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12 Cards in this Set
- Front
- Back
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What are the three types of communication?
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verbal
nonverbal paralanguage |
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What are the levels of communication?
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cliche
reporting facts sharing personal ideas and judgments sharing feelings peak communication |
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What is cliche?
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superficial, casual communication
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What does sharing personal ideas and judgments develop?
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trust
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When does peak communication exist?
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sense of understanding and oneness
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What are the components to communication?
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sender
message receiver channels feedback |
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What are the channels used in communication?
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vocal
visual touch mechanical devices |
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What is therapeutic communication?
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planned, professional, deliberate act
open, honest, genuine demonstrates unconditional caring is empathetic |
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What is the helping relationship?
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exists among those who provide and who receive assistance
sets common goals is dynamic- active participation is very important is purposeful and time-limited the nurse is professionally accountable |
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What is the orientation phase of the helping relationship
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identity and roles clarified
elements of relationship are defined crucial that trust be established |
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What is the working phase of the helping relationship?
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work together to met needs and achieve common goals
requires positive feeling between nurse and pt nurse also acts as teacher, counselor and motivator promotes pt integrity through goal attainment |
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What is the termination phase of the helping relationship?
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occurs at the end of initial time agreement
progress toward goal attainment examined and suggestions for future efforts |
