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31 Cards in this Set
- Front
- Back
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COMMUNICATION |
The process of exchanging information and generating and transmitting meaning between two or more people. |
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STIMULUS |
Agent, act, or other influence capable of initiating a response by the nervous system. |
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SOURCE (ENCODER) |
A person or group who initiates or begins the communication process. |
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MESSAGE |
The actual communication product from the source. |
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CHANNEL
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The medium the sender has selected to send the message.
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RECEIVER (DECODER) |
Translates and interprets the message sent and received. |
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FEEDBACK |
Verbal and nonverbal evidence that the message is received and understood. |
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NOISE |
Factors the distort the quality of a message, can interfere with communication at any point in the process. |
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VERBAL COMMUNICATION |
An exchange of information using words, including both of the spoken and written word. |
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LANGUAGE |
A prescribed way of using words so that people can share information effectively. |
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NONVERBAL COMMUNICATION |
Transmission of information without the use of words. |
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BODY LANGUAGE |
Nonverbal communication |
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SOCIAL MEDIA |
Web based technologies that allow users to create,share, and participate in dialogue in virtual communities and networks. |
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INTRAPERSONAL COMMUNICATION |
Self talk, communication within a person. |
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INTERPERSONAL COMMUNICATION |
Occurs between two or more people with a goal to exchange messages. |
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SMALL-GROUP COMMUNICATION |
Occurs when nurses interact with two or more people. |
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ORGANIZATIONAL COMMUNICATION |
Occurs when people and groups within an organization communicate to achieve established goals. |
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GROUP DYNAMICS |
Involve how individual group members relate to one another during the process of working toward group goals. |
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SBAR |
Situation, Background, Assessment, Recommendations, provides a consistent method for hand-off communication that is clear, structured, and easy to use. |
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HELPING RELATIONSHIP |
Exist among people who provide and receive assistance in meeting human needs. |
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PROFESSIONALISM |
A way of being/commitment to secure the interest and welfare of those entrusted to ones care. |
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EMPATHY |
Identifying with the way another person feels. |
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RAPPORT |
A feeling of mutual trust experienced by people in a satisfactory relationship. |
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SEMANTICS |
The study of the meaning of the words. |
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INTERVIEWING TECHNIQUES |
Obtain needed information while remaining flexible in approach. |
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ASSERTIVE BEHAVIOR |
The ability to stand up for oneself and others using open, honest, and direct communication. |
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AGGRESSIVE BEHAVIOR |
Asserting ones rights in a negative manner that violets the rights of others. |
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INCIVILITY |
Rude, intimidating, and undesirable behavior directed at another person. |
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HORIZONTAL VIOLENCE |
Anger and aggressive behavior between nurses, or nurse to nurse hostility. |
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BULLYING |
Negative, often repetitive, disruptive behavior; also referred toes horizontal violence, lateral violence, and professional incivility. |
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CLICHÉ |
A stereotyped, trite, or pat answer. |
