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45 Cards in this Set
- Front
- Back
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Important Values |
Teamwork & Integrity |
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Our Mission |
Make People Really Happy Make More Money Improve Every Day |
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Why Are You Important? |
I Directly influence the overall performance of my team I MAKE IT HAPPEN |
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As a shift leader |
I provoke continuous improvement in our sales profit customer satisfaction |
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Four parts of running great stores |
PEOPLE |
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Balanced scorecard |
How we measure our shops |
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Balanced scorecard (percentage) |
People 30% Customers 25% Sales 20% Profit 25% |
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Role in helping improve the balanced scorecard every shift |
By guiding and supporting my team to deliver results through execution which will in turn create happy customers that will tell their friends and family about how great we are. |
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What does a coach do |
guide and support their team to achieve a goal understands and supports any real life obstacles
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Potbelly mission |
make people really happy make more money improve every day |
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turnover |
the rate in which we hire/fire associates
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cost of a new hire |
5k |
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turnover effect store |
potbelly is a cultured around great teams that deliver great service to happy customers our family oriented store and brand would be disrupted by constant changes in our chemistry. |
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how can i make my team really happy |
acknowledge the above and beyond work be straight forward to what is expected of us as a team constructive criticism that empowers my team member as an individual |
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how to make associates know what is expected of them? |
Clear expectations sidelist |
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shift huddle |
team meetings before opening doors and during transition periods |
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shift huddle importance? |
clearly define expectations for shift any needed acknowledgement of accomplishments
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3 F's of customer recovery |
Findout
Fix
Feedback |
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improve sales |
sampling, canvassing, suggestive telling ,sos, customer satisfaction, quality prouct |
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Three a's to handling customer complaints |
Acknowledge apologize act |
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Shift huddle |
communicate & specific things we should be focused on during the day to improve sales |
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how to improve sales during a shift |
coaching my loader dresser and cashier to upsell and increase SOS |
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2 big controllable costs |
labor and COGS |
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COGS |
Cost of good sold |
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Our Vision |
we are creating the potbelly nation. we want our customers to feel that we are their neighborhood sandwich shop and tell their friends about our awesome products people and place |
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Our Mission |
make people really happy make more money improve every day
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our passion |
be the best place for lunch |
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our values |
how we lead how we behave |
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how we lead |
deliver results through execution build and inspire teams create potbelly fans |
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how we behave |
integrity food loving teamwork accountability positive energy coaching |
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perfect parts to a potbelly salad |
the prep the base the toppings the taste
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the prep (salad |
fresh ingredients that are inspected carefully and prepared properly |
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the base (salad) |
lettuce mix that is green and crisp |
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the topping (salad) |
toppings that are portioned correctly and spread evenly |
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the taste |
a finished salad that looks as great as is tastes |
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Brand as Product |
great ingredients that are served fresh when you order
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how to make a difference in our products |
by demonstrating food loving through comfirming orders and making products right upon customers request |
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how to make a difference to our PEOPLE? |
possitive energy, being friendly while working quickly to minimize customer waiting time. |
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How to make a difference in our STORE (PLACE) |
keeping the FOH and BOH clean and in order. providing fast service creating a fun environment through our live music and great customer service |
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FIVE parts to a perfect potbelly sandwhich |
the hinge the spread the toast the toppings the wrap |
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the hinge (sandwich) |
intact |
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spread (sandwich) |
meat that is hot and spread evenly |
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toast (sandwich) |
golden crunchy crust with a soft center |
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the toppings (sandwich |
spread evenly so every bite is as good as the first |
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the wrap (Sandwich) |
neat tight wrap to hold everything together. with a sandwich that is cut completely and exactly in half so the customer has no problem sharing with a friend |
