Scm Final

Front 1

In a JIT system, the computer inventory data is the interface and control point between customers and supply cycles.

Back 1

False

Front 2

Which of the following is least related to a push system?

Back 2

Maximum customer responsiveness

Front 3

Quick setup or changeover of tooling and fixtures is associated with ____.

Back 3

Single minute exchange of dies

Front 4

In the 5Ss, items identified as unnecessary and thus removed from a workplace would be included with which S?

Back 4

Sort

Front 5

In a push system, finished goods inventory is produced in advance of customer demand using a forecast of sales.

Back 5

True

Front 6

Lean principles are of primary benefit to manufacturers and provide little value to service organizations.

Back 6

False

Front 7

Single minute exchange of dies (SMED) frees up capacity for other productive uses

Back 7

True

Front 8

Which of the following is not one of the 5Ss

Back 8

Synchronize

Front 9

Firms use the "5S" principles to create a clean and organized work environment

Back 9

True

Front 10

ABC Manufacturing uses a Kanban system for a component. The daily demand is 800 units. Each container has a combined waiting and processing time of 0.34 days. If the container size is 50 and efficiency (safety) factor is 9 percent, how many Kanban card sets should be authorized (round up)?

Back 10

6 sets

Front 11

Principles of lean operating systems include all of the following except

Back 11

Reduce workforce

Front 12

Which one of the following statements is true

Back 12

The heijunka system is a system of boxes much like in a mailroom set of boxes attached to a wall used to smooth production outputs.

Front 13

According to the Toyota Motor Company, which of the following is not one of the seven major waste categories?

Back 13

Single-piece flow

Front 14

Southwest Airlines illustrates the application of "lean principles" when it

Back 14

reduces airplane turnaround time at airport gates.

Front 15

Lean operating systems seek to apply the principles of continuous flow to the production of discrete parts by reducing batch size, ideally to a size of one

Back 15

True

Front 16

The number of Kanban cards is dependent on all of the following except

Back 16

Setup time

Front 17

Which one of the following statements is true concerning Lean Six Sigma

Back 17

Lean principles include the 5Ss framework and practices

Front 18

Which one of the following statements is true

Back 18

General Motors supply chain is a good example of a push system.

Front 19

In lean thinking, waste need not be classified as simply material waste such as scrap and defective parts.

Back 19

True

Front 20

Six Sigma addresses visible problems in processes; lean production is more concerned with less visible problems.

Back 20

False

Front 21

Larger orders result in higher total holding cost but lower total ordering cost.

Back 21

True

Front 22

Demand that incorporates uncertainty is called ____.

Back 22

Stochastic

Front 23

Which one of the following statements is true?

Back 23

The EOQ is most accurate when both inventory and order costs are estimated on a pure variable cost basis.

Front 24

Which is not an advantage of the periodic review system?

Back 24

Helps to control "A" items

Front 25

Safety stock inventory is an additional amount of inventory kept over and above the average amount required to meet demand.

Back 25

True

Front 26

An airline seat is an example of an asset held for future use or sale.

Back 26

True

Front 27

Which one of the following statements is true

Back 27

When demand is uncertain and no safety stock is maintained, stock outs will occur during approximately 50 percent of the cycles.

Front 28

In the fixed-period system, managers must make two key decisions: the time interval between reviews, and the replenishment level.

Back 28

True

Front 29

Which one of the following is not true regarding the Fixed Period System (FPS

Back 29

The optimal replenishment level includes the demand during the review period plus any desired safety stock.

Front 30

Which of the following is not a key assumption underlining the classic economic order quantity (EOQ) model?

Back 30

Demand is assumed to be stochastic

Front 31

Inventory position is computed using all the following except

Back 31

Lead time demand

Front 32

Which one of the following statements concerning the economic order quantity (EOQ) model is not true when the unit holding cost increases?

Back 32

total ordering cost will increase

Front 33

Inventory that acts as a buffer between workstations in flow shops or departments in job shops is called ____ inventory.

Back 33

Work-in-process

Front 34

For the single-period inventory model, solving for the optimal order quantity involves using

Back 34

marginal economic analysis

Front 35

In ABC inventory analysis, which of the following is true for "C" items?

Back 35

"C" items make up a lower percentage of total inventory value ($) than either "A" or "B" items.

Front 36

Using ABC analysis, continuous monitoring and accurate record keeping relates best to ____ items

Back 36

a

Front 37

Because of demanding customers, organizations must always maintain a 100% service level

Back 37

False

Front 38

Additional inventory kept over and above the average amount required to meet demand is called ____ inventory.

Back 38

Safety stock

Front 39

Average inventory in the EOQ model is defined as

Back 39

One-half the order quantity

Front 40

Dependent demand, unlike independent demand, needs to be forecasted.

Back 40

False

Front 41

A(n) ____ produces goods in advance of customer demand using a forecast of sales and moves them to points of sale where they are stored as finished goods inventory.

Back 41

Push system

Front 42

A contract manufacturer can offer significant competitive advantages. Which one of the following is notan advantage of using a contract manufacturer?

Back 42

Standardized design

Front 43

ISO 9000:2000 principles consist of all of the following except

Back 43

Zero defects

Front 44

The center-of-gravity method takes all the following into account except

Back 44

Service objectives

Front 45

All of the following relate to Six Sigma except

Back 45

Use of PDSA problem solving approach

Front 46

A(n) ____ seeks to balance capacity and demand, might use only a few large distribution centers, and minimize costs of routing products from factories to retail stores and customers.

Back 46

Efficient supply chain

Front 47

Which one of the following statements is false?

Back 47

At Dell, Inc. customer financing of purchases is a post-production service in their value chain.

Front 48

The Supply Chain Operations Reference (SCOR) Model function that entails all order management activities from processing customer orders to routing shipments, managing goods at distribution centers and invoicing the customer is called ____.

Back 48

Deliver

Front 49

Which of the following is not one of W. Edwards Deming's 14 points

Back 49

The only performance standard is Zero Defects

Front 50

Which of the following is true regarding order amplification?

Back 50

The fluctuation of orders is larger than the fluctuation in sales.

Front 51

Machine down time and downgrading costs are examples of which type of quality cost

Back 51

Internal-failure

Front 52

In the SERVQUAL instrument for measuring service quality, the concept of assurance is associated with

Back 52

The ability to convey trust and confidence

Front 53

Cause-and-effect diagrams would help most in which phase of the DMAIC problem-solving approach

Back 53

Analyze

Front 54

Which of the following is not directly related to W. Edwards Deming

Back 54

Quality is free

Front 55

A tool to help focus on the most significant problems is

Back 55

Pareto analysis

Front 56

The weights typically used in the center-of-gravity method are

Back 56

Volumes of goods

Front 57

____ is the process of delaying product customization until the product is closer to the customer at the end of a supply chain.

Back 57

Postponement

Front 58

The metric "perfect order fulfillment" is often used to measure ____

Back 58

Delivery reliability

Front 59

Which of the following is not a part of Philip Crosby's philosophy of quality?

Back 59

The only performance standard is Six Sigma

Front 60

Where in its supply chain does Dell, Inc. begin to use a pull system?

Back 60

supplier

Front 61

The average number of entities completed per unit time⎯the output rate⎯from a process is called ____.

Back 61

Throughput

Front 62

A legal defense preparation is an example of a project.

Back 62

true

Front 63

The terms, "general purpose equipment," "flexible and capable of customizing work" and "wide variety of goods or services" best relate to

Back 63

Job shops

Front 64

A custom good or service is produced in anticipation of demand.

Back 64

False

Front 65

The service-positioning matrix focuses on the service encounter level rather than the overall design of the service system.

Back 65

true

Front 66

Little's Law

Back 66

Evaluates average process performance

Front 67

Which one of the following major activities is not one of the six major activities to design a goods-producing or service-providing process?

Back 67

Use the product life cycle for each good or service to create a future state process map.

Front 68

____ offer customers broad freedom to select the pathways that are best suited for their immediate needs and wants from many possible pathways through the service delivery system.

Back 68

Customer-routed pathways

Front 69

Dell computers and Subway sandwiches are examples of ____ goods.

Back 69

Option

Front 70

The Product-Process Matrix works well for both goods and services.

Back 70

false

Front 71

Job shop processes use flexible, general purpose equipment that is capable of customizing work for individual customers.

Back 71

true

Front 72

Which of the following is not a major activity in designing a goods-producing or service-providing process?

Back 72

Utilize reengineering

Front 73

Which of the following is not a common process design improvement strategy

Back 73

Decreasing agility

Front 74

A(n) ____ is a group of ____ needed to create and deliver an intermediate or final output

Back 74

Activity; tasks

Front 75

Configurations of standard parts, subassemblies, or services that can be selected by customers from a limited set are called "make to order" goods and services.

Back 75

false

Front 76

A group of tasks needed to create and deliver an intermediate or final output is called a process.

Back 76

false

Front 77

Which is the correct order of hierarchy?

Back 77

Value chain, process, activity, task

Front 78

A manufacturing firm that produces a standardized product, not made of discrete parts, with little-to-no customization, with high demand, is most likely to use this type of process.

Back 78

continuous flow

Front 79

Ships, weddings and estate planning are examples of ____ goods and services.

Back 79

Make-to-order

Front 80

Which of the following is least related to Value Stream Mapping?

Back 80

Reengineering

Front 81

In general, the designs of both goods and services follow a similar path. The critical differences lie in the detailed product and process design phases.

Back 81

true

Front 82

The design of a service cannot be done independently from the process by which the service is delivered.

Back 82

true

Front 83

Estate planning is an example of a low-contact system.

Back 83

false

Front 84

The final step in using the House of Quality involves identifying those technical features that meet any of the following criteria except

Back 84

have the highest quality

Front 85

The fundamental planning tool used to implement Quality Function Deployment is the

Back 85

House of Quality

Front 86

The text presents an integrative case study of LensCrafters. Which statement is correct?

Back 86

Each store has a visible low contact area.

Front 87

A(n) ____ is a promise to reward and compensate a customer if a service upset occurs

Back 87

service guarantee

Front 88

The design of a customer benefit package (CBP) focuses on the operational choices that the firm must make in order to provide the CBP.

Back 88

false

Front 89

Product simplicity encourages the use of standard parts and components.

Back 89

true

Front 90

Customer contact, for the purpose of classifying a system as being high-contact or low-contact, is measured by

Back 90

the percentage of time the customer must be in the system relative to the total time it takes to provide the service

Front 91

Which of the following is not a principal dimension of the servicescape?

Back 91

Process and job design

Front 92

Service guarantees provide a reward or compensation as a response to a service upset and are offered to customers after a service upset has occurred.

Back 92

false

Front 93

Which of the following is not a principal element in service encounter design?

Back 93

Technology and information support systems

Front 94

Which of the following is not one of the six customer attributes that impact the design and configuration of a customer benefit package?

Back 94

Reliability

Front 95

Ensuring that hotel staff at the front desk address a guest by name is an example of a servicescape requirement.

Back 95

false

Front 96

Prior to designing and configuring a customer benefit package, a firm should understand and develop its ____.

Back 96

strategic mission and competitive priorities

Front 97

The House of Quality shows the interrelationships between any pair of technical features

Back 97

true

Front 98

In design specification terminology, the target dimension is called

Back 98

nominal

Front 99

The design of a manufactured good focuses primarily on its physical characteristics

Back 99

true

Front 100

A service encounter design focuses on the interaction, directly and indirectly, between the service provider(s) and the customer.

Back 100

true