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13 Cards in this Set
- Front
- Back
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industrial/organizational psychology |
the study of human behavior in business and other organizational settings |
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Hawthorne effect |
the finding that workers who were given special attention increased their productivity regardless of what actual changes were made in the work setting |
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integrity tests |
Questionnaires designed to test a job applicant's honesty and character |
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structured interview |
an interview in which each job applicant is asked a standard set of questions and evaluated on the same criteria |
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assessment center |
a structured setting in which job applicants are exhaustively tested and judged by multiple evaluators |
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performance appraisal |
the process of evaluating an employee's work within the organization |
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contingency model of leadership |
the theory that leadership effectiveness is determined by the personal characteristics of leaders and by the control afforded by the situation |
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normative model of leadership |
the theory that leadership effectiveness is determined by the amount of feedback and participation that leaders invite from workers |
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transactional leader |
a leader who gains compliance and support from followers primarily through goal setting and the use of rewards |
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transformational leader |
a leader who inspires followers to transcend their own needs in the interest of a common cause |
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expectancy theory |
the theory that workers become motivated when they believe that their efforts will produce valued outcomes |
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endowment effect |
the tendency for people to inflate the value of objects, goods, or services they already own |
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sunk cost principle |
the economic rule of thumb that only future costs and benefits, not past commitments, should be considered in making a decision |
