Unit 2 Topic 1

Front 1

What is the process of moving money between accounts called?

Back 1

Clearing

Front 2

Standing orders and direct debits are useful services but they are expensive because banks make quite heavy charges for using them . True or false?

Back 2

False

Front 3

A bank sets up a direct debit who is the originator?

Back 3

The organisation receiving the payment

Front 4

Tessa pays dental insurance of £12 a month , which bank service will she use to make the regular payment for her automatically ?

Back 4

Standing order

Front 5

Andy has just received his current account statement what should he do with it?

Back 5

Check each entry is correct straight away

Front 6

Customers who use online banking should be aware of security issues true or false?

Back 6

True

Front 7

When you use telephone banking you don't have to speak to an advisor to find out your balance true or false?

Back 7

True

Front 8

Which of the following is an advantage of telephone banking over Internet banking?

Back 8

Almost everyone has a telephone

Front 9

Which is the following is a disadvantage of telephone banking?

Back 9

The number might be engaged during busy periods

Front 10

Current account customers can now do any transactions they want through Internet banking, true or false?

Back 10

False

Front 11

Which service can't an adviser at a bank call centre carry out for a customer?

Back 11

Allow the customer to take out cash