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10 Cards in this Set
- Front
- Back
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what is the first step of service? |
host greets guests of arrival with a cheerful, warm smile |
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how long should it take the host to greet the guests? |
30 seconds |
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what does the host ask the guest after they greet them? |
if they have a reservation |
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what is the next step a host should take after asking the guest if they have a reservation |
if they do not have a reservation and there is a wait, take down their information (arrival time, quoted wait time, name, table size, preffered seating, etc.) make a note on their clothing or location so we can find them when their table is ready. invite the guest to wait in the horizion lounge or have a seat on the deck |
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what does the host do to contact guest when table is ready? |
open table text message system |
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what does the seater do with the guests when they have a reservation? |
show them to their table immediately |
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what does the host do when seating the guests at their table? |
pulls out the chairs for the ladies |
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after the guests sit at their table what does the host do next? |
hands the guests their menu and announces who the server will be |
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what is the last step the host has to do to complete steps of service? |
brings a wine menu to the table. if someone shows an interest in wine present the list to that person. |
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server steps of service |
continued |
