Spc 1600 Test 1

Front 1

Managing Anxiety Before You Speak

Back 1

1. Pessimistic attitude
2. Inadequate preparation and practice
3. Negative or insufficient experience
4. Unrealistic goals
5. Negative self-talk
6. Misdirected concerns about what a speaker should focus on in preparing to speak

Front 2

Relational Component and Content

Back 2

Content - first part of a message, substance of what speaker wants to convey
Relational component - second part of a message, collective impact of the verbal and non-verbal components of that message as it is conveyed

Meaning is derived from both

Front 3

Introductions

Back 3

1. Open with impact
2. Focus on thesis statement
3. Connect with your audience - show the value of your speech
4. Build your credibility
5. Preview your speech (thesis)

Front 4

SMCRE Model

Back 4

Sender
Message
Channel
Receiver
Environment

Front 5

Maslow's Hierarchy of Needs

Back 5

Growth Needs: Self-actualization

Deficiency Needs: Self- and social-esteem, belongingness and love, safety needs, biological needs

Front 6

Types of Supporting Material

Back 6

1. Examples
2. Facts
3. Statistics
4. Quotes/Expert opinion
5. Description
6. Explanation
7. Narrative

Front 7

Boolean Logic

Back 7

And - narrows search
Or - broadens search
Not - excludes items from search

Front 8

Categories of Informative Speeches

Back 8

1. Explain a process
2. Explain a concept
3. Instruct
4. Demonstrate how to do something
5. Describe

Front 9

Signposts and Tips

Back 9

1. Touch-connect-preview
2. Enumerate key points
3. Give nonverbal reinforcements
4. Use visual aids
5. Use words that cue

Front 10

Zone of Interaction

Back 10

Area of audience in which speaker and audience members can make eye contact

Front 11

Interviewing

Back 11

Before - contact the person, research, prepare specific questions

During - show up on time, be proactive, engage in active listening

After - follow up, transcribe the tape

Front 12

Plagiarism

Back 12

Global plagiarism - completely stolen

Patchwork plagiarism - some stolen (including ideas)

Incremental plagiarism - forget to cite a source

Front 13

Public speaking vs. Everyday conversation

Back 13

Encoding - The process by which ideas are translated into a code that can be understood by the receiver

Decoding - The process by which a code is translated back into ideas

1. Must tailor your message
2. Adapt to listener feedback
3. Organize thoughts logically
4. Full of storytelling and examples

Front 14

Communication apprehension vs. Speech anxiety

Back 14

Communication apprehension - Fear about communicating interpersonally and in groups, not just in public

Speech anxiety - The unpleasant thoughts and feelings aroused by the anticipation of a real or imagined speech in public

Front 15

Organizational patterns

Back 15

Time pattern - based on chronology or a sequence of events

Extended narrative - the entire body of the speech is telling a story

Spatial pattern - based on physical space or geography

Categorical pattern - based on natural divisions in the subject matter

Front 16

Goals of Delivery

Back 16

1. Be conversational
2. Speak with enthusiasm (voice inflection)
3. Speak with confidence
4. Form a relationship with the audience (eye contact)

Front 17

How to evaluate a credible source

Back 17

Recency, Sponsorship, Authorship

Front 18

Ending with Impact

Back 18

1. Give a quotation
2. Tell a brief anecdote
3. Make a concrete call to action
4. Return to your opening theme

Front 19

Jargon

Back 19

Slang; language specific to a group of people

Front 20

Quote vs. Paraphrase

Back 20

Quote - when it's 40 words or less, when they say it better than you

Paraphrase - when it's too difficult to repeat (like a law)

Front 21

Hofstede's Five Dimensions

Back 21

1. Power distance
2. Collectivism vs. individualism
3. Femininity vs. masculinity
4. Uncertainty avoidance
5. Long-term orientation vs. short-term orientation

Front 22

Short-term vs. Long-term goals

Back 22

Short-term - those ends we can reasonably expect to achieve in the near term, usually by the end of the speech (audience realization of something)

Long-term - Those ends that we can hope to achieve only over an extended period of time, cannot be achieved by the end of the speech

Front 23

Levels of Diversity

Back 23

Individual - beliefs, values, motives, attitudes, knowledge, expectations

Demographic - age, gender, ethnicity, geographic origin, socioeconomic status, occupation, religion, language

Cultural - power distance, collectivism vs. individualism, femininity vs. masculinity, uncertainty avoidance, long term vs. short term orientation

Front 24

Primitive, Central, and Peripheral Beliefs

Back 24

Primitive - A. Learned by direct contact with the object of belief and reinforced by unanimous social consensus....B. Zero consensus, based on direct experience, but don't require social support

Central - C. Authority beliefs...D. Derived beliefs

Peripheral - E. Least central type

Front 25

Attitudes, Beliefs, and Values

Back 25

Attitudes - a learned predisposition to respond in a consistently favorable or unfavorable manner with respect to a given object

Beliefs - an assertion about the properties or characteristics of an object

Values - our most enduring beliefs about right and wrong

Front 26

Different Types of Constraints

Back 26

1. Legal
2. Ethical
3. Nature of the occasion
4. Traditions
5. Time
6. Resources