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20 Cards in this Set
- Front
- Back
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what is the first step the server should take in steps of service? |
greets the guest, introduce yourself and welcome the guests. |
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how long should it take the server to greet the guest? |
45 seconds |
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what does the server assistant do after the table is greeted? |
hands out waters and delievers bread to the table. |
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what does the server do after the server assitant hands out bread and water? |
takes the drink order, upsells bottled water, premium brands, and drink specials. |
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what does the server do if wine is not ordered? |
remove all the wine glasses. ring in drink order. |
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how long should it take the server to bring back drinks after they ordered it? |
3 minutes |
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what does the server do after delivering drinks/cocktails? |
explains daily specials, suggests menu items, answers questions and if possible, takes appetizer / salad / soup order |
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what does the server do after table has given a food order? |
takes the entire order and suggests bottle wine to compliment the meal if not already ordered. Remove the menus. |
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what does the server do when they leave the table after taking the entire order? |
rings in the appetizers, and the server immediately sets the table for their appetizer |
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what does the server do after they set the table for appetizers? |
changes the wine glasses on the table if a different variety of wine is ordered |
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if wine is ordered what must the server do? |
rings in, delivers, and serves the wine |
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how long should it take the server to deliver the appetizers after being ordered? |
10 minutes |
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what is the timing the server need to return after apps were delivered? |
1 minute or 1 bite check back |
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what does the server do after the 1 minute 1 bite check back? |
rings in salads |
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after server rings in salads what is the next step? |
clears the appetizers and crumbs the table. server immediately sets for salads. |
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after server sets for salads what is the next step? |
rings in the entrees |
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how long should it take the server to deliver salads? |
10 minutes |
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what does the server do when the table is finished with their salads? |
clears and crumbs the table |
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what does the server do after clearing the table and preparing for the entrees? |
server immediatley sets the table for entrees, server attends to guests needs and offers to remove the bread basket. |
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what does the server do after the table is finished with their entrees? |
clears entree plates, side dishes, bread plates, silverware, unnesccary glassware, etc. crumb the table. |
