Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
150 Cards in this Set
- Front
- Back
Communication is considered a process of using messages to generate meaning because it is… |
An activity or exchange instead of an unchanging product
|
|
Understanding another person’s messages does not occur unless |
Comon meanig for words, phrase, and noverbal codes are licted |
|
The process of translating an idea or a thought into a code is known as |
Encoding |
|
Which communication principle considers variables such as verbal, nonverbal, and behavioral aspects? |
Communication is complicated |
|
Intrapersonal is communication _______ and interpersonal communication is communication_________. |
Within the self; between two or more people |
|
A main difference between public communication and mass communication is that |
Public communication allows for feed back |
|
Which of the following is defined as the ability to effectively exchange meaning through a common system of symbols, signs, or behaviors? |
Communication competence |
|
Ethical standards within the communication discipline have been created by the |
National communication association |
|
Studying communication is essential because it can |
Improve the way you see yourself and the way others see you |
|
Which of the following may be the result of physiological factors, past experiences and roles, and present conditions? |
Differences in perception |
|
When you respond to a speaker with a verbal or non-verbal cue, you are |
Giving feed back |
|
By neglecting some stimuli and focusing on other stimuli, you are engaging in which process of perception? |
Selection |
|
________ is an organizational method whereby missing information is filled in to create the appearance of a complete unit, and ______ is another organizational technique whereby elements are grouped based on similarities in size, shape and color. |
Closure; similarity |
|
The more ambiguous the stimuli, |
The more room for interpretation |
|
Perceptual constancy results because of |
Past experiences and roles |
|
A system of shared beliefs, values, customs. And behaviors is known as a |
Culture |
|
Selection occurs in perception in all of the following ways except |
Distraction |
|
Which of the following is perceptual error frequently made by people |
Believing stereotypes about people who are different from themselves |
|
When people seek to present an ideal version of themselves, they are engaging in? |
Identity management |
|
First impressions |
Based on peoples appearance |
|
Which of the following is not a characteristic of language? |
Is concrete |
|
Because messages can vary depending on the situation, to examine the context of the communication is important. The concept is called |
Pragmatics |
|
Which statement reflects the relationship between language and culture? |
Culture creates a lens through which we perceive the world and create shared meanin |
|
When doctors communicate with technical language, they are using |
Euphemism |
|
One way to improve language skills is to restate the content of the other person’s message, a process called |
Paraphrasing |
|
A word’s dictionary definition is its ______ meaning, and an individualized of personalized definition is its ______meaning |
Denotative and connotative |
|
Communication may be hindered in all the following cases except when |
We use descriptive language |
|
Dating is important because |
You clarify a perception based on a particular experience in a specific contex |
|
Which of the following terms refers to a disrespectful language? |
Profanity |
|
When you describe observed behavior instead of offering personal reactions, you are |
Using descriptiveness |
|
What is included in nonverbal communication? |
Non-word vocalizations as well as non-vocalized cues |
|
Nonverbal codes work together with vocalized words to |
Contradict and substitute |
|
One of the difficulties on interpreting nonverbal codes is |
One code may communicate several different meanings |
|
Bodily movement, facial expression, the use of time, and vocal cues, among other actions are examples of |
Nonverbal codes |
|
When interpreting nonverbal communication, it is important to consider |
Context |
|
Pointing to your wrist while asking for the time is an example of a(n) |
Illustrator |
|
Compared to those who are unattractive, physically attractive people |
Are treated differently as children |
|
With regard to chronemics, Americans of high status |
Are granted the opportunity to arrive late |
|
In relation to gender and tactile communication, which of the following is true? |
Women are touched more than men |
|
Which of the following provide physical and psychological protection, permit personal expression, and communicate age, gender, socioeconomic class, and personality |
Affect displays |
|
Hearing is a _______ process, and listening is a ______ process |
Physical; mental |
|
Which of the following statements is true? |
When communicating, college students spend over half their lives listening |
|
After your brain has sorted out sound waves by importance, it processes the material in a part of you consciousness termed |
|
|
When you are listening and attempting to understand the other person’s worldview, what type of listening are you utilizing? |
Empathic |
|
If you are thinking about what happened last weekend at college while listening to your mother on the phone, you are exhibiting what type of barrier to listening? |
Mental distraction |
|
Which gender tends to listen in order to solve problems, is less attentive to nonverbal cues and interrupts to switch topics? |
Men |
|
Critical thinking |
Is important when making judgments about the message being presented |
|
Asking questions to clarify information, paraphrasing messages, and identifying confusing areas are examples of |
Techniques for checking your understanding of a message |
|
Suggestions for lecture listening include |
Finding areas of interest to you, avoid distractions, and listening for main ideas |
|
The ability to locate, evaluate, effectively use information is an important trait known as |
Information literacy |
|
Which is not an element if an interpersonal relationship? |
Its patterns of interaction are inconsistent |
|
Interpersonal relationships are important because |
They fulfill our needs for inclusion, affection and control |
|
An extrovert being friends with an introvert demonstrates which type of relationship |
Complementary |
|
Obsession, jealousy, gossip, and mental abuse are examples of |
Possible negative qualities of some interpersonal relationships |
|
Which of the following statements regarding friendship is true? |
The quality of the friendships is affected by other psychological predispositions
|
|
If two people in a relationship start to merge their social circles and purchase items together they are exhibiting actions in the |
Rational development stage |
|
We may begin a relationship with someone based on how desirable that person is to work with in the classroom. This type of motivation is called |
Attractiveness |
|
A motivation for terminating a relationship by deliberately making somebody believe untrue things labeled |
Deceptive communication |
|
Your childhood nickname and the pet name your significant other calls you are examples of |
Personal idioms |
|
Which of the following is very important in interpersonal communication given that relationships between people are constantly changing? |
Behavioral flexibility |
|
Which of the following statements is not true? |
Communication with people from other cultures is becoming increasing uncommon |
|
How does dominate culture differ from a non-dominate culture |
The dominate culture makes the rules |
|
When marginalized groups try to fit in with the dominate group, they are attempting to achieve |
assimilation |
|
when people being prejudices of their own culture to intercultural interactions, they are being |
ethnocentric
|
|
when people stereotype they |
make a generalization about a group of people that oversimplifies their culture |
|
cultures that are more concerned with individuality, competition and private property are which type of culture |
individualistic |
|
an example of a non-dominant culture that does not try to fit into the dominant culture in the united states |
the Amish |
|
when you have a negative attitude about other people just because they are who they are, you are demonstrating |
prejudice |
|
those who schedule their days are early for appointments and plan for the future are probably members of a(n) |
on-time culture |
|
if you are trying to improve your intercultural communication you should do which of the following? |
Conduct a personal self-assessment |
|
“group meet needs” “groups are everywhere” and “working effectively in groups requires training” are statements that explain |
Reason for studying small-group communication |
|
What is true about small groups? |
|
|
A type of group online focuses on interdependent work among members is called |
Hive |
|
A process of using communication to influence the behaviors and attitudes of others to meet group goals and to benefit the group is |
Groupthink |
|
According to French and Raven, referent power is |
Power based on others admiration and respect |
|
Creating a discussion question, evaluating prospective solutions and brainstorming and evaluating alternatives are steps in |
Group decision making |
|
Informal rules for group interaction, the emotional tone created within a group, and group member roles are compromised in |
A groups culture |
|
Which of the following statements is true? |
Technology can be utilized to help facilitate communication within small groups |
|
When communicating with other group members you should |
Relate your remarks to previous statements |
|
To manage group conflict ethically, members must |
A willing to listen to and compromise with others |
|
An organization with this orientation generates and distributes power and control within society |
Political |
|
Information flows in an organization through patterns of relationships known as |
Communication of networks |
|
When information is transferred formally between a worker and his or her boss, which type of communication takes place |
Political |
|
Which of the following is a true statement regarding written credentials? |
An effective resume contains good style, content, format |
|
When preparing for and taking part in an interview, you should
|
Ask and answer questions effectively and ethically |
|
By smiling, gesturing and using facial expressions in the workplace to create perceptions of psychological closeness with others, you are enacting |
Immediacy |
|
Which technique of conflict management is used to maintain relationship harmony but to stifle creative dialogue and decision making? |
Accommodation |
|
Customer service representatives may use which of the following compliance-gaining strategies in which the representative implies that it is immoral not to comply? |
Moral appeals |
|
Conflict in the workplace can be |
|
|
If your boss tells you that you can leave work early on Fridays if you go on a date with him or her, he or she is utilizing a type of sexual harassment called |
Quid pro quo sexual harassment |
|
What is one basic strategy to keep in mind when selecting a topic for presentation? |
Begin with a subject you already know |
|
After choosing a topic, what should you do? |
|
|
Why is narrowing your topic important? |
To save time and effort |
|
When you investigate the audiences demographics, interests and concerns you are |
Analyzing the audience |
|
Which level of audience analysis includes collective data about the characteristics of people? |
Demographic |
|
Deeply rooted belief that affects how we act toward an idea or a concept is a(n) |
Value |
|
A method of audience analysis that draws tentative generalization based on some evidence is |
Inference |
|
If you ask people to rank concepts in order of importance or you ask them questions that place individuals into identifiable groups, you are |
Conducting a questionnaire |
|
Which method of analysis requires using your senses to interpret information about the audience |
Observation |
|
Which is not true of immediate purposes? |
They are stated from the viewpoint of the speaker |
|
Which of the following statements regarding source credibility is NOT true? |
Source credibility is something a speaker possesses |
|
Which aspect of source credibility is the degree to which of the speaker is perceived as honest, friendly, and honorable? |
Trustworthiness |
|
If a person speaks with vocal variety, moves toward the audience, or uses facial expressions and gestures, he or she is exhibiting which aspect of credibility? |
Dynamism |
|
Which of the following results in higher credibility? |
Effective delivery skills |
|
Which of the following cannot be effectively utilized when gathering evidence for your speeches? |
A friends speech |
|
Which type of source undergoes blind peer review to ensure high-quality information and contains specified studies? |
Academic journal articles |
|
Brief notations in tour outline that indicate a reference used in your speech are called____ references, whereas_____ references are complete citations that appear in the references section of the speech outline |
Internal, bibliographic |
|
When evaluating sources, you should ensure that the supporting material |
Is verifiable |
|
Which type of supporting material includes written or oral statements of others experiences? |
Testimonial evidence |
|
Information used to substantive arguments and clarify a speakers position is called |
Supporting material |
|
Which function of the introduction shows how the topic is related to the audience? |
Arousing audience interest |
|
Stating your purpose in the introduction |
Is important because audience members are more likely to learn and understand if your expectations are clear |
|
When developing the body of a speech you must |
Select, prioritize, and organize |
|
Which of the following statements is not true about outlining? |
All items of information in your outline do not need to be directly related to the speeches purpose and long range goal |
|
Which type of outline consists mostly of important words or phrases but not complex information? |
Key-word |
|
If you are giving a speech about parking problem at your school with possible means to resolve it, which organizational pattern would be best? |
Problem/solution |
|
When a presenter explains a progression of events in chronological order, he or she is most likely using which organizational pattern? |
Time-sequences |
|
Which of the following help speakers move from one idea to another by reviewing, stating a relationship, and forecasting? |
Transitions |
|
Reminding the audience of the speech’s central idea and main points, specifying what is expected of audience members and ending soundly are functions of the |
Conclusions |
|
A reference list is |
Sources that you actually used in your presentation |
|
Which method of delivery encourages you to improvise and speak without pervious research or preparation? |
Impromptu |
|
A disadvantage of a presentation delivered in the memorized method is
|
The removal of spontaneity and the danger of forgetting |
|
“umms” and “ahhs” that disrupts a speakers fluency are termed |
Vocalized pauses |
|
____ is the highness or lowness of a speakers voice and ____ is to the smoothness of delivery and flow of words |
Pitch; fluency |
|
Gesture are movements of the head, arms, and hands |
That convey a relationship with the audience |
|
With regard to movement the speaker should |
Avoid turning his other back to the audience |
|
If you are nervous or anxious about giving your presentation you may be experiencing |
Communication apprehension
|
|
Why are visual resources used? |
People tend to learn and retain more when they see and listen |
|
When using power point you should |
Vary your slides to keep the presentation interesting |
|
The rule of thirds divides a slide into how many hot zones |
4 |
|
The goal of informative presentations is to |
Increase an audience knowledge or understanding of a topic |
|
How do you make an informational topic interesting to the audience? |
Relate your own experiences |
|
Which is not an appropriate topic for an informative presentation |
Everyone should donate blood |
|
If audiences are able to describe information or define words related to your topic during and after the presentation you have successfully accomplished your |
Immediate behavioral purposes |
|
The first step in planning your presentation should be |
Determining what objectives you want your audience to meet |
|
Asking rhetorical questions and arousing curiosity are two ways a speaker can create |
Information hunger |
|
When presenting information to an audience, a topics importance, novelty, and usefulness is a key factor known as |
Information relevance |
|
Which of the following is not a guide line to follow when choosing the content of your presentation |
Develop as many main ideas and use as many details as possible to make the presentation interesting |
|
When organizing the content of your presentation you should |
Use transitions to increase understanding |
|
______ simplify of clarify ideas while stimulating audience attention, and ______ is when you show the audience what you are explaining. |
Explanations; demonstrating |
|
The intention of a persuasive presentation is to |
Change listeners minds or behavior |
|
If an audience likes you and your message less after the presentation than likely they did before, what term correctly describes what has taken place? |
Boomerang effect |
|
When a presenter attempts to convince listeners to stop a current behavior, what has taken place? |
Discontinuance |
|
If your evidence meets the tests of evidence, it will do all the following except |
Overlook counterevidence |
|
When resisting persuasion from sales people and ads, you should do all of the following except
|
Avoid using your own values as a check against fraudulent claims |
|
Which type of argument uses a series of individual instances that lead to a generalization? |
Inductive |
|
You can rebut a deductive argument by questioning the |
Major premise |
|
Which of the following statements regarding argument organization is true? |
Familiar arguments have more effect than novel arguments |
|
In the Monroe Motivated Sequence, the visualization step includes |
Demonstrating how the solution will benefit the audience |
|
Which ethical standard to follow when preparing and delivering a persuasive presentation? |
Attack the other persons character instead of his or her evidence, sources, or logic |