• Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off

Card Range To Study



Play button


Play button




Click to flip

Use LEFT and RIGHT arrow keys to navigate between flashcards;

Use UP and DOWN arrow keys to flip the card;

H to show hint;

A reads text to speech;

48 Cards in this Set

  • Front
  • Back

Should every employee in an organization have access to all of the organization’s knowledge?

No, because of security of sensitive personal information or intellectual property.

What is one downside of an electronic database?

It can get cluttered as old information is not removed and new information is easily put in.

Briefly explain how generative learning is different from memorization

Memorization in training is usually led by the trainer. Generative learning is self-initiated and learner-controlled where collaborative efforts are used to problem solve.

Why are relationships important in learning new material?

help recall and organize prior knowledge through collaboration and information sharing.

What kind of training is related to a leadership job?

communications training and teamwork

What kind of return can an organization get out of training?

can increase profits through increased employee performance, higher employee retention, and cost savings due to fewer mistakes

Why would a presentation on gagne’s 9 begin by asking if anyone had previous knowledge or experience?

To Stimulate Recall

Which of gagne’s 9 would an interactive activity during the training process mimic?

To Provide Learning Guidance

What skill can help with communication in the workplace? interpersonal skills training, problem solving training or diversity / sensitivity training?

Interpersonal skills training

Which of the training programs listed above would you find to be the most useful in a workplace?

All three because they offer important information for various aspects in the workplace

Name two environmental factors that influence training and development.

global competition, technology, labour market, change

name one outcome that environmental factors can present to an organization.

Technology can force businesses to shut down if it forces their product to become obsolete (example: RIM, VHS)

What is the disadvantage of focus groups?

time consuming and it is hard to quantify data.

What is the disadvantage of surveys?

It is time consuming and gives restricted responses.

Why do we calculate ROI?

To avoid lost costs and measure effectiveness.

How do we measure ROI?

(gain from investment – cost of investment) / cost of investment

How can explicit knowledge be written?

Into procedures or coded into databases.

What does implicit knowledge mean? (Tacit knowledge)

Knowledge that is learned from experience and insight, and has been defined as intuition, know-how, little tricks, and judgment.

What are the four parts necessary for successful observational learning to take place?

Attention, retention, reproduction, and reinforcement

What are the three key parts to Social Cognitive Theory?

Self regulation, self efficacy, observation.

What is meant by the terms organizational culture and organizational climate?

Culture entails values, assumptions, and beliefs of the organization; climate is the collective attitudes toward work, supervision, and policies & procedures

Why is organizational culture important in an organization?

determines the norms and expected behaviours

what is the advantage of performance appraisals?

Identifies the strengths/ weaknesses and needs of trainees.

What is the advantage of an advisory committee?

Simple and inexpensive

Name one of the two doctors who developed goal setting theory

Edmund Locke and Gary Latham

Why is having goals important for training and development?

90% higher success if goals are clearly outlined

What will a structured training and development program ensure?

Knowledge is not stagnant, and constantly being updated.

Why is training referred to as a retention tool?

Repetition increases skill and morale.

Who was the psychologist who created the conditioning theory?

BF Skinner

How do we link desired behaviour?

Through shaping, chaining, and generalization

Which area of the brain is generally associated with active experimentation?

motor and pre-motor cortex

Beginning with concrete experience, name the four stages of Kolb’s learning cycle

concrete experience, reflective observation, abstract conceptualization, active experimentation

Why are communities of practice important for training?

People will learn from each other

If you were to become an HR manager, what way would you implement communities of practice?

form groups, teach others, and lead

What does SMART stand for?

Specific, Measurable, Active, Relevant, Time-bound

What are the benefits of writing objectives?

Trainers can analyze more specifically and employees can be measured in terms of performance

Name and describe one of the four environmental factors?

global competition: improve quality and new skills

Technology: trains employees to use technology which can lead to product improvements and gives a competitive advantage

Labour market


Out of the four, which factor had the biggest impact on flight security and training?


What is a learning organization?

creates, shares, diffuses, and applies knowledge

What is organizational learning?

the process of learning within the organization

What are the ten categories of performance aids?

checklists, reminder cards, process maps, mnemonics, templates, forms, online help, calculators, diagrams, mistake proofs

Which one is helpful in your training experience?


What are traditional in-class lectures benefits

you can do them anytime

What instructional media is used at UFV?

whiteboards, computers, etc.

What are the two methods of on-the-job training?

structured and unstructured

What are the two advantages of on-the-job training?

cost effective, requires less employees.

What are the two differences between formal and informal learning?

formal: certificate, intentional

informal:no certificate, unintentional and intentional

What is one of the benefits of formal learning and one of informal learning ?

you can teach larger groups at the same time with formal

Creating informal learning situations can be less costly and more time efficient given all of the social media technologies and electronic devices we have today