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20 Cards in this Set

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Intention statements can communicate...


a. where you stand on an issue


b. requests of others


c. descriptions of how you plan to act in the future


**D. A, B, AND C ABOVE


e. only interpretations of behavior


Strategy is an example of a supportive behavior. T or F?

False

Stating your intentions is an important element of a clear message. T or F?

True

If you emphasize how good you are in sports when someone criticizes your academic performance, you've used the defensive reaction called...

compensation


All of the following are non-defensive responses to criticism recommended by the text except...


a. asking for more details about the criticism


b. paraphrasing the speaker's comments


c. asking about the consequences of your behavior


**D. WALKING WAY FROM THE SPEAKER


e. guessing about the details of the criticism

Communication climates are a function of...

the way people feel about one another


Ambiguous responses...


contain messages with more than one meaning


There are five elements in clear message responses; which series one is not:


Behavior, Provisionalism, Intention


In order to have a clear message format, you can combine two elements in the same phrase to offer additional clarity. T or F?

True

"You are such a couch potato" is an example of what Gibb defense-arousing behavior?

evaluation.


Which of the following is an interpretation?



a. "I got an 'A' on my history paper."


**B. "Frankie never offers to buy me coffee, she is such a cheapskate."


c. "I love the color yellow."


d. "What exactly do you mean by that?"


e. All the above


Impervious response or ignoring another person is an example of...


Disconfirming messaging

A defense mechanism that is characterized by a pretense of not caring is called...

Apathy

All of the following are behavioral descriptions except...


a. " I notice you're frowning."


b. "I saw you walk out of the party."


**C. "Your behavior shows me you're angry."


d. You've shouted the last three times we've discussed money."


e. "You haven't said 'I love you' in over a week."

All of the following are defense mechanisms except...


a. verbal aggression


b. compensation


c. displacement


d. apathy


**E. ENDORSEMENT


After a climate is formed, it can take on a life of its own and grow in a self perpetuating spiral, also know as...


reciprocating communication

Perception makes little difference in determining whether a message is disconfirming. T or F?

False


The term that describes the emotional tone of the way people feel about one another is...

climate

"I know that isn't going to work under any circumstances" is an example of the Gibb defensive category of...

certainty

If others start criticizing you, one productive way to respond is to...

ask for more specifics about what the criticism involves