A. Inverter
B. Screen |
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Which laptop input device was released with the IBM ThinkPad (now distributed by Lenovo) series of laptops?
A. Touchpad B. Mouse C. Point stick D. Trackball |
C. Point stick
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One of the users on your network needs to travel, and she wants to work on the airplane. Which laptop accessory allows her to power her laptop from the airplane?
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B. DC adapter
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How many pins does a DDR2 MicroDIMM memory module have?
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B. 144
or C. 172 |
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__________ is the fastest and most modern interface used as an expansion method for external peripherals, such as mice, web cams, scanners, and printers, and is popular on laptops and desktops alike.
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C. USB
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You are sitting in a coffee shop and using the public wireless network. You suddenly notice suspicious activity on your laptop. Which laptop feature should you use?
A. Wi-Fi toggle B. Cellular toggle C. Bluetooth toggle D. Laptop lock |
A. Wi-Fi toggle
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There has recently been a string of hardware thefts in your office building. What should you recommend that your users implement to help avoid this problem?
A. Enable GPS tracking B. Use a docking station C. Use a cable lock D. Use the screensaver lock |
C. Use a cable lock
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You have a user who needs to upgrade his laptop. Due to how often he collaborates with others, he wants to be sure that the viewing angle is as wide as possible. Which technology should you look for?
A. Fluorescent backlight B. LED backlight C. LCD IPS D. LCD TN |
C. LCD IPS
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Which of the following expansion buses uses serial communications and is capable of operating in USB and PCIe modes?
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A. ExpressCard
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A user on your network wants to be able to draw images on his screen and have the laptop capture them. What type of device does he need?
A. Inverter B. Capturer C. Digitizer D. Touchpad |
C. Digitizer
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Which of the following technologies allows for data transfers of up to 20Gbps?
A. USB 3.0 B. USB 3.1 C. DisplayPort D. Thunderbolt |
D. Thunderbolt
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You have a user who needs to keep desktop devices such as keyboard, monitor, and mouse permanently connected so that they can be used by an attached laptop. What type of device do you recommend that they use?
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A. Docking station
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The process by which the processor slows down to conserve power is officially called _________.
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D. Throttling
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You need to replace a failed AC adapter for a client's laptop. When replacing the adapter, which of the following purchases is acceptable to obtain the same or better results?
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B. An AC adapter with a higher wattage rating than the original
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What should you do for a Li–ion battery that appears to charge fully but does not last as long as the battery’s meter indicates it will last?
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C. Calibrate the battery.
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How do laptop hard drives differ from desktop hard drives?
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D. The most common form factor of a laptop hard drive is about an inch smaller than that of a desktop hard drive.
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One of your network users has an older laptop with no Bluetooth support. He recently received a Bluetooth headset that he needs to use with his laptop. What is the least expensive way to make the headset compatible with his laptop?
A. Buy a Wi-Fi compatible headset. B. Buy a USB Bluetooth adapter. C. Buy a Mini PCIe Bluetooth adapter. D. Replace the laptop. |
B. Buy a USB Bluetooth adapter.
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Which of the following memory types has the smallest form factor?
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C. MicroDIMM
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Which of the following is the most common input method for mobile devices? A. Stylus B. Resistive touch screen C. Capacitive touch screen D. Keyboard and mouse |
C. Capacitive touch screen |
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Which of the following is the operating system used by Apple Watch? A. WatchOS B. iOS C. OS X D. Apple OS |
A. WatchOS |
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Multi-touch refers to which feature of a touch screen device? A. The ability to touch multiple parts of the screen at once to provide input. B. The ability to touch the screen multiple times consecutively as part of the same input stream. C. The ability for multiple people to use the touch screen device. D. The ability to use a stylus or a finger as an input device. |
A. The ability to touch multiple parts of the screen at once to provide input. |
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The type of display that Google Glass presents to its users is called what? A. Retinal projection B. VR C. AR D. OCR |
C. AR |
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Which of the following devices was the first commercial tablet computer in the marketplace? A. Microsoft Surface Pro B. Tablet PC C. iPad D. GRiDPad |
D. GRiDPad |
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With which iPhone version was the Lightning connector introduced? A. iPhone 4 B. iPhone 5 C. iPhone 5s D. iPhone 6 |
B. iPhone 5 |
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You have a mobile touch screen device with a screen size of 11". What is the most likely classification of this device? A. Tablet B. Phablet C. Smartphone D. GPS |
A. Tablet |
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Most smartphone Bluetooth accessories have a communication range of approximately how far?
A. 10 centimeters B. 10 meters C. 100 meters D. 1 kilometer |
B. 10 meters |
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Apps for Android-based smartphones and tablets can be downloaded from which store? A. App Store B. Google Play C. Android Store D. Windows Store |
B. Google Play |
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Which of the following wireless communication methods has the shortest operational range?
A. Wi-Fi B. Bluetooth C. NFC D. IR |
C. NFC |
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What is the typical screen size for a phablet? A. Smaller than 5″ B. From 5″ to 7″ C. From 7″ to 12″ D. Larger than 12″ |
B. From 5″ to 7″ |
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Which wireless communication method has an operational range of about 1 meter? A. Wi-Fi B. Bluetooth C. NFC D. IR |
D. IR |
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Which of the following are advantages of e-readers using E Ink over tablets? (Choose two.) A. More vivid colors B. Longer battery life C. Easier to read in bright light D. Better screen resolution |
B. Longer battery life C. Easier to read in bright light |
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Which of the following best describes the concept of tethering? A. When a cellular device uses another device’s Wi-Fi connection to get on the Internet B. When a Bluetooth device uses another device’s Wi-Fi connection to get on the Internet C. When a Wi-Fi device uses another device’s Bluetooth connection to get on the Internet D. When a Wi-Fi device uses another device’s cellular connection to get on the Internet |
D. When a Wi-Fi device uses another device’s cellular connection to get on the Internet |
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What is the number of active satellites used by GPS? A. 12 B. 24 C. 30 D. 36 |
B. 24 |
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What is the fastest data transfer speeds currently supported by NFC? A. 106Kbps B. 212Kbps C. 424Kbps D. 636Kbps |
C. 424Kbps |
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What is the name of the Russian-managed GNSS? A. GLONASS B. Galileo C. BDS D. IRNSS |
A. GLONASS |
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Which of the following is the name of the protocol used to transmit data in NFC peer-to-peer mode? A. NDEF B. NFCP C. LLCP D. SNEP |
D. SNEP |
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Which GPS component is responsible for triangulation? A. Satellites B. Ground control network C. Receiver D. All three combined |
C. Receiver |
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How much data can a micro SDXC memory card hold? A. 4GB B. 32GB C. 128GB D. 2TB |
D. 2TB |
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Which voltage is applied to the paper to transfer the toner to the paper in an EP process laser printer?
A. +600VDC B. –600VDC C. +6000VDC D. –6000VDC |
A. +600VDC |
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Which types of printers are referred to as page printers because they receive their print job instructions one page at a time? (Choose two.)
A. Daisy wheel B. Dot matrix C. Inkjet D. Laser E. Thermal |
C. Inkjet D. Laser |
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Which of the following is not an advantage of a Universal Serial Bus (USB) printer interface?
A. It has a higher transfer rate than a serial connection. B. It has a higher transfer rate than a parallel connection. C. It automatically recognizes new devices. D. It allows the printer to communicate with networks, servers, and workstations. |
D. It allows the printer to communicate with networks, servers, and workstations. |
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Which type of printers can be used with multipart forms? A. Inkjet printers B. Laser printers C. Thermal printers D. Dot-matrix printers |
D. Dot-matrix printers |
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Which step in the EP print process uses a laser to discharge selected areas of the photosensitive drum, thus forming an image on the drum?
A. Writing B. Transferring C. Developing D. Cleaning |
A. Writing |
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Which of the following are page-description languages? (Choose two.) A. Page Description Language (PDL) B. PostScript C. PageScript D. Printer Control Language (PCL) |
B. PostScript D. Printer Control Language (PCL) |
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What voltage does the corona wire or corona roller hold? A. +600VDC B. –600VDC C. 0VDC D. –100VDC |
A. +600VDC |
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Which device in an inkjet printer contains the print head? A. Toner cartridge B. Ink cartridge C. Daisy wheel D. Paper tray |
B. Ink cartridge |
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What is the correct order of the steps in the EP print process? A. Developing, exposing, transferring, fusing, charging, cleaning, processing B. Charging, processing, exposing, developing, transferring, fusing, cleaning C. Processing, transferring, exposing, developing, charging, cleaning, fusing D. Processing, charging, exposing, developing, transferring, fusing, cleaning |
D. Processing, charging, exposing, developing, transferring, fusing, cleaning |
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Most printers that use the electrophotographic process contain how many standard assemblies?
A. Five B. Six C. Four D. Nine |
D. Nine |
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What is typically included in the EP laser printer toner cartridge? (Choose three.)
A. Toner B. Print drum C. Laser D. Cleaning blade |
A. Toner B. Print drum D. Cleaning blade |
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What happens during the developing stage of laser printing? A. An electrostatic charge is applied to the drum to attract toner particles. B. Heat is applied to the paper to melt the toner. C. The laser creates an image of the page on the drum. D. An electrostatic charge is applied to the paper to attract toner particles. |
A. An electrostatic charge is applied to the drum to attract toner particles. |
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Which of the following are possible interfaces for printers? (Choose three.) A. Parallel B. PS/2 C. USB D. Network |
A. Parallel C. USB D. Network |
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You have just installed a new printer. After it is installed, it prints only garbled text. Which of the following is likely the problem?
A. Wrong IP address B. Worn print head C. Incorrect print drivers D. Unsupported printer |
C. Incorrect print drivers |
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Which printer contains a wheel that looks like a flower with raised letters and symbols on each petal? A. Inkjet printers B. Daisy-wheel printer C. Dot-matrix printer D. Laser printer |
B. Daisy-wheel printer |
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What part of a laser printer supplies the voltages for charging and transferring corona assemblies?
A. High-voltage power supply (HVPS) B. DC power supply (DCPS) C. Controller circuitry D. Transfer corona |
A. High-voltage power supply (HVPS) |
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Which printer part gets the toner from the photosensitive drum onto the paper? A. Laser-scanning assembly B. Fusing assembly C. Corona assembly D. Drum |
C. Corona assembly |
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Which step in the laser printer printing process occurs immediately after the exposing phase?
A. Charging B. Fusing C. Transferring D. Developing |
B. Fusing |
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Which laser printer component permanently presses the toner into the paper? A. Transfer corona B. Fuser assembly C. Printer controller circuitry D. Paper transport assembly |
B. Fuser assembly |
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Which of the following most accurately describes how to obtain a firmware upgrade for your laser printer?
A. Download the firmware upgrade for free from the manufacturer’s website. B. Pay to download the firmware upgrade from the manufacturer’s website. C. Have a certified laser printer technician come to your site and install a new firmwarechip. D. Contact the manufacturer of the printer, and they will send you the firmware upgradeon a CD. |
A. Download the firmware upgrade for free from the manufacturer’s website. |
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If the video on your laptop is not working, what should you do to troubleshoot it? (Choose two.) A. Toggle the video function key. B. Try using an external monitor. C. Remove the display unit and reattach it. D. Power the system off and back on. |
A. Toggle the video function key. B. Try using an external monitor. |
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While inspecting a motherboard, you notice a discolored area. What usually causes this? A. Spilled liquid B. Improper manufacture C. Power surge D. Underclocking |
C. Power surge |
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You need to connect a client computer to a shared network drive from the command prompt. Which command should you use? A. NET USE B. NETSTAT C. NSLOOKUP D. IPCONFIG |
A. NET USE |
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Every computer has a diagnostic program built into its BIOS called the _____________. A. CMOS B. BIOS C. POST D. DNS |
C. POST |
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While troubleshooting a client computer, you decide to obtain a new IP address from the DHCP server. After releasing the existing address, which command do you use to get new IP information from the DHCP server? A. IPCONFIG /REFRESH B. IPCONFIG /RENEW C. IFCONFIG /RELEASE D. IFCONFIG /START |
B. IPCONFIG /RENEW |
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Users are complaining that their print jobs are not printing. You open the print queue and see 50 jobs lined up. The printer is connected properly and online. What should you do? A. Open Printer Troubleshooting and have it diagnose the problem. B. Stop and restart the print spooler. C. Delete and reinstall the printer. D. Delete and reinstall Windows. |
B. Stop and restart the print spooler. |
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What two devices are commonly used to cool components within a PC? (Choose two.) A. Fans B. Compressed air C. Freon D. Heat sinks |
A. Fans D. Heat sinks |
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You are having problems with the video card in one of your computers. Where could you check for troubleshooting information? A. Another computer with the same video card B. The video card manufacturer’s website C. The manual that came with the card D. The server log |
B. The video card manufacturer’s website |
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Your laser printer keeps printing vertical black lines on its output pages. What is the most likely cause of the problem? A. There is a groove or scratch in the EP drum. B. The EP drum-cleaning blade is broken. C. The printer is low on toner. D. The transfer corona wire is not working properly. |
A. There is a groove or scratch in the EP drum. |
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The display on your laptop appears warped and fuzzy. You plug in an external monitor,and the image on it is fine. What is the most likely cause of the problem? A. The video card B. The LCD display C. The motherboard D. The video driver |
B. The LCD display |
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You have an inkjet printer. Recently, papers are being printed with excessive amounts of ink, and the ink is smearing. What is the most likely cause of the problem? A. A faulty ink cartridge B. A corrupt print driver C. A faulty fuser D. Too much humidity in the air |
A. A faulty ink cartridge |
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You are working with a system that is assigned IP configuration information from a central server. You wish to view the IP information on the system. Which of the following command would you use from the command prompt? A. IPCONFIG /REFRESH B. IPCONFIG /ALL C. IPCONFIG /RENEW D. WINIPCFG /ALL |
B. IPCONFIG /ALL |
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When you print documents on your laser printer, you see residue from previous images on the output. What two things are the most likely causes of this problem? (Choose two.) A. A faulty transfer corona wire B. An overheating printer C. A bad erasure lamp D. A broken cleaning blade |
C. A bad erasure lamp D. A broken cleaning blade |
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You turn a computer on, but nothing shows up on the monitor. Instead of one beep, you hear one long beep followed by three short beeps. What is the problem? A. The video card is dead. B. The motherboard is dead. C. The BIOS is not functioning. D. Not enough information; you need to look up the beep code to determine the problem. |
D. Not enough information; you need to look up the beep code to determine the problem. |
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Which of the following Windows command-line utilities is used to verify the route a data packet takes to a remote host? A. Trace B. Tracert C. TraceRoute D. Tracepacket |
B. Tracert |
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You turn a computer on and it doesn’t boot up properly. From inside the case, you hear a rhythmic ticking sound. What is most likely the problem? A. The motherboard B. The power supply fan C. The hard drive D. The video card |
C. The hard drive |
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You support an old dot-matrix printer at work. When the printer prints, there is always a blank horizontal line in the middle of each line of output. What is the most likely cause of the problem? A. The print ribbon is old and needs to be replaced. B. The print ribbon is not advancing properly. C. The print head needs to be replaced. D. The wrong print driver is installed. |
C. The print head needs to be replaced. |
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A user calls saying that his laptop won’t power on. He charged it all night, so he knows that the battery is fine. What should you have him do first? A. Plug the laptop in using an AC adapter and try to power it on. B. Replace the battery with a spare and try to power it on. C. Toggle the battery power switch on the front of the laptop, and then try to power it on. D. Send the laptop in for service. |
A. Plug the laptop in using an AC adapter and try to power it on. |
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You suspect a faulty network card on a client machine. Which tool can you use to test your hypothesis? A. Wireless locator B. Cable tester C. Toner probe D. Loopback plug |
D. Loopback plug |
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You are troubleshooting a server and discover that one of the hard drives in the RAID 0 array has failed. Which statement is true? A. You need to replace the failed drive, but the data is okay because it is configured as a mirror. B. You need to replace the failed drive, but the data is okay because it is configured as a disk stripe with parity. C. You need to replace the failed drive, and the data on the array is lost. D. You do not need to replace the failed drive; the system will function normally. |
C. You need to replace the failed drive, and the data on the array is lost. |
