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10 Cards in this Set
- Front
- Back
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Business model
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How an enterprise make money.
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Networking
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Value chain and partnering.
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Enabling process
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Routine non-differentiating processes often outsourced to others.
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Core process
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Differentiating prorietary processes.
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Product performance
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Basic features and functions.
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Product System
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Structured offering with an array of tailorable, integrated components.
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Service
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Assistance provided to prospects and customers.
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Channel
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Conduits through wich offerings reach customers.
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Brand
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How value is communicated to customers.
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Customer experience
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All aspects of customer interaction with a company and its brand.
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