Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
11 Cards in this Set
- Front
- Back
|
When answering a telephone call, you should not... |
Remain expressionless |
|
|
A phone screening manual is sometimes called what kind of manual? |
Triage |
|
|
When a patient calls with a medical question, you should... |
Document the patient's information and relay it to the doctor for review |
|
|
If you are speaking to a patient face-to-face at the office and the phone rings, you should... |
Say "excuse me for a moment, please" and answer the call |
|
|
If a caller is requesting information, you should ask if you can call him or her back if it will take you longer than how long to retrieve it? |
1 minute |
|
|
When documenting a telephone call, you should... |
Include your own name or initials |
|
|
It is most appropriate to use an answering machine... |
During the office lunch break |
|
|
When obtaining a telephone message from a recording device or outside answering service, you should not... |
Prioritize message according to the order in which they were received |
|
|
When scheduling appointments, you must do all but which of the following? |
Use at least three identifiers of the patient |
|
|
Which of the following is the most appropriate question to ask when scheduling an appointment? |
"What is the reason for the visit?" |
|
|
You do not need to include which of the following types of information when transmitting a prescription refill request to a pharmacy? |
Date the prescription was first filled |
