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56 Cards in this Set
- Front
- Back
Three quick tips to boost charisma? |
Lower the intonation of your voice at the end of sentences, reduce how quickly and often you nod, pause for 2 full seconds before you speak |
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What is being present? |
Having a moment-to-moment awareness of what's happening. Instead of being caught in your own thoughts |
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How do you bring yourself back to the present when wandering? |
Focusing on breath or toes and then back to the other person |
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What are the 3 components of charisma? |
Power. Warmth and Present |
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What is someone who projects power without warmth? |
Arrogant/cold |
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What is someone who projects warmth withou power? |
Desperate |
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What comes first in charisma? |
Internal state |
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What are the obstacles of charisma? |
Physical discomfort, tension, uncertainty |
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What is a big predictor of success in life? |
Being confortable with uncertainty and ambiguity |
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What are the solutions to handling the obstacles of charisma |
-Rewriting reality -Neutralize negativity -de-stigmatize discomfort -Realizing we're human -Asking what mental state is more suited to in a situation and rewrite reality to put you there -Writing to get thoughts out of your head |
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What is a boosted way to rewrite reality? |
Rewriting it on paper to believe the storyline |
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How to create a mental state? |
-Visualization (Doesn't have to be new) -Invoking gratitude -Goodwill (hope 2 people you see will be happy) -Compassion (Goodwill + Empathy) -Music |
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What are the 4 charisma styles? |
Focus, visionary, kindness and authority |
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What does focus charisma require? |
Presence |
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What are the risks of Focus charisma? |
-If you display too little power, you appear too eager -If you display too little warmth, your interacyion may feel like an interview or interrogation |
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What does Visionary charisma require? |
Complete conviction and confidence in a cause. It may not warm people but will feel passionately about their vision |
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What does Kindness charisma require? |
Warmth. It connects to peoples hearts |
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What is the risk of kindness charisma? |
Seem too overeager to please and it can lead to over-attachment |
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What does Authority charisma require |
Power and its perception |
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What are the risks of Power charisma? |
Inhibit critical thinking in others and easily make you appear arrogant. To contradict it you have to give a little warmth |
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How to know what emotional state I need to bring at the moment? |
Ask: How are people around me feeling? What do they need in this moment? |
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When should you try new charisma styles? |
Low stake situations |
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How do you give the perfect handshake? |
-Rise if you're seated -Make plenty eye contact -Smile warmly but briefly -Keep your palm flat -Try to wrap fingers around the hand -Lock your thumb down -Shake from Elbow |
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How do you break the ice? |
Ask open handed questions |
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What is the bounce back technique and how to do it? |
It's a technique to keep the spotlight on the other person and you do it by: 1. Answer the question with a fact 2. Add a personal note 3. Redirect the question to them |
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How to exit a conversation with grace? |
Offer something of value then dip |
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What does thinking about what to say next do? |
It shows a lack of presence |
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What do master listeners do? |
-Never interrupt -Let themselves be interrupted -Pause 2 secondw before they answer (face absorbs, reacts, thrn answers) |
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What will other people associate you with? |
How you make then feel |
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How to take a compliment? |
Stop. Absorb the compliment. Let it show in your face. And thank them |
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How to instantly make feel someone great about themselves? |
Acting interested and even impressed with someone |
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How should ypu rephrase "no problem" and "don't worry"? |
Rephrase like: "We'll take care of it" |
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How do you project power through voice? |
Speak slowly with frequent pauses, drop intonation and breathe through your nose |
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What does mirroring someone's body language do? |
Activates deep instincts of trust and liking |
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When is "Mirror-then-lead" a useful strategy? |
When the person you're mirroring needs reassurance, such as when timid, anxious or awkward |
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What is the purpose of sitting at a 90 degree angle at somebody? |
To establish rapport |
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When do people feel separation distress? |
Whenever someone maintaining significant eye contact with us turn away. To avoid it keep eye contact for 2/3 seconds after the end of an interaction |
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What always kills charisma on the spot? |
A body language of insecurity |
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How do you increase poise? |
By avoiding: -nodding more than once -excessive verbal reassurance -restlessness or fidgeting |
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How to deal with a dificult person through warmth? |
Recall something they've done for you and express youe gratitude. The best compliments are personal and specific |
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How to maintain a support for an idea? |
Remiding people that they chose you/company/service/suggestion |
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How to deal with a toxic person? |
Rewrite reality to get into empathy |
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What should you considet before entering a difficult conversation? |
-Timing -Location -The other persons mental state |
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What is the right charisma style for bad news? |
Warmth |
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How should you deliver criticism? |
Think about timing and location, get into a mindset of compassion and empathy, decide exactly what points to make and depersonalize |
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How should you start a critical feedback? |
With a positive note. Tell them what you want to see from them and not what you don't want |
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What should you do when you sense defensiveness? |
Dial up your warmth |
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What should you do when apologizing? |
First hear them out without rebutting and fully understand, then say you're sorry with meaning, show you understand the consequences and present the step(s) to ensure it won't happen again. |
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How do you communicate warmth through the phone? |
By smiling |
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What is the main thing to do when presenting an idea? |
Make the single most important idea crystal clear and present 3 supporting points (because people think in triads) |
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What should you do when crafting your sentences in a presentation? |
-Use the word "you" as often as possible. -beware negations -Avoid irritants, sounds or movements that don't add to your message |
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How do you project power in a presentation? |
-Adopt a wide stance -Find the right volume to project confidence |
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How do you project warmth in a preaentation? |
-Speak as if you're sharing a secret -Give 1/2 seconds of eye contact per person as you roam the room/stage |
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How to feel more confident presenting? |
Take the focus off yourself |
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How do you curb the envy of someone? |
Show gratitude of something they've done for you with an highlighted example |
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How do you practice vulnerability? |
By paying attention to not just what you share but how you feel while sharing |