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5 Cards in this Set
- Front
- Back
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Statement |
Successfully managed conflict between employees |
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Context |
Sniping One-upmanship Pre-empt |
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Action |
Conduct policy Quiet word Trust values/ professional standards Joint meeting |
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Result |
- Deescalated conflict - Prevented CoC - Collaborative working - Improved service provision
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Reflection |
- Trust values - Conflict resolution skills - Processes for managing conflict
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