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29 Cards in this Set
- Front
- Back
- 3rd side (hint)
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Hospitality
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Satisfying a customer's needs with kindness and goodwill.
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The customer's always right, even when they're not.
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Hospitality Industry
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Business that provides services to people away from home.
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Largest industry/U.S. is the second largest employer.
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Food and Beverage Industry
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Businesses that produce & serve food to customers.
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Biggest segment. Known as foodservice industry.
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Lodging
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Giving someone a place to sleep for one or more nights.
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Hotels
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Accommodation
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Another word for a place to sleep.
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It's a synonym for lodging.
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Lodging Industry
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Business that provides overnight accommodations.
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Travel Industry
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Businesses that physically move people from one place to another.
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Industry that consists of travel services. |
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Tourism Industry
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Businesses that organize and promote travel and vacations.
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Gets customers for the travel industry. |
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Recreation Industry
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Made of 4 types: Entertainment businesses, Attractions, Spectator Sports, & Participatory Sports.
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Goal is to refresh your body and mind. |
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Recreation
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Activity that people do for rest, relaxation, and enjoyment.
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It's the fun stuff.
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Entertainment Businesses
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Provide a show for you to watch.
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Movies, concerts
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Single-unit Business
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Has only one location, one unit. Also called an independent business.
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Multi-unit business
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Business with multiple establishments.
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More than one location. |
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Chain
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Business with more than one location, under same name, and same ownership.
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An example of Multi-unit business. |
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Brand
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Whatever makes a business unique. Sets you apart from your competition. Reminds people who you are. Important for a chain.
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Name, logo, tagline.
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Franchise
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Right to do business using the brand and products of another business.
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Subway is the most popular one. |
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Franchisor
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The person who owns the chain and brand.
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Franchisee
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The person who buys the right to use the brand.
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Business Travel
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Travel that people do as part of their job.
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Pleasure Travel
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Travel done for rest and relaxation.
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Vacation is an example. |
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Vacation |
Period of time during which a person rests and is free from daily obligations, such as work or school. |
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Discretionary Income |
Money people can spend on whatever they want, after basic needs are met. |
People spend this money on hospitality and tourism. |
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The FOUR parts of the Hospitality Industry? |
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Examples: * Restaurants * Hotels * Six Flags over Texas * Airplanes |
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Amusement |
Large indoor/outdoor area with entertainment and refreshments. |
Example is Disney World. |
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Attractions |
Places of special interest to visit. |
Ex: Zoos, historical sites, museums |
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Spectator sports |
Sports that you watch others play. |
Ex: Dallas Cowboys |
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Participatory Sports |
Sports that you take part in yourself. |
Ex: Play a round of golf. |
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Franchise Agreement |
Legal document that sets up the franchise. |
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Why travel is important to the success of the hospitality industry. |
Without TRAVEL, there would be no customers for the BUSINESSES in the HOSPITALITY INDUSTRY. |
Important Concept!!! |
