Sfdc - Administration Certification Mock Questions 2

Front 1

When are validation rules applied when using Salesforce for Outlook?

A. Every time a record is saved

B. Every time a user views a record

C. Every time a record is updated

D. Every time data is synchronized with the server

Back 1

Every time a record is saved

Front 2

Which user is listed in the case history related list for case changes made for assignment and escalation rules?

A. The automated case user specified in the support settings

B. The owner of the case when the rule was triggered

C. The default case owner specified in the assignment or escalation rule

D. The user who created the assignment or escalation rule

Back 2

The automated case user specified in the support settings

Front 3

Your complimentary document storage can be used as an additional space when you have

exceeded your general storage limit.

True

False

Back 3

True

Front 4

04. A system administrator createad a custom object for a recruiting appliation to track open positions. The

administrator needs to give recruiting users the ability to read, create, edit, and delete position records. How should the

administrator do this?

A. Modify a standard profile and enable the custom object permissions

B. Create a custom profile and enable the custom object permissions

C. Use an existing standard profile that will automatically have the custom object permission enabled

D. Use an existing custom profile that will automatically have the custom object permissions enabled

Back 4

Create a custom profile and enable the custom object permissions

Front 5

Which privilege can be granted to members of content library (workspace) without modifying user permissions?

Choose 2 answers:

A. Share content with other users in Chatter

B. Create a new content library

C. Add tags when editing content details

D. Edit a member's library permissions

Back 5

Share content with other users in Chatter

and

Add tags when editing content details

Front 6

Standard Forecasting can't be used if Custom Fiscal Years are enabled.

True

False

Back 6

True

Front 7

What customization option is available for standard fields? Choose 3 answers:

A. Edit pick list values for standard fields

B. Rename standard field labels in the user interface

C. Delete standard fields

D. Remove non-required standard fields from a page layout

Back 7

Edit pick list values for standard fields

and

Rename standard field labels in the user interface

and

Remove non-required standard fields from a page layout

Front 8

Arthur modifies a record which triggered an immediate workflow action which updates a field on the same record.

Which user will be registered on the Last Modified By field of the record?

A. The system administrator

B. Arthur

C. The default workflow user

D. This field will not change since the it was changed by the system.

Back 8

Arthur

Front 9

A system administrator at Company A needs to mass update the lead source on a number of opportunity records.

How can this be accomplished? Choose 2 answers:

A. Create a list view for opportunities and update using inline editing

B. Use similar opportunities to update the opportunities

C. Export opportunities and update using the import wizard

D. Export opportunities and update using the data loader

Back 9

Create a list view for opportunities and update using inline editing

and

Export opportunities and update using the data loader

Front 10

In inline editing, field is updated when?

A. Record is updated/saved

B. The return key is pressed once

C. The field is updated/saved

D. None of the Above

Back 10

The return key is pressed once

Front 11

A standard reports can be used as a source report for dashboards.

True

False

Back 11

False

Front 12

A system administrator has created a formula field on a lead object to calculate a number. How can the numerical

value be mapped to the account record upon lead conversion?

A. The lead formula field value can be mapped to a roll-up summary field on the account record

B. The lead formula field value can be mapped to a number field on the account record

C. The lead formula field value can be mapped to a formula field on the account record

D. The lead formula field value can be mapped to a standard field on the account record

Back 12

The lead formula field value can be mapped to a number field on the account record

Front 13

Which Import functionality of salesforce.com should be used if one needs to import the 30000 Cases in

Salesforce.com?

A. Data Loader

B. Import Wizard

C. Either

D. None of the above

Back 13

Data Loader

Front 14

should a system administrator consider using the Salesforce AppExchange? Choose 2 answers:

A. When standard Salesforce functionality needs to be extended

B. To find answers to Salesforce application questions

C. When looking for pre-built custom applications and tools

D. To submit ideas for Salesforce application enhancements

Back 14

When standard Salesforce functionality needs to be extended

and

When looking for pre-built custom applications and tools

Front 15

Which option is available to a system administrator when managing passwords for Salesforce Users? Choose 3

answers:

A. Administrators can assign a password to a set of users

B. Administrators can reset passwords for all users at once

C. Administrators can customize the message sent to locked out users

D. Administrators can grant users the "password never expires" permission

Back 15

Administrators can reset passwords for all users at once

and

Administrators can customize the message sent to locked out users

and

Administrators can grant users the "password never expires" permission

Front 16

What is required to make a user an approver in the approval process?

A. The user must be in the same role as the approval submitter in the role hierarchy

B. The user must have read permission for the object in the approval process

C. The user must opt in to receive email alerts when an approval is requested

D. The user must be set up as a delegated approver

Back 16

The user must have read permission for the object in the approval process

Front 17

Criteria-based sharing rules can be created for which objects? Choose 3 answers:

A. Leads

B. Campaign Members

C. Contacts

D. Accounts

Back 17

Leads

Contacts

Accounts

Front 18

How is Multi-Currency enabled?

A. Tick "Enable Multi-Currency" in the company profile settings.

B. Multi-Currency is enabled by default on all organizations.

C. Contact Salesforce.com to have Multi-Currency enabled in the organization.

D. Choose a default currency

Back 18

Contact Salesforce.com to have Multi-Currency enabled in the organization.

Front 19

Why would you not have multi-inline-editing available on a List View?

A. Salesforce does not yet support this feature

B. This feature is only available on Unlimited

C. Because there are multiple record types

D. It is already enabled by default

Back 19

Because there are multiple record types

Front 20

Which of the following are true when setting up dashboard running user? Select 2 answers.

A. Users may see different data between dashboard components and source reports

B. The running user's access permissions determine the data displayed in the components of the dashboard

C. Dashboards with running users cannot have scheduled refresh

D. The running user becomes the default dashboard owner.

Back 20

Users may see different data between dashboard components and source reports

and

The running user's access permissions determine the data displayed in the components of the dashboard

Front 21

Who can add members to a case team? Select 3 answers.

A. Owner

B. Administrator

C. Anyone above the record owner in the role hierarchy

D. Any team member

Back 21

Owner

Administrator

Anyone above the record owner in the role hierarchy

Front 22

Only one campaign can be designated as primary campaign source in opportunity.

True

False

Back 22

True

Front 23

When a lead is converted and an opportunity record is created, which other object is related to the new opportunity

by default? Choose 2 answers:

A. Case

B. Account

C. Contact

D. Lead

Back 23

Account

Contact

Front 24

Company A requires that its Salesforce account data including attachments be backed up weekly. Which tool

should a system administrator use to accomplish this?

A. Data export service

B. Account report export

C. Data Loader

D. Account analytic snapshot

Back 24

Data export service

Front 25

Company A needs to allow a group of users to view account records that the do NOT own. Which feature can the

system administrator use to meet this requirement?

A. Field Level Security

B. Sharing Rules

C. Account record types

D. Public groups

Back 25

Sharing Rules

Front 26

You can create queues on Account records.

True

False

Back 26

False

Front 27

Which feature restricts a user's ability to log into Salesforce? Choose 2 answers:

A. Login hours

B. Trusted IP ranges

C. Password policies

D. Login IP ranges

Back 27

Login hours

Login IP ranges

Front 28

A user received an error message when attempting to log into Salesforce. What is the first step the Salesforce

administrator would take to troubleshoot the problem?

A. Reset the password

B. Unlock the user

C. View the login history

D. Change the login IP ranges

Back 28

View the login history

Front 29

What is a capability of Salesforce knowledge? Choose 2

A. Knowledge allows an organization to share articles with partner portal users.

B. Knowledge only allows a single article type across all data categories.

C. Knowledge uses data categories and roles to make articles visible to specific users.

D. Knowledge automatically creates a solution for each new article.

Back 29

Knowledge allows an organization to share articles with partner portal users.

and

Knowledge uses data categories and roles to make articles visible to specific users.

Front 30

When an existing custom field is modified, which scenario can cause data loss? Select 2 answers.

A. When Field type is changed to or from type Date or Date/Time
B. When Field type is changed to Number from Percent
C. When Field type is changed to Email from Text
D. When Field type is changed to Auto Number from Text

Back 30

When Field type is changed to or from type Date or Date/Time

and
When Field type is changed to Number from Percent

Front 31

In previous versions, Data Loader has been known as? Select 2 answers.

A. AppExchange Data Loader
B. Sforce Data Loader
C. Earth Data Loader
D. Cloud Data Loader

Back 31

AppExchange Data Loader
Sforce Data Loader

Front 32

Which of the following is an example of featured licenses?

A. Offline User
B. Console User
C. Service Console User
D. System User

Back 32

Offline User

Front 33

You can convert a lead and associate the resulting opportunity to an already existing account and/or
contact.

A. True
B. False

Back 33

True

Front 34

Which of the following are the available library privileges when creating/editing library permissions under
Salesforce CRM Content? Select 3 answers.

A. Deliver content
B. Manage library
C. Manage members
D. Feature content

Back 34

Deliver content
Manage library
Feature content

Front 35

When you delete a product, all related price book entries are also deleted.

A. True
B. False

Back 35

True

Front 36

Which statement about sharing rules is true? Choose 2 answers:

A. Sharing rules grant read/write or delete access to records
B. Sharing rules are required in public read/write organizations
C. Sharing rules open up access to records
D. Sharing rules open up access to records

Back 36

Sharing rules open up access to records

Front 37

Company A needs to use cases to manage both customer support and internal change requests. Which
functionality should a system administrator use to meet this requirement? Choose 3 answers:

A. Page Layouts
B. Validation Rules
C. Record Type
D. Support Processes

Back 37

Page Layouts
Record Type
Support Processes

Front 38

Which of the following objects cannot be imported via the Salesforce.com Import Wizard?

A. Leads
B. Accounts
C. Opportunities
D. Solutions

Back 38

Opportunities

Front 39

A workflow rule contains an action that sends a task to a role called Global Sales Managers, which includes
multiple users. When the workflow rule is triggered, to whom will the task be assigned?

A. All user in the Global Sales Managers role.
B. The owner of the record that triggered the workflow rule.
C. A single user in the Global Sales Managers role.
D. The default workflow user.

Back 39

The owner of the record that triggered the workflow rule.

Front 40

A user successfully login’s at 3:00 PM, What happens at 3:31 PM, if the Login hours for the user’s Profile are set
from 7:30 AM to 3:30 PM?

A) User is automatically Logged Out
B) User keeps working continuously without any issues
C) User is asked in a Popup window if he would like to extend his session
D) User is logged out once he tries to do any DML (Data Manipulation) Operation i.e. Save, Edit etc.

Back 40

User is logged out once he tries to do any DML (Data Manipulation) Operation i.e. Save, Edit etc.

Front 41

What will occur when a system administrator creates a dynamic dashboard?

A. The dashboard components re-size based on the device users to view the dashboard
B. The dashboard refreshes automatically whenever the underlying data changes
C. The dashboard automatically sends an email when the underlying data changes
D. The data displayed varies based on the user viewing the dashboard

Back 41

The data displayed varies based on the user viewing the dashboard

Front 42

Which option is available when using the process visualizer? Choose 2

A. Share annotated approval process diagrams
B. Edit the criteria used to trigger the approval process
C. View approval processes as a flow chart
D. Add approval steps from the process visualizer

Back 42

Share annotated approval process diagrams

and
View approval processes as a flow chart

Front 43

In what cases does validation is applied? choose 3

A. in workflow process
B. in import wizard
C. when field is edited
D. web-to-lead

Back 43

in import wizard
when field is edited
web-to-lead

Front 44

IT and Sales Team - same profile but the issue is that Sales Team should only be the ones who can view objects
under car tracking - what to do?

A. Create new profile to sales team
B. Create new profile to opportunity team
C. Create new profile to lead team
D. Create new profile to account team

Back 44

Create new profile to sales team

Front 45

Company A has certain customers that must be placed on the Do Not Contact (DNC) list. A system administrator
needs to ensure that sales representatives do not contact these customers. Which step should the administrator take to
enforce this requirement? Choose 3 answers:

A. Select the Mass Email checkbox on the DNC contact record
B. Make the DNC contact records private to all sales users
C. Filter the DNC contacts from mass email list views shared with sales users
D. Add the Do Not Contact field to the contact layout and make it visible for all sales user profiles

Back 45

Make the DNC contact records private to all sales users
and

Filter the DNC contacts from mass email list views shared with sales users
and

Add the Do Not Contact field to the contact layout and make it visible for all sales user profiles

Front 46

Which statement about Chatter posts and comments is true?

A. Posts to a user's profile are hidden from anyone below that user in the role hierarchy.
B. Posts made to a user's profile are visible to all users in the organization.
C. Updates to the Chatter feed on a record are only visible to users with access to the record.
D. Posts to a user's profile can be made private by checking the lock icon.

Back 46

Updates to the Chatter feed on a record are only visible to users with access to the record.

Front 47

What standard object has a one-to-many relationship with the account object? Choose 3 answers

A. Case
B. Contact
C. Opportunity
D. Campaign

Back 47

Case
Contact
Opportunity

Front 48

Case team roles determine access to the case, like Read Only or Read/Write access.

A. True
B. False

Back 48

True

Front 49

Which of the following fields cannot be used as the field column of a roll-up summary? Select 3 answers.

A. Cross-object formula fields
B. Long text area fields
C. Datetime fields
D. Multi-select picklists

Back 49

Cross-object formula fields
Long text area fields
Multi-select picklists

Front 50

Which function is not available in Formula Fields?

A. Hyperlink
B. Substitute
C. Rpad
D. Vlookup

Back 50

Vlookup

Front 51

Who can view campaigns?

A. Administrator
B. Administrator and Marketing Users only
C. Marketing Users only
D. All users with Read Permission on Campaign

Back 51

All users with Read Permission on Campaign

Front 52

You can remove universally required fields on view and edit page layouts.

A. True
B. False

Back 52

False

Front 53

Given certain conditions during Lead Conversion, Close Date of the created Opportunity is automatically set to?

A. Last day of the current fiscal quarter
B. Last day of current fiscal period
C. End of current calendat quarter
D. Blank

Back 53

Last day of the current fiscal quarter

Front 54

How can an administrator make a field required?

A. Field Level Security
B. Page Layout
C. Profile
D. Both Page Layout and Field Level Security

Back 54

Page Layout

Front 55

Via the Salesforce.com Import Wizard, in which object can a record not be imported ?

A. Leads
B. Accounts
C. Opportunites
D. Solutions

Back 55

Opportunites

Front 56

In Salesforce.com, in which object is Queues not allowed?

A. Lead
B. Case
C. Account
D. Custom Object

Back 56

Account

Front 57

Which option is available to a system administrator when managing passwords for Salesforce Users? Choose 3
answers:

A. Administrators can assign a password to a set of users
B. Administrators can reset passwords for all users at once
C. Administrators can customize the message sent to locked out users
D. Administrators can grant users the "password never expires" permission

Back 57

Administrators can reset passwords for all users at once
and
Administrators can customize the message sent to locked out users
and
Administrators can grant users the "password never expires" permission

Front 58

Choose the correct order of rule processing.
A. Validation Rules, Assignment Rules, Workflow Rules, Escalation Rules
B. Assignment Rules, Workflow Rules, Validation Rules, Escalation Rules
C. Validation Rules, Workflow Rules, Escalation Rules, Assignment Rules
D. Workflow Rules, Assignment Rules, Escalation Rules, Validation Rules

Back 58

Validation Rules, Assignment Rules, Workflow Rules, Escalation Rules

Front 59

How is Multi-Currency enabled?

A. Tick "Enable Multi-Currency" in the company profile settings.
B. Multi-Currency is enabled by default on all organizations.
C. Contact Salesforce.com to have Multi-Currency enabled in the organization.
D. Choose a default currency

Back 59

Contact Salesforce.com to have Multi-Currency enabled in the organization.

Front 60

Which of following are Standard SalesForce.com Profiles? Select 3 answers.

A. Marketing User
B. Read Only
C. Contract Manager
D. Developer

Back 60

Marketing User
Read Only
Contract Manager

Front 61

Which setting can a system administrator control in the Salesforce user interface? Choose 3 answers:

A. Enable customizable recent items
B. Enable spell checker
C. Enable enhanced list views
D. Enable hover details

Back 61

Enable spell checker
Enable enhanced list views
Enable hover details

Front 62

What is required to make a user an approver in the approval process?

A. The user must be in the same role as the approval submitter in the role hierarchy
B. The user must have read permission for the object in the approval process
C. The user must opt in to receive email alerts when an approval is requested
D. The user must be set up as a delegated approver

Back 62

The user must have read permission for the object in the approval process

Front 63

Which accounts are automatically synchronized on Salesforce Classic Lite?

A. Any account created in the last 30 days
B. All recently accessed accounts
C. Accounts that the user owns
D. Accounts selected with the sync button

Back 63

All recently accessed accounts

Front 64

Why would you not have multi-inline-editing available on a List View?

A. Salesforce does not yet support this feature
B. This feature is only available on Unlimited
C. Because there are multiple record types
D. It is already enabled by default

Back 64

Because there are multiple record types

Front 65

What lead values are transferred to the opportunity upon lead conversion? Select 2 answers.

A. Close Date = Today
B. Opportunity status = Lead status
C. Close Date = Last day in fiscal quarter
D. Stage = First stage in the list

Back 65

Close Date = Last day in fiscal quarter
and
Stage = First stage in the list

Front 66

Workflow Rules consist which of the following components? Select 3 answers.

A. Workflow Task
B. Workflow Outbound Message
C. Workflow Field Updates
D. Workflow Actions

Back 66

Workflow Task
Workflow Outbound Message
Workflow Field Updates

Front 67

What should a system administrator consider when deleting a custom field? Choose 3 answers:

A. Field used in workflow and assignment rules cannot be deleted
B. Field values should be archived before a field is deleted.
C. Deleted fields and values can be restored from the recycle bin within 15 days.
D. Existing field values must be transferred to a new custom field.

Back 67

Field used in workflow and assignment rules cannot be deleted
and
Field values should be archived before a field is deleted.
And
Deleted fields and values can be restored from the recycle bin within 15 days.

Front 68

When are the formula fields Re - Calculated?

A. Every 15 minutes
B. Every time they are seen
C. After every DML Operation
D. Admin can set the time of Refresh

Back 68

Every time they are seen

Front 69

Criteria-based sharing rules can be created for which objects? Choose 3 answers:

A. Leads
B. Campaign Members
C. Contacts
D. Accounts

Back 69

Leads
Contacts
Accounts

Front 70

A system administrator at Company A needs to prevent sales representatives from editing fields on an opportunity
once the opportunity has been moved to a closed stage. Which data validation tool can be used to accomplish this?
Choose 2 answers:

A. Data Validation rules
B. Record Types and read only page layouts
C. Formula fields
D. Workflow field updates

Back 70

Data Validation rules
and
Record Types and read only page layouts

Front 71

Which features of the service cloud console can be customized by the administrator? Select 2 answers.

A. The objects available in the navigation tab
B. The default page layout per object
C. The available record types per object
D. The fields shown in the highlights panel

Back 71

The objects available in the navigation tab
and
The fields shown in the highlights panel

Front 72

Which of the following statements is true about joined reports?

A. You can add up to 5 bucket fields on a joined report.
B. You can apply conditional highlighting on joined reports.
C. Bucket fields are not allowed on joined reports.
C. Users can create analytic snapshots based on joined reports.

Back 72

Bucket fields are not allowed on joined reports.

Front 73

Which statement about Community experts is true? Choose 2 answers:
A. Community experts can be designated for Salesforce Ideas
B. Community experts can manage Salesforce Ideas categories
C. Community experts can designated by an icon
D. Community experts can delete inappropriate community content

Back 73

Community experts can be designated for Salesforce Ideas
and
Community experts can designated by an icon

Front 74

All choices below are standard Salesforce.com functionalites except?

A. Email to Lead
B. Email to Case
C. Web to Lead
D. Web to Case

Back 74

Email to Lead

Front 75

Among the choices, which cannot be used as a source report for an Analytical Snapshot?

A. Tabular Reports
B. Summary Reports
C. Matrix Reports
D. All can be used

Back 75

Matrix Reports

Front 76

User interface settings can be done on User-level.

A. True
B. False

Back 76

False

Front 77

Which component can be included in a custom home page layout? Choose 3 answers.

A. Dashboard components
B.Pending approvals list
C.Messages and alerts
D.Analytic Snapshots

Back 77

Dashboard components
Pending approvals list
Messages and alerts

Front 78

Company A has multiple support teams. One team handles technical support issues and another handles billing
issues. When would a system administrator consider introducing a new record type for cases? Choose 2 answers:

A. When different field-level security is required
B. When different record access is required
C. When multiple page layouts are required
D. When different pick list values are required

Back 78

When multiple page layouts are required
and
When different pick list values are required

Front 79

An administrator wants to setup ideas and answers for their organization. What can they use in both of these?

A. Status
B. Community Expert
C. Categories
D. Sharing Rules

Back 79

Categories

Front 80

How many custom summary formulas can you have per report?

A. Unlimited
B. 5
C. 1
D. 10

Back 80

5

Front 81

A System administrator wants to restrict the ability for Sales Rep users to create new records with the Platinum
Sales record type. What options does he have?

A. Take away the ability for the Sales Rep users to create new records,
B. Update the profile to remove the Platinum Sales record type from the Sales Rep users,
C. Make the record type hidden to all Sales Rep users and then a sharing rule to share it to those that need it,
D. Update the Org Wide Defaults to Private

Back 81

Update the profile to remove the Platinum Sales record type from the Sales Rep users

Front 82

Will users have to use their security token when logging into connect for outlook if their IP Range has already been
added to a trusted IP Range?

True
False

Back 82

False

Front 83

What type of relationship has no effect on the ownership and security of the child objects?

A. Self Relationship
B. Master-Detail Relationship
C. Lookup Relationship
D. Hierarchical Relationship

Back 83

Lookup Relationship

Front 84

For how many days are deleted records kept in the Recycle Bin?

A. 15
B. 30
C. 45
D. 60

Back 84

15

Front 85

What are two sources from which Cases can be created?

A. Connect for Outlook
B. Web-to-Lead
C. Email-to-Case
D. Web-to-Web

Back 85

Connect for Outlook
Email-to-Case

Front 86

In Partner Portal, users log-in to Salesforce.com portal rather than through web portal.

A. True
B. False

Back 86

False

Front 87

What is the significance of Primary Master – Detail Relationship in a Junction Object?

A. Look and Feel is inherited from Primary Master Object
B. Record Ownership is inherited from Primary Object
C. No significance
D. Both A & B

Back 87

Both A & B

Front 88

Custom lead fields can be mapped to which of the following objects' custom fields? Select 3 answers.

A. Account
B. Case
C. Contacts
D. Opportunity

Back 88

Account
Contacts
Opportunity

Front 89

Which Functionality is not available in Salesforce.com?

A. Profile Based Login Hours
B. Profile Based Login IP Ranges
C. Organization based Login Hours
D. Organization based Login IP Ranges

Back 89

Organization based Login Hours

Front 90

Where can conditional highlighting be used? Choose 2 answers:

A. Matrix reports
B. Enhanced List views
C. Summary reports
D. Tabular reports

Back 90

Matrix reports
Summary reports