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13 Cards in this Set
- Front
- Back
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Deterrents to listening |
External- information overload, noise Internal- personal concerns, rapid thought prejubgement |
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5 components of listening |
Hearing Attending Understanding Remembering Responding |
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8 types of listening |
Silent listening Questioning Paraphrasing Empathizing Supporting Analyzing Evaluating Advising
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Know 3 levels of communication |
I-it, I-you, I-thou |
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Know the physiological influences on perception |
Age, health, fatigue, hunger, biological cycles |
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Psychological influence |
Mood, self-concept, gender, occupation |
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Know 9types of non verbal communication |
Kinesics- facical expression, gestures, posture Haptics- touch Physical appearance Artifacts- jewelry, personal belongings Environmental factors- lighting, design,settings, weather Proxemics- space Chronemics- time Paralanguage- tone, volume,pitch, Silence |
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4 level of space |
Intimate distance- 18 in Personal- 18 in to 4feet Social- 4 feet to 12 feet Public 12 feet and beyond |
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Know guidelines for improving accuracy of perception |
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Perception |
The way you think about understanding someone or something |
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Personal space |
18in to 4 feet |
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Public space |
12feet and more |
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Social space |
4feet to 12 feet |
