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20 Cards in this Set
- Front
- Back
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Intention statements can communicate...
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a. where you stand on an issue b. requests of others c. descriptions of how you plan to act in the future **D. A, B, AND C ABOVE e. only interpretations of behavior |
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Strategy is an example of a supportive behavior. T or F? |
False
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Stating your intentions is an important element of a clear message. T or F?
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True
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If you emphasize how good you are in sports when someone criticizes your academic performance, you've used the defensive reaction called...
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compensation
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All of the following are non-defensive responses to criticism recommended by the text except... |
a. asking for more details about the criticism b. paraphrasing the speaker's comments c. asking about the consequences of your behavior **D. WALKING WAY FROM THE SPEAKER e. guessing about the details of the criticism |
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Communication climates are a function of...
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the way people feel about one another
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Ambiguous responses... |
contain messages with more than one meaning |
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There are five elements in clear message responses; which series one is not: |
Behavior, Provisionalism, Intention |
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In order to have a clear message format, you can combine two elements in the same phrase to offer additional clarity. T or F? |
True
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"You are such a couch potato" is an example of what Gibb defense-arousing behavior?
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evaluation.
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Which of the following is an interpretation? |
a. "I got an 'A' on my history paper." **B. "Frankie never offers to buy me coffee, she is such a cheapskate." c. "I love the color yellow." d. "What exactly do you mean by that?" e. All the above |
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Impervious response or ignoring another person is an example of... |
Disconfirming messaging |
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A defense mechanism that is characterized by a pretense of not caring is called... |
Apathy
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All of the following are behavioral descriptions except...
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a. " I notice you're frowning." b. "I saw you walk out of the party." **C. "Your behavior shows me you're angry." d. You've shouted the last three times we've discussed money." e. "You haven't said 'I love you' in over a week." |
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All of the following are defense mechanisms except...
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a. verbal aggression b. compensation c. displacement d. apathy **E. ENDORSEMENT |
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After a climate is formed, it can take on a life of its own and grow in a self perpetuating spiral, also know as... |
reciprocating communication |
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Perception makes little difference in determining whether a message is disconfirming. T or F?
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False
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The term that describes the emotional tone of the way people feel about one another is... |
climate
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"I know that isn't going to work under any circumstances" is an example of the Gibb defensive category of...
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certainty
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If others start criticizing you, one productive way to respond is to...
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ask for more specifics about what the criticism involves
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