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38 Cards in this Set

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Total Quality Management (TQM)

AN integrated effort designed to improve quality performance at every level of the organization

Statistical Process Control Charts


in/out control

out of control- the situation in which a plot of data falls outside preset control limits


A control chart shows whether a sample of data falls within the common or normal range of variance

Concurrent design

Approach that brings together multifunction teams in the early phase of product design in order to simultaneously design the product and the process

Forecast Error

Difference between forecast and actual value for a given period.

Level aggregate plan vs


Chase Plan

A level aggregate plan maintains a constant workforce and produces the same amount of product in each time period of the plan. Inventory and back orders are used to absorb demand fluctuations.


Chase plan produces exactly what is needed to satisfy demand during each period.

Bull whip effect

Causes erratic replenishment orders placed on different levels in the supply chain that have no apparent link to final product demand. results in customer service, excessive inventory investment

interior facility design

Safety Stock

carried as a cushion to protect against the possible demand variation.


Order- cycle service level is probability that demand during lead time will not exceed on hand inventory.

Just in time

Getting the quantity of goods at the right place at the right time.


Simplicity- the simpler the better it is


continuous improvement- a philosophy of never ending improvement


Visibility- problems must be visible to be identified and solved


Flexibility- quickly adapting to changing needs of customers

cross docking

eliminates the storage and order-picking functions of a distribution warehouse. transfer of goods from one truck to another

ABC method/inventory system

-method for determining level of control and frequency of review of inventory items

- continuous review system keeps track of inventory 24/7


- periodic review system- reviews of the on hand quantity to determine size of replenishment order


- lead time

Chapter 16- identify critical path

Network planning technique, with deterministic times used to determine a projects planned completion date and identify the projects critical path. its to get projects done faster and more consistenly

How do you make a capacity decision

-identify capacity requirements


-develop capacity alternatives


-evaluate capacity alternatives

Capacity Planning

The process of establishing the output rate that can be achieved by a facility

Characteristic of best operating level

the volume of output that results in the lowest average unit cost

Achieve best operating level decide economy of scale/diseconomy

A condition in which the average cost of a unit produced is reduced as the amount of output is increased

Diseconomy- a condition in which the cost of each additional unit made increases


Location decision/service company


pros/cons going global


location/globalizatio

d

3 general layouts

Hybrid


product


process



Interior facility layout



d

matrix- high/low

d

inventory turns/inventory on hand-calculate

d

formula for reorder point

d

Economic order quantity



d

total cost of inventory/product cost



d

Layout types

d

interior layouts

d

Bottlenecks

d

efficiency/balance delay calculation

d

Different types of inventory

d

Calculate inventory turns

d

aggregate plan/materials resource plan

d

capacity planning--> increasing capacity

d

surplus vs backorder

d

mps/mrp


reorder for replenishment

d

define finite/forward/backward/infinite

d

project management


hows it defined/phases

d

pert/critical path


project management

d

problemistic/deterministic approaches

d