Thanatology: Communication Skills Vocab

Front 1

AMBIGUOUS RESPONSE

Back 1

A disconfirming response with more than one meaning,
leaving the other party unsure of the responder's position.

Front 2

ARTICULATION

Back 2

The process of correctly pronouncing all the necessary parts of a
word.

Front 3

ATTENDING

Back 3

The process of focusing on certain stimuli from the environment.

Front 4

CHANNEL

Back 4

The medium through which a message passes from sender to receiver.

Front 5

CLIMATE

Back 5

The emotional tone of a relationship as it is expressed in the messages
that the partners send and receive.

Front 6

COMMUNICATION

Back 6

The process of human beings responding to verbal/nonverbal
behavior. A human survival skill needed to maintain contact with the world.

Front 7

CONCISE

Back 7

To be clear and brief.

Front 8

CONFLICT

Back 8

An expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce rewards, and interference from the other party in achieving their goals.

Front 9

CONNOTATION

Back 9

The emotional associations of a term.

Front 10

CONSENSUS

Back 10

Agreement between group members about a decision.

Front 11

CREDIBILITY

Back 11

The believability of a speaker or other source of information.

Front 12

DEFENSIVE LISTENING

Back 12

Taking innocent comments as personal attacks.

Front 13

DENOTATION

Back 13

The objective, emotion-free meaning of a term.

Front 14

EMPATHETIC LISTENING

Back 14

Listening in which the goal is to help the speaker solve a problem.

Front 15

ENVIRONMENT

Back 15

Physical location and personal history surrounding the communication.

Front 16

EQUIVOCAL TERMS

Back 16

Words that have more than one dictionary meaning.

Front 17

EUPHEMISM

Back 17

A pleasant term substituted for a more direct, less pleasant term.

Front 18

EVALUATIVE LISTENING

Back 18

Listening in which the goal is to judge the quality or accuracy of speaker's remarks.

Front 19

EXTEMPORANEOUS SPEECH

Back 19

A speech planned in advance but presented in a direct, conversational manner.

Front 20

FAULTY ASSUMPTION

Back 20

Incorrect assumptions that lead us to believe that we have heard the message before or that the message is too simple or too complex to understand.

Front 21

INFORMATIONAL LISTENING

Back 21

Listening to understand another person or idea.

Front 22

INSENSITIVE LISTENING

Back 22

Taking a speaker's remarks at face value.

Front 23

INTERPERSONAL COMMUNICATION

Back 23

Communication in which the two parties involved consider one another as individuals.

Front 24

INTRAPERSONAL COMMUNICATION

Back 24

Communicating with oneself.

Front 25

KINESICS

Back 25

The study of body movement, gestures, and posture.

Front 26

MANUSCRIPT SPEECH

Back 26

A speech that is read word-for-word from a prepared text.

Front 27

MEMORIZED SPEECH

Back 27

A speech that is learned and delivered by rote without a written text.

Front 28

MESSAGE

Back 28

A speaker’s words and actions.

Front 29

MESSAGE OVERLOAD

Back 29

Excessive written or verbal information.

Front 30

NOISE

Back 30

A force that interferes with the process of communication.

Front 31

PITCH

Back 31

The highness or lowness of one's voice.

Front 32

PROXEMICS

Back 32

The study of how people and animals use space.

Front 33

PSEUDOLISTENING

Back 33

Giving the appearance of listening.

Front 34

PUBLIC COMMUNICATION

Back 34

One person speaking with limited verbal feedback.

Front 35

PITCH

Back 35

The highness or lowness of one's voice.

Front 36

PUBLIC RELATIONS

Back 36

The art or science of establishing and promoting a favorable relationship with the public.

Front 37

PROXEMICS

Back 37

The study of how people and animals use space.

Front 38

RATE

Back 38

The speed at which a speaker utters words.

Front 39

PSEUDOLISTENING

Back 39

Giving the appearance of listening.

Front 40

RECEIVER

Back 40

Decodes the message.

Front 41

PUBLIC COMMUNICATION

Back 41

One person speaking with limited verbal feedback.

Front 42

RELATIVE TERMS

Back 42

Words that gain their meaning through comparison.

Front 43

PUBLIC RELATIONS

Back 43

The art or science of establishing and promoting a favorable relationship with the public.

Front 44

SELF-CONCEPT

Back 44

The relatively stable set of perceptions each individual holds of himself or herself.

Front 45

RATE

Back 45

The speed at which a speaker utters words.

Front 46

SELF-DISCLOSURE

Back 46

The process of deliberately revealing information about
oneself that is significant and that would not normally be known by others.

Front 47

RECEIVER

Back 47

Decodes the message.

Front 48

RELATIVE TERMS

Back 48

Words that gain their meaning through comparison.

Front 49

SELF-CONCEPT

Back 49

The relatively stable set of perceptions each individual holds of himself or herself.

Front 50

SELF-DISCLOSURE

Back 50

The process of deliberately revealing information about
oneself that is significant and that would not normally be known by others.

Front 51

SELF-ESTEEM

Back 51

The degree of regard a person holds for oneself.

Front 52

SELF-FULFILLING PROPHECY

Back 52

A prediction or expectation of an event that makes the outcome more likely to occur than would otherwise.

Front 53

SEMANTICS

Back 53

Deals with the meanings of words.

Front 54

SENDER

Back 54

Encodes and delivers the message.

Front 55

STAGE HOGGING

Back 55

Not listening because he/she is only interested in what he/she has to say.

Front 56

SYNTAX

Back 56

The arrangement of words in a sentence.

Front 57

THEMATIC

Back 57

Complete sentence describing the central idea of a speech, usually
found in the first paragraph.

Front 58

THESIS STATEMENT

Back 58

A complete sentence describing the central idea of a speech, usually found in the first paragraph.

Front 59

TONE

Back 59

The quality of one’s voice.

Front 60

VOLUME

Back 60

The loudness of one's voice.