Sds4481 - Human Relations - Exam 1

Front 1

Definition of interpersonal effectiveness

Back 1

The degree to which the consequences of your behavior match your intentions

Front 2

Definition of an autonomous person

Back 2

Possesses the ability to anticipate what people expect in a situation and deciding whether or not to conform to those expectations

Front 3

Definition of an autonomous person

Back 3

Possesses the ability to anticipate what people expect in a situation and deciding whether or not to conform to those expectations

Front 4

Casual attribution of loneliness (locus and stability)

Back 4

If your reasons for loneliness are internal and stable (you think you aren’t good enough to have friends, etc.) then this will lead to prolonged loneliness. If you loneliness is external and instable, then it will be short lived.

Front 5

Aspects associated with positive support in relationships

Back 5

Wait, ask, give friendship

Front 6

Concept of crude law of relationships and be able to define

Back 6

Positive perceptions are hard to gain and easy to lose; negative perceptions are the opposite.

Front 7

Maslow’s hierarchy of needs(5 levels)

Back 7

Survival, security, social acceptance, self-esteem, self-actualization

Front 8

Definition of self-awareness

Back 8

When you are conscious of your thoughts, feelings, and actions. Leads to self-knowledge, self-understanding, and self-disclosure

Front 9

Benefits and dangers of self-awareness

Back 9

Benefits: You are better able to control your behavior and adapt to different situations (self-monitoring), you can present yourself appropriately to present the impression that you want, increases social sensitivity, increases effective communication, leads to self-understanding.

Dangers: May lead to depression over not living up to your own standards, can result in being self-absorbed.

Front 10

Relationship between self-awareness and self-absorption

Back 10

Self-awareness can lead to self-absorption; self-awareness is constructive, self-absorption is destructive

Front 11

Understand the concept of constructive feedback

Back 11

Focus feedback on the person’s behavior, not their personality, etc.

Front 12

Inappropriate forms of feedback

Back 12

Being judgmental, focusing on the past, etc.

Front 13

Definition of self-disclosure

Back 13

Revealing to another person how you perceive the present situation, and giving information about yourself and your past that is relevant to understanding you in the present. Keep it in the present!

Front 14

Definition of consensual validation

Back 14

Validating our perceptions of reality through self-disclosure; comparing our perceptions with others, and if they match, regarding them as valid.

Front 15

Basic concepts associated with trust

Back 15

It’s essential to relationships; never fixed, it changes all of the time; isn’t an aspect of personality, but an aspect of relationships; hard to build and easy to destroy

Front 16

Deutsch’s definition of trust

Back 16

There is risk involved in trusting, consequences depend on the actions of another person, you expect to suffer more if the harmful consequences result than you will gain if the positive consequences result, you feel relatively confident that the other person will behave in such a way that the beneficial consequences will result.

Front 17

Know 3 components of trust

Back 17

T=OSS; trust requires openness, sharing, and self-disclosure

Front 18

What is the relationship between trust and communication?

Back 18

It’s necessary for open communication; people with a high degree of trust are more likely to disclose more accurate, relevant, and complete information about problems. Also, they are confident that the other person is telling the truth, and desire interaction with that person.

Front 19

What leads to distrust in a relationship?

Back 19

1) Rejection, ridicule, or disrespect in response to another’s openness, 2) Not reciprocating openness, and 3) Refusal to disclose thoughts ,feelings, information, and reactions after another has shown acceptance, support, and cooperativeness

Front 20

Definition of a trusting behavior

Back 20

willing to risk beneficial or harmful consequences by making yourself vulnerable to other people.

Front 21

Definition of trustworthy behavior

Back 21

Expressing acceptance, support, and cooperative intentions.

Front 22

What is needed for communication to be successful

Back 22

1.Understandable messages, spoken clearly and not over the receiver’s head.
2.Credibility of the sender.
3.Optimal feedback on how the message is affecting the receiver, usually nonverbal.

Front 23

Know 3 different views of communication

Back 23

Quantitative – considers the number of people involved.
Qualitative – how personal the communication is
Content – what is being discussed
Relational – how the people feel about each other
Linear – one to one conversation
Transactional – create, send, and receive messages simultaneously

Front 24

Be able to recognize effective communication

Back 24

Effective communication occurs when the receiver interprets the sender’s message the way that the sender intended it.

Front 25

Definition of noise and examples

Back 25

Receiver – attitudes, background, experiences
Channel – environmental sounds, speech problems, annoying or distracting mannerisms

Front 26

Definition and order of different parts of communication process
(Example: encoding, intention, etc.)

Back 26

1. Content – intentions, ideals, and feelings of the sender, as well as behavior
2. Encoding of the message
3. Sending
4. Channel used to translate the message (face to face, phone, etc.)
5. Decoding of the message by the receiver
6. Interpretation
7. Noise

Front 27

Determine the factors for trusting someone

Back 27

credibility, expertise, reliability, motive, warmth, opinions of others, dynamism

Front 28

Components of a good relationship statement

Back 28

Clarifies where a relationship stands and how it can progress; a good one uses clear ownership and is non judgmental

Front 29

Differences between two-way and one-way communication

Back 29

Two-way communication involves receiving feedback; it takes longer, but it’s also more accurate

Front 30

The four key receiving skills

Back 30

Paraphrasing, negotiating meaning, perception checking, and taking the sender’s perspective into consideration

Front 31

Why it is important to express your feelings

Back 31

Necessary for happiness and psychological well-being; close friendships are developed through experiencing and sharing feelings

Front 32

What the 5 aspects of feeling and correct order

Back 32

1. Gather information from your senses
2. Interpret the meaning of what you sense
3. Experience a feeling based on interpretation
4. Decide how you intend to express the feeling
5. Express the feeling

Front 33

Common mistakes made when expressing feelings (Example: labels, sarcasm)

Back 33

Labels, commands, questions, accusations, sarcasm, judgments, name calling

Front 34

Appropriate way to express one’s feelings

Back 34

words and nonverbal actions

Front 35

Definition of feelings

Back 35

internal physiological reactions to your experiences; many are accompanied by overt behaviors

Front 36

How to describe one’s feelings

Back 36

1. Identify the feeling
2. Use sensory descriptions to capture how you feel
3. Report what action the feeling urges you to
4. Use figures of speech

Front 37

Percentage of nonverbal communication

Back 37

Between 65% and 93%

Front 38

Types of nonverbal communication and examples

Back 38

gestures, facial expression, eye behavior, voice, touch, body orientation, posture, clothing, use of space and distance, physical appearance

Front 39

What nonverbal messages are able to communicate

Back 39

True feelings and reactions

Front 40

How verbal messages can be complimented by nonverbal messages

Back 40

Nonverbal messages either back up or contradict verbal messages; if they contradict the messages, it’s called a double bind.

Front 41

Four zones of personal space

Back 41

1)intimate 2) personal 3) social 4)public