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38 Cards in this Set

  • Front
  • Back

What are the types of audiences?

Lay reader, technician, expert, manager

What is a lay reader?

a general reader

what is a technician?

skilled person implements plans

what is an expert?

authority highly skilled and highly professional

what is an manager?

responsible for organization plans

how can a technical writer communicate successfully with his audience?

speaks language of audience, identify your audience, analyze audience demographics, identify relationship with audience, right tone, identify scope of information

What is the purpose?

the ultimate goal to be obtained

what is a medium?

the means by which the text is conveyed

How is the style of technical writing?

concise

How is the tone of technical writing?

Objective

How is the subject of technical writing?

Technical

How is the audience of technical writing?

Carefully considered

How is the organization of technical writing?

Predictable

What is the scope?

What is included and what is not

What is an ordered list?

A group of comparable items shown in sequence or rank

What is an unordered list?

a group of comparable items shown without reference to sequence or rank

what is art in technical writing?

anything included in a document that is not text

What do circle graphs show?

Relationships of parts to the whole

What is a resume?

summary of education and work experience, extra-curricular activities and individual achievements

When do you use a resume?

including a cover letter in every job application

What is the purpose of the resume?

To show that you have the required skills and background so that you are invited to an interview

What is a cover letter?

a letter accompanying the resume that highlights the applicant's strengths

What are progress reports?

reports that describe the work that has been completed during a specified time on only one project

what are the elements of a progress report?

intro, completed work, scheduled work, anticipated problems (if any)

What is a recommendation report?

report that suggests the best solution to a need that arises in the workplace

what does the recommendation report include?

introductory material, selection criteria, recommendations

what is a proposal?

an explanation or plan of an intended study

proposal sections?

introduction, method, potential outcomes and beneficiaries, limitations

what is communication?

to create a common understanding

What does managerial communication help in?

the smooth flow of information among managers working towards a common goal

What are the two types of managerial communication?

Interpersonal and organizational

What is the foremost objective of communication?

To inform

What are the elements of communication?

sender, receiver, message, medium, code, feedback, effect

Reading and listening are what type of skills?

Receptive

Speaking and writing are what type of skills?

Productive

What are the principles of communication?

Dynamic, continuous, circular, unrepeatable, irreversible, complex

What are the barriers of communication?

Physiological barriers and psychological barriers

What are the rules with respect to meetings?

Should be conveyed when essential, time schedule, clear and specific agenda items, clear objectives, notice should be sent well before, minutes to be recorded and distributed and approved at next meeting