• Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off

Card Range To Study



Play button


Play button




Click to flip

Use LEFT and RIGHT arrow keys to navigate between flashcards;

Use UP and DOWN arrow keys to flip the card;

H to show hint;

A reads text to speech;

30 Cards in this Set

  • Front
  • Back

Group Climate

The emotional atmosphere, the enveloping tone that is created by the way we communicate in groups

Positive Climate

Exists when individuals perceive that they are valued, supported, and treated well by the group

Negative Climate

Exists when group members do not feel valued, supported, and respected, when trust is minimal, and when members perceive that they are not treated well


A mutually exclusive goal attainment process

Necessitates the failure of the many for the success of the few


A mutually Inclusive goal attainment process

Group members work together, not against each other, when attempting to achieve a common goal

*Cooperation is a process not an outcome*

Individual Achievement

Attainment of a personal goal without having to defeat another person


The excessive emphasis on defeating others to achieve one's goals

*Twice as many hypercompetitive men as there are women*

Constructive Competition

Occurs when competition produces a positive, enjoyable experience and generates increased efforts to achieve without jeopardizing positive interpersonal relationships and personal well-being

Competition can be constructive and won't create a negative group climate when

1) When winning is de-emphasized

2) When opponents are equally matched, allowing all participants a reasonable chance to win

3) When there are clear, specific rules that ensure fairness

*All three have to be used to be effective*

Two primary reasons why cooperation promotes and competition dampens achievement

1) Attempting to achieve excellence and trying to beat others are different goals

2) Resources are used more efficiently in a cooperative climate

Group Cohesiveness

When group members feel liked, valued, supported, and accepted. (Cohesiveness will be strong)


Between groups

intergroup interactions are more competitive than interactions between individuals


Within in a group

Norm of Group Interest

A collective prescription that group members should pursue maximum group outcomes (winning at all costs), even if this means acting hypercompetitively against other groups when members may privately not wish to do so


A reaction to a perceived attack on our self-concept and self-esteem

- react by denying, counterattacking, and withdrawing


Providing excuses that absolve us of blame, even when no evaluation is offered

Negative Evaluation

produce defensiveness

include criticism, contempt, and blame


A first person report of how an individual feels, what he or she perceives to be true, and what behaviors is desired from others

4 steps for achieving descriptive effectiveness

1). Praise first, then describe

2) Use I statements, not you-statements

3)Make your descriptions specific, not vague,

4) Eliminate editorial comments from descriptive statements

Psuchological Reactance

The more someone trries to control us by telling us what to do, the more we are inclined to reisit such efforts or even to do the opposite

Hidden Agendas

Personal goals of group members that are not revealed openly and that can interfere with group accomplishment (can create a defensive atmosphere)


Honest, open, and direct, but not aggressive, communication.

Alternative to manipulation

Impervious Response

Failure to acknowledge another person's communication effort either verbally or nonverbally


equal opportunity to succeed and exhibit whatever potential they possess

Share your own shortcomings, Self-deprecating humor of your own failure,


Belieft in the self-evident truth of one's opinion


You qualify statements, avoiding absolutes. Counters certainty.

"Possibly, perhaps, maybe, might"


An attention-getting initiative by a listener.

The listener attempts to shift the focus of attention from others to oneself by changing the topic of discussion.


"one speaker at a time" rule

Support Response

An attention giving, cooperative effort by the listener to focus attention on the other person, not on oneself


Competitive listtening.

Attack a speaker verbally, not trying to understand the speaker's point of view


Seeking additional information from a speaker by asking questions