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28 Cards in this Set
- Front
- Back
a listening role in which the listener doesn't share in the responsibility, nor involve himself in the communication process
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passive listening
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a listening role in which the listener participates and shares in the communication process by guiding the speaker toward common interest
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active listening
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a listening style used to evaluate and analyze a message for logic and value
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critical listening
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a listening style used to single out one particular sound from a noisy environment
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discriminative listening
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a style of listening encouraging people to talk freely without fear or embarassment
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empathetic listening
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a listening style used to enjoy and savor pleasurable sounds such as music or nature
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appreciative listening
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to repeat in one's own words
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paraphrase
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a phrase used by the listener to invite and encourage the speaker to continue
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door openers
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thinking time created by the ability to listen faster then we can speak
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listening spare time
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to use emotional barriers ( based on background and personality ) to absorb information selectively
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filter
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using words which carry either especially positive or negative connotations
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loaded words
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to give someone a negative label without any evidence
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name calling
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a celebrity or expert endorsement of a message
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testimonial
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virtuous words w/ high sounding claims that aren't provable
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glittering generalities
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connecting the use of a product with patriotism
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flag waving
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a word or group of words substituted for a word that is offensive or distasteful
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euphemism
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persuasive technique based on the need to conform
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jumping on the bandwagon
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(stereotyping) - making general statements to categorize a whole group
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generalities
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to try to win acceptance for yourself, your idea, or a product by identifying them with common people
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plain folks
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to present unbalanced evidence that only presents one side
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stacking the deck
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a comparison of unlike things
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false comparison
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appeal to pride to "keep up w/ the jones"
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snob appeal
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creating the impression that your action is required immediately or the opportunity will be lost forever
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exigency
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the act or process of repeating
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repetition
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what is the top management skill needed for success in business?
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listening
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how much of what we hear do we remember?
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25%
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7 deadly habits of bad listening?
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1. tuning out dull topics
2. faking attention 3. yielding to distractions 4. criticizing delivery or physical appearance 5. jumping to conclusions 6. overreacting to emotional words 7. interrupting |
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EARS
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e - explore - think ahead
a - analyze - consider carefully what's being said ; look at it from several angles r - review- take advantage of spare time to review s - search - be alert for hidden meanings |