Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
9 Cards in this Set
- Front
- Back
ways to use nonverbal communication
|
accent or emphasize
complement or add nuances of meaning contradict (wink, cross your fingers) substitute (nod instead of saying okay) |
|
4 meaning principles
|
meanings are in people
meanings are more than words and gestures meanings are unique meanings are context-based |
|
metacommunication
|
communication about communication, "do you understand"
|
|
message principles
|
messages are packing (verbal and non reinforce each other)
messages are rule-governed messages vary in abstraction messages vary in politeness messages vary in inclusion messages vary in directness |
|
politeness
|
a desirable trait across most cultures
|
|
advantages of indirect messages
|
express a desire without insulting or offending anyone; follow rules of polite interaction
-instead of saying, i'm bored say, it's getting late |
|
nonassteriveness
|
people fail to assert their rights; do what others tell them to do without questioning and without concern
|
|
assertiveness
|
behavior that enables you to act in your own best interests without denying or infringing upon the rights of others
|
|
principles for increasing assertive communication
|
analyze assertive communication
rehearse assertive communication communicate assertively |