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25 Cards in this Set
- Front
- Back
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What are the components of effective communication?
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- Writing
- Speaking - Listening |
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What are some therapeutic communication techniques?
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- Active Listening
- Broad Openings - Clarifying - Focusing - Informing - Offereing of self - Paraphrasing - Reflecting - Restating - Silence - Validating - Summarizing |
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What are some barriers to therapeutic communication?
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- Approval/Disapproval
- Asking too many questions - Changing subject - Closed ended questions - Disagreeing - False Reassurance - Giving Advice - Minimizing clients feelings - Parroting - Placing feelings on hold - value judgements - why questions |
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What are some cultural communication points to consider?
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- Communication style
- use of eye contact - meaning of touch |
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What culture views questions on initial contact intrusive?
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Afrian Americans
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What culture believes that feelings and emotions are private and opening up is a sign of weakness
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Asians
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What culture values silence by the Nurse
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Asians
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What culture doesnt criticize or disagree verbally
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Asians
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The word "no" is disrespectful to what culture?
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Asians
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What are the 4 phases of the helping relationship?
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- Preinteraction
- Orientation - Working - Termination |
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In what phase of the helping relationship do you review available data, talk to other caregivers, anticipate health concerns, and identify a location that will provide comfort
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Preinteraction Phase
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In what phase do you encourage and help the client to express feelings, provide information about the behavior, take actions to meet the goals, and use appropriate self disclosure?
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Working Phase
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What helping phase do you set the tone for the relationship, assess patients health status, clarify roles, and prioritize patient problems and identify goals
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Orientation Phase
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In which helping relationship do you evaluate goal achievement, reminisce with the patient, and separate from the patient?
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Termination Phase
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What are some factors that might influence communication?
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- Health
- Emotional Status - Unmet Needs - Language - Cognitive Level - Level of trust - Degree of Privacy - Noise Level - Degree of Comfort and Safety |
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What conditions are essential to develop a therapeutic relationship?
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- Rapport
- Trust - Respect - Genuineness (Congruence) - Empathy |
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What is interpersonal communication?
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Comunication between 2 people
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What is intrapersonal communication
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self talk
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What is public communication?
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A speaker and a large group
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When communication with children which component is the biggest? Verbal or Non-verbal
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Non-verbal - Body Language and Paralanguage
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How do you communicate through assessment of the Nursing Process?
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- Interview and taking history
- Physical Exam - Observation of nonverbal - reviewing records |
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When communicating through the Nursing Diagnosis phase what does it include?
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- Written analysis of findings
- discussion of needs |
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Nursing Process:
Planning and Communication |
- Written care plans
- Health team planning - Making referrals |
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Nursing Process:
Implementation and Communicatin |
- Health Teaching
- Record of Progress |
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Nursing Process:
Evaluation and Communication |
- written results of expected outomes
- update of written care plan |
