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70 Cards in this Set
- Front
- Back
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Which of the following is used for automatically opening records by an administrator when they meet a data trigger?
a. Manual Sharing b. Criteria based sharing c. OWD d. None of the above |
OWD
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Which of the following events are allowed while writing a trigger on feed item and feed comment object?
a. Insert, Update b. Insert, Delete c Insert, Undelete d. Insert, Update, Delete |
Insert, Delete
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Which of the following settings directly affects date fields to display as MM/DD/YYYY?
a. Locale b. Time Zone c. Language d. Default Currency |
a. Locale
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Where do you go to create a list view so that you can see it on the console, under accounts Object?
a. Create a list view on Console b. Create a list view on Accounts c. Create a list view on Contacts d. Create a field on the Console |
Unsure
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What is conditional highlighting for reports? Choose Four.
a. You can set conditions that wen met will report the calculated fields b. Set thresholds for report analysis c. None of the above d. Used for summary and matrix reports e . Limited to three summaries per report f. Is applied only to summary rows |
b. Set thresholds for reports analysis
d. Used for summary and matrix reports e. Limited to three summaries per report f. Is applied only for summary rows |
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What is true about a role? Choose two
a. controls the level of visibility that users have to an org. data b. Role is required while creating record types c. A user must be associated to one role d. a user may be associated to one role |
a. controls the level of visibility that users have to an org.data
d. a user may be associated to one role |
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Which of the following are standard Salesforce applications? Choose two
a. Ideas b. Campaigns c. Administration d. Call Center e. Sales Center |
a. Ideas
d. Call Center |
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Which steps are not part of creating custom application? Choose two.
a. Selecting tabs b. Adding a logo c. Selecting profiles d. Creating a custom object |
a. Selecting Tabs
d. Creating a custom object |
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Which statement is true regarding look up filters? Choose two.
a. Lookup filters are available in the Partner and Customer Portals b. Look filters can restrict lookup dialog results based on fields on the source object c. The special dates values "Today" and "This Month" are valid criteria options d. Lookup filters are case sensitive |
a. Lookup filters are available in the Partner and Customer Portals
d. Lookup filters are case sensitive |
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Which statement is true regarding high volume portal users? Choose two
a. Are not assigned to roles in the role hierarchy b. Are allotted extra data storage usage c. Can view documents from Content workspaces d. Cannot own an Account record |
a. Are not assigned to roles in the role hierarchy
d. Cannot own an Account record |
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Which function can be performed using enhanced profile management? Choose two
a. Merge profiles b. Make mass permission modifications across multiple profiles c. Make mass profile changes d. Edit profile permissions directly in a list view |
b. Make mass permission modifications across multiple profiles
d. Edit profile permissions directly in a list view |
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Which action type is represented by an icon in the process visualizer? Choose two
a. Request rejection details b. View recall details c. Start a new task d. Sent email alert |
c. Start a new task
d. Sent email alert |
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Which is a capability of campaign? Choose two
a. Add campaign members to other related campaigns using an Apex trigger b. Convert leads to contacts from the campaign record c. Update the campaign member status of a lead using the manage campaign members feature d. Track the number of business accounts related to a campaign |
a. Add campaign members to other related campaigns using an Apex trigger
c. Update the campaign member status of a lead using the manage campaign members feature |
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Which is a feature of combination charts? Choose two
a. Display more than one summary value in chart b. add a third axis range to the chart c. Display data from multiple reports in a chart d. Add a second axis range to a chart |
a. Display more than one summary value in chart
d. Add a second axis range to a chart |
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What can an agent do when resolving a case? Choose two
a. Email articles to a customer b. Create an article upon closing a case c. Assign data categories to a case d. Attache only one article to a case |
a. Email articles to a customer
b. Create an article upon closing a case |
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How can an administrator customize campaign members? Choose two
a. Display lead or contact data directly on a campaign member record b. Create an approval process for new campaign members c. Customize the campaign history related list to include campaign member custom fields d. Display key campaign member data on an opportunity record |
a. Display lead or contact data directly on a campaign member record
d. Display key campaign member data on an opportunity record |
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How do Local settings affect your exported CSV file?
a. It Doesn't affect anything b. It determines the encoding c. It determines the delimiter d. It determines the encryption |
c. It determines the delimiter
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How many profiles can load in a single list view with Enhanced Profile Management enabled?
a. 300 b. 500 c. 200 d. 1000 |
c. 200
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System Administrators have this permission by default.
a. Report Wizard b. Report Builder c. Both a and b d. None of the above |
b. Report Builder
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What should a system administrator use to disable access to a custom application for a group of users?
a. Profiles b. Sharing rules c. Web tabs d. Page layouts |
a. Profiles
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What should a system administrator consider before importing a set of records into Salesforce?
a. The import file should include a record owner for each record. b. Currency field values will default to the personal currency of the record owner. c. Data should be de-duplicated in the import file prior to import. d. Validation rules are not triggered when importing data using the import wizard. |
a. The import file should include a record owner for each record.
c. Data should be de-duplicated in the import file prior to import |
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2. Universal Containers needs to track the manufacturer and model for specific car companies. How can the system administrator ensure that the manufacturer selected influences the values available for the model?
A. Create the manufacturer field as a dependent picklist and the model as a controlling picklist. B. Create a lookup field from the manufacturer object to the model object. C. Create the manufacturer field as a controlling picklist and the model as a dependent picklist. D. Create a multi-select picklist field that includes both manufacturers and models. |
C. Create the manufacturer field as a controlling picklist and the model as a dependent picklist.
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Sales representatives at Universal Containers need assistance from product managers when selling certain products. Product managers do not have access to opportunities, but need to gain access when they are assisting with a specific deal. How can a system administrator accomplish this?
A. Notify the product manager using opportunity update reminders. B. Enable opportunity teams and allow users to add the product manager. C. Use similar opportunities to show opportunities related to the product manager. D. Enable account teams and allow users to add the product manager. |
B. Enable opportunity teams and allow users to add the product manager.
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4. What should a system administrator consider before importing a set of records into Salesforce? (There are two correct answers.)
A. The import file should include a record owner for each record. B. Currency field values will default to the personal currency of the record owner. C. Data should be de-duplicated in the import file prior to import. D. Validation rules are not triggered when importing data using the import wizard. |
A. The import file should include a record owner for each record.
C. Data should be de-duplicated in the import file prior to import. |
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Which statement about custom summary formulas in reports is true? (There are two correct answers.)
A. Reports can be grouped by a custom summary formula result. B. Custom summary formulas can reference a formula field within a report. C. Custom summary formulas can reference another custom summary formula. D. Custom summary formulas can be used in a report built from a custom report type. |
B. Custom summary formulas can reference a formula field within a report.
D. Custom summary formulas can be used in a report built from a custom report type. |
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What statement is/are true for Account teams (Check all that apply)
A. Account teams share roles with the sales teams on opportunities. If you remove an account team role, that role will no longer be listed as an opportunity sales team role B. Disabling account teams removes all account teams from all accounts but does not removes the page layout C. Account Team related list from all page layouts Depending on your sharing model, you can specify the level of access each account team member will have to the account and any opportunities associated with that account. So, you can give some team members read-only access and others read/write access D. Account teams are not available in professional edition |
A. Account teams share roles with the sales teams on opportunities. If you remove an account team role
C. Account Team related list from all page layouts Depending on your sharing model, you can specify the level of access each account D. Account teams are not available in professional edition |
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Workflow Rules Consist of the following components
A. Workflow Task B. Workflow Outbound Message C. Workflow Field Updates D. Workflow Actions E. Workflow Email Alert |
A. Workflow Task
B. Workflow Outbound Message C. Workflow Field Updates D. Workflow Actions E. Workflow Email Alert |
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Which of the following statements is/are true for sharing rules? (Check all that apply)
Which of the following statements is/are true for sharing rules? (Check all that apply) A. Sharing rules should be used when a user or group of users needs access to records not granted them by either role hierarchy or organization wide defaults B. Sharing rules apply only to new records owned by specified role or group member C. When you transfer records from user to another, the sharing rules are removed during the transfer. D. You cannot change the specified groups or roles for sharing rules. or organization wide defaults B. Sharing rules apply only to new records owned by specified role or group member C. When you transfer records from user to another, the sharing rules are removed during the transfer. D. You cannot change the specified groups or roles for sharing rules. |
A. Sharing rules should be used when a user or group of users needs access to records not granted them by either role hierarchy
D. You cannot change the specified groups or roles for sharing rules. |
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Which of the following are setting options for the User Interface? Choose 4
0. Enable Collapsible Sections 1. Show Quick Create 2. Show customer Sidebar Components on All Pages 3. Transfer all Open Opportunities 4. Enable Drag-and-drop scheduling on List Views |
0. Enable Collapsible Sections
1. Show Quick Create 2. Show customer Sidebar Components on All Pages 4. Enable Drag-and-drop scheduling on List Views |
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Which are Activity Attachment Enhancements in Spring 11? Choose 3
1. For existing organizations, the Attachments related list is now automatically added to task and event records. 2. Attachments are now searchable for tasks and events. 3. Unlike before, HTML attachments is always available and can no longer be disallowed. 4. For new organizations, the Attachments related list is now automatically added to task and event records. 5. Existing organizations need to manually add the related list to the activity page layout. |
1. For new organizations, the Attachments related list is now automatically added to task and event records. 5. Existing organizations need to manually add the related list to the activity page layout.
3. Attachments are now searchable for tasks and events. |
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Account Teams might be utilized for what? Choose two
0. Sharing 1. Reporting 2. Private Sharing Model 3. Activities |
0. Sharing
1. Reporting |
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Which of the following chart types does not support Combination Chart? Choose two
Line Horizontal Bar Vertical Bar Funnel Chart Donut Line Cumulative |
Donut, Funnel chart
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Custom Summary Formulas can run calculations on report calculations.
True /False |
False
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Custom formula fields are: Choose two
Read only on record detail pages Not visible on edit pages Are supported on std and custom objects Do not update last modified field Can reference custom/std / other formula fields Cannot reference themselves Cannot be deleted if they are referred in formulas Not searchable via sidebar / advanced search Not included in data export Not available for lead conversion Not available in Offline edition / connect for outlook |
Are automatically calculated
Cross object formula up to 5 levels |
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Which is true about a Chatter Plus user?
A.Contents, Ideas, Answers, Accounts, Contacts, Chatter, Groups, People, Profiles tab and up to ten Custom Objects only B.Contents, Ideas, Answers, Accounts, Contacts, Chatter, Groups, People, Profiles tab and up to 20 Custom Objects C.Accounts, Contacts and up to 10 Custom objects only. D.It can access all that a Chatter Free user can, accounts and contacts and it can also access up to 10 custom objects only. E.It can access all that a Chatter Free user can and it can also access up to 10 custom objects but not standard object |
A.Contents, Ideas, Answers, Accounts, Contacts, Chatter, Groups, People, Profiles tab and up to ten Custom Objects only
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Which types of files can be accessed from the Files tab? Choose 3
0. Files attached to a Chatter group post 1. Files in Content Workspaces 2. Files attached to a Chatter profile post 3. Files uploaded to the Documents tab 4. Files uploaded to the Solutions tab |
0. Files attached to a Chatter group post
1. Files in Content Workspaces 2. Files attached to a Chatter profile post |
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Which function is available in the report builder interface, prior to running the report? Choose two
0. Save 1. Printable view 2. Schedule future runs 3. Show/hide details 4. Export details |
0. Save
3. Show/hide details |
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What does a profile control? Choose two
A. Tasks that users can perform on records they access B. Relationship between two objects C. View of records that users access D. Fields available for view in related lists |
A. Tasks that users can perform on records they access
C. View of records that users access |
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What are the three core building blocks of Security and Access in Salesforce?
0. Profile Restriction 1. Organization-wide Defaults 2. Profiles 3. Role Hierarchy 4. Sharing 5. Chatter Groups |
1. Organization-wide Defaults
3. Role Hierarchy 4. Sharing |
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Which objects can be stored in a folder?
0. Emails 1. Documents 2. Dashboards 3. Reports |
1. Documents
2. Dashboards 3. Reports |
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Which Salesforce editions support Sandbox? Choose 2
0. Unlimited 1. Professional 2. Contact Manager 3. Group 4. Developer 5. Enterprise |
0. Unlimited
5. Enterprise |
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What happens when you delete an object that is related to a junction object by a lookup relationship?
a. The junction object is deleted b. The related field in the junction object is deleted c. The master records are deleted d. The intersection object is deleted |
b. The related field in the junction object is deleted
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Which of the following statements about a user record are true? Choose 3
0. Each has its own unique username. 1. Each has its own username which is not necessarily unique. 2. Both active and inactive users use license. 3. Each user must be associated with a profile. 4. Some users are not associated with any Role. |
0. Each has its own unique username.
3. Each user must be associated with a profile. 4. Some users are not associated with any Role. |
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Which of the following needs to be specified in order to schedule a report?
0. The Running User 1. Start Date 2. Email Report 3. Preferred Start Time |
Which of the following needs to be specified in order to schedule a report?
0. The Running User 1. Start Date 2. Email Report 3. Preferred Start Time |
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What is conditional highlighting for reports
A. You can set conditions that when met will report the calculated fields B. Set thresholds for report analysis D. None of the above |
B. Set thresholds for report analysis
Used for summary and matrix reports Limited to three summaries per report Is applied only to summary rows |
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Which statements are true for the integrated campaign builder? Choose 4
A. Cannot filter views by more than one campaign at a time B. The maximum number of Leads/Contacts that can be added from a report at one time is 50,000 C. The maximum number of Leads/Contacts that can be added from the wizard at one time is 250 D. Can add converted leads to a campaign E. Integrated Campaign Builder views are not exposed through the Force.com API |
A. Cannot filter views by more than one campaign at a time
B. The maximum number of Leads/Contacts that can be added from a report at one time is 50,000 C. The maximum number of Leads/Contacts that can be added from the wizard at one time is 250 E. Integrated Campaign Builder views are not exposed through the Force.com API |
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Standard Fiscal Years are for companies that break down their fiscal years,quarters and weeks in to fiscal periods.
True False |
Ans : True
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What statement is true regarding a custom field formula
A. Not reference standard, custom, or other objects B. Can contain formulas up to 4000 character C. 4000 character is the limit on the compiled size of the formula D. Formula can reference themselves |
C. 4000 character is the limit on the compiled size of the formula
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Users can be restricted to view a particular field in views, searches and reports by hiding the field at
A. Page Layout B. Field Level Security C. User Profile D. None of the Above |
B. Field Level Security
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What are different Types of Sharing Rules? (Choose 4)
A. Case Sharing Rules B. Lead Sharing Rules C. Solution Sharing Rules D. Campaign Sharing Rules E. Custom Object Sharing Rules |
A. Case Sharing Rules
B. Lead Sharing Rules D. Campaign Sharing Rules E. Custom Object Sharing Rules |
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Adding a user to the sales team group will give access to opportunity records that was previously a restricted account.
A. True B. False |
B. False
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Multiple Approvers have received your request for approving a discount that was invoked by the approval process? Approver A rejects your request. Approver B accepts your request after Approver A rejects it. Is your request approved or denied. (Assume you need only one person to approve out of all the approvers)
A. Approved B. Denied C. Approval process is revoked D. Approval changes to pending stage due to conflict within approvers |
B. Denied
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Which of the following cannot be done by a user to records owned by others when the organization wide default is set to Read / Write to an object: Choose 2
A.Add related records B.Search Records C.Delete records D.Change ownership E.Report on records F.Edit details on records |
C.Delete records
D.Change ownership |
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Match the WF steps to setup the requirement
Task : set up Email Alert : Templates Field Update : Field Rule : criteria |
See other side
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Org wide default is set to private. Kathy is assigned US Sales Director role with access rights to view opportunities
owned by other users associated to her accounts. Jennifer is assigned EMEA Rep Role and Phil to US rep role. Which business oppurtunities can Kathy VIEW and EDIT? A. KAthy can edit and view her own oppurtunities B. Kathy can EDIT and VIEW her jennifers oppurtunities C. Kathy can edit and view Phils oppurtunities D. Kathy can view but cannot EDIT phils oppurtunities E. Kathy can View but cannot edit Jennifers oppurtunities |
A. Kathy can edit and view her own opportunities
C. Kathy can edit and view Phils opportunities E. Kathy can View but cannot edit Jennifers opportunities |
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The org wide default is set to private. Phil smith the owner of ABC account is a US Sales Rep reporting to the US Sales Director.
The users in the US sales rep role can edit ALL opportunities associated with the accounts they own. Tim an EMEA sales rep owns an oppurtunity associated with the ABC account.Identify the correct role access. A. Phil can view but cannot edit Tims ABC opportunity B. TIM cannot VIEW / EDIT phils account C. Phil can EDIT and VIEW Tims ABC opportunity D. Tim can VIEW and EDIT Phils account E. Tim can VIEW but cannot EDIT Phils account. |
C. Phil can EDIT and VIEW Tims ABC opportunity
D. Tim can VIEW and EDIT Phils account |
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Limitation for an organization related to triggers?
SF limits the number of time triggers an organization can execute per hour. The limits are as follows: Dev Enterprise Unlimited |
Developer Edition : 50
Enterprise Edition : 500 Unlimited Edition : 1000 |
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Which of the following statements are true about trusted ranges? Choose two
A. They enable end users to activate additional IP addresses for accessing salesforce. B. They are used to identify regular SF users C. They include IP addresses that are used in conjunction with a browser cookie D. They approve login requests from unknown browsers and IP addresses. |
B. They are used to identify regular SF users
C. They include IP addresses that are used in conjuction with a browser cookie |
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Which step is required when configuring the new Salesforce for outlook?
A. Select sync direction and conflict behavior B. Select the appropriate config template C. Assign users and profiles to a configuration D. Enable the chatter feed sync with Outlook |
A. Select sync direction and conflict behavior
C. Assign users and profiles to a configuration |
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What can users do when Chatter feed tracking is enable for dashboards?
Choose 2 answers. A. Follow files and links for a dashboard. B. Follow posts and comments for a dashboard. C. Follow posts and comments for the dashboard source reports. D. Auto-follow dashboards created by the user. |
B. Follow posts and comments for a dashboard.
C. Follow posts and comments for the dashboard source reports. |
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Where does Chatter Feed display? Choose 4
A. On Chatter profiles. B. On record detail pages. C. On the Home tab and Chatter tab. D. On List Views. E. On Chatter groups F. Under related lists. |
A. On Chatter profiles.
B. On record detail pages. C. On the Home tab and Chatter tab. E. On Chatter groups |
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Which are true about Email to Salesforce Enhancements after Spring 11 release? Choose three
A. You can now choose whether you'd like all emails to be sent to My Unresolved Items so you can manually assign them to related records or whether you'd like us to first try to automatically assign them. B. Is now available in all editions except contact manager and group. C. You can now choose whether you'd like emails we couldn't automatically assign to be sent to My Unresolved Items. D. These enhancements will automatically apply without the need for setup. |
A. All profiles get access to the report builder by default.
C. Group and Professional Edition organizations can use report builder. D. You get scatter charts, a new chart type for reports. |
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What is the maximum number of actions you can have per Workflow Rule?
10 20 30 40 70 80 |
80
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A sales manager would like to view a dashboard from the perspective of different users and switch between users without editing the dashboard. How would an administrator enable this? Choose two
A. Grant the sales manager the "Drag-and-Drop Dashboard Builder" permission. B. Create the dashboard as dynamic dashboard. C. Grant the sale manager the "Manage Dynamic Dashboards" permission. D. Grant the sales manager the "View My Teams Dashboards" permission. |
B. Create the dashboard as dynamic dashboard.
D. Grant the sales manager the "View My Teams Dashboards" permission. |
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How many Custom Summary Formulas can you have per report?
1 2 3 4 5 6 |
5
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Mass Mail Contacts option doesn't appear under the Tools section in the Contacts tab, what could have caused this? Choose two
A. The user Role is insufficient to view this tool B. Email is unchecked for that profile in FLS C. This is a bug and must be escalated D. Mass mail is not enabled for the profile. E. Mass mail is not checked in FLS |
B. Email is unchecked for that profile in FLS
D. Mass mail is not enabled for the profile. |
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Name the benefits of the cloud computing model
A. Multi-tenant B. Scales with your business C. Modest operating expense D. No capital expense E. Elastic F. Pay-as-you-go |
Ans : A to F
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Chatter Desktop is available with performance optimizations and enhancements that let you: Choose 4
A. Click files to preview them B. Subscribe to a user C. Select the To: Me tab to see posts directed to you D. Click groups and users to view their feeds E. Post to a group or user\'s feed F. Subscribe to a user feed post |
A. Click files to preview them
C. Select the To: Me tab to see posts directed to you D. Click groups and users to view their feeds E. Post to a group or user\'s feed |
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Which are true about Trialforce Email Branding?
A.It is available only in Unlimited, Enterprise and Developer Editions B.It allows you to modify system-generated emails so that they appear to come from your company rather than from Salesforce.com. C. Trialforce Email Branding is automatically enabled for existing partners with Trialforce and when a new partner request Trialforce. D.Trialforce Email Branding only applies to users who sign up for your application through Trialforce. |
B.It allows you to modify system-generated emails so that they appear to come from your company rather than from Salesforce.com.
D.Trialforce Email Branding only applies to users who sign up for your application through Trialforce. |
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A user successfully login’s at 3:00 PM, What happens at 3:31 PM, if the Login hours for the user’s Profile are set from 7:30 AM to 3:30 PM?
A) User is automatically Logged Out B) User keeps working continuously without any issues C) User is asked in a Popup window if he would like to extend his session D) User is logged out once he tries to do any DML (Data Manipulation) Operation i.e. Save, Edit etc. |
Ans : D) User is logged out once he tries to do any DML (Data Manipulation) Operation i.e. Save, Edit etc.
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