Salesforce Trailhead Questions (Adm 201)

Front 1

When identifying processes to bring into Salesforce, look for:Manual processes with numerous stepsEmail-driven processesTeams using spreadsheets to run the businessDocuments shared on local directoriesAll of the above

Back 1

All of the above

Front 2

When identifying processes to bring into Salesforce, look for:Manual processes with numerous stepsEmail-driven processesTeams using spreadsheets to run the businessDocuments shared on local directoriesAll of the above

Back 2

All of the above

Front 3

Our trusted, multitenant cloud means you get:The benefits of the same code base, for all customersUpgrades 3x a yearNo software to install to access salesforceAll of the above

Back 3

All of the above

Front 4

The Salesforce API is:Like a contract between two pieces of software, allowing them to connect and exchange informationNot available for certain technologies such as wearablesThe exact same thing as an API nameOnly for programmers use

Back 4

Like a contract between two pieces of software, allowing them to connect and exchange information

Front 5

Metadata refers to:Everything in your salesforce org, including your customer and user dataA representation of your standard functionality, without customizationsData about dataConfiguration-based modifications only

Back 5

Data about data

Front 6

The Company Information page is where you can find:Your org IDLicenses available and in useInformation on important limits such as data and file usageAll of the above

Back 6

All of the above

Front 7

What is an easy way to create an app with just a few clicks?Setup > Force.com Home > Getting Started > Add AppSetup > Manage Apps > App MenuSetup > Google Apps > SettingsHome > Custom Links > AppExchange Directory

Back 7

Setup > Force.com Home > Getting Started > Add App

Front 8

What is the easiest way to find what you’re looking for in the Setup menu?Type the first few letters of what you’re looking for in the Search All Setup boxClick headings and subheadings and until you find what you’re looking forMemorize what’s in each categoryClick one of the main categories in the Setup menu, then look at the page of the right

Back 8

Type the first few letters of what you’re looking for in the Search All Setup box

Front 9

When you’re getting started with AppExchange, a best practice is to:Install apps of interest right awayRequest the top 3 apps from each departmentDevelop a plan, including budget, timing, and key department use cases.Install app directly into production

Back 9

Develop a plan, including budget, timing, and key department use cases.

Front 10

Collections on the AppExchange include:Salesforce1 MobileGetting StartedCustomer PicksGamificationAll of the above

Back 10

All of the above

Front 11

To access an app you’ve installed go to:Setup > Create > AppsSetup > Build > Installed PackagesSetup > Build > Create > PackagesSetup > Administer > Manage Apps

Back 11

Setup > Build > Installed Packages

Front 12

All of the following are advantages of Force.com objects except:All object attributes are described with metadata, making it easy to create and modify records programmatically or through a visual interface Every object in a Salesforce.com organization is automatically linked with all other objects in the organizationObjects can have relationship fields that define how records in an object relate to records in another objectObjects have built-in support for access management, validation, formulas, and history tracking

Back 12

Every object in a Salesforce.com organization is automatically linked with all other objects in the organization

Front 13

What’s the difference between standard and custom objects:Standard objects are limited to a standard set of fields; custom objects are made up of custom fieldsStandard objects include standard layouts; custom objects allow you to change their layoutsStandard objects are included with Salesforce by default, custom objects allow you to change their layout

Back 13

Standard objects are included with Salesforce by default, custom objects allow you to change their layout

Front 14

Objects can have all of the following types of custom fields, except: Custom addressPicklistCheckboxDate/Time

Back 14

Custom address

Front 15

Which of these types of relationship fields can you define in Force.com?Relational and Parent-ChildLink and Parent-ChildLookup and Master-DetailRelational and Master-Detail

Back 15

Lookup and Master-Detail

Front 16

All of the following are advantages of the Schema Builder except:All object and field relationship details are available on one screenYou can view fields and relationships for custom, but not standard objectsSchema Builder shows details like field values, required fields, and how objects are relatedIt’s easy to build objects and fields directly from the Schema Builder, allowing you to visualize and change relationships with ease

Back 16

You can view fields and relationships for custom, but not standard objects

Front 17

To create a custom object from the Schema Builder:From the Objects tab, select New > ObjectFrom the Elements tab, select New > ObjectRight-click in the canvas and select ‘New Object’

Back 17

From the Elements tab, select New > Object

Front 18

To create a custom field from the Schema Builder:From the Objects tab, select New > FieldIn the canvas, right-click an object and select New FieldFrom the Elements tab,drag a field type onto the canvas

Back 18

From the Elements tab,drag a field type onto the canvas

Front 19

You can export data from Salesforce using any of the following methods except:Use the Data Manager tool to manually request an export of all the data in your organizationUse the Data Export Wizard within Salesforce to export data manually or automaticallyUse the Data Loader client application

Back 19

Use the Data Manager tool to manually request an export of all the data in your organization

Front 20

When using the Data Export Wizard to manually export data, you can only export if:Your data doesn’t include attachments, images, or documentsYou've installed a client application to export the data You’ve installed a client application to export the data Enough time has passed since your last export

Back 20

Enough time has passed since your last export

Front 21

When scheduling automatic data exporting with the Data Export Wizard, you must specify all of the following except: Start and end dates Time of daynumber of attachmentsFrequency, if your organization support monthly exports

Back 21

number of attachments

Front 22

Users can get Salesforce1 in all of the following ways except: As a mobile browser app that runs in supported browsersAs a downloadable app from Google PlayAs a downloadable app from salesforce.comAs a downloadable app from the Apple App Store

Back 22

As a downloadable app from salesforce.com

Front 23

The Salesforce1 user interface includes all of these key elements except:FeedAction BarNavigation MenuWidgets pageRecord view

Back 23

Widgets page

Front 24

The Salesforce1 navigation menu can contain all of the following except:TasksEventsTodayActivate User

Back 24

Activate User

Front 25

When the Smart Search Items menu item is added to the navigation menu, what can users do:Enter special search termsAccess all supported objects that they have permission to use, as well as recently searched objects in the Recent sectionCustomize the objects that appear in the navigation menu

Back 25

Access all supported objects that they have permission to use, as well as recently searched objects in the Recent section

Front 26

How do you customize the Salesforce1 navigation menu for your mobile users?For each object, specify the menu layout in the page layout editorSpecify the menu layout in user profilesOn the Mobile Navigation page, add items from the Available list or remove items from the Selected List

Back 26

On the Mobile Navigation page, add items from the Available list or remove items from the Selected List

Front 27

What are some best practices to promote a successful Chatter rollout and ongoing success?Use cases that describe the business needsExecutive sponsorshipVideos and user guidelinesPre-launch communication planAll of the above

Back 27

All of the above

Front 28

What is NOT a step you should take to prepare for a profile-based rollout of Chatter?Contact Salesforce to have the feature enabledCreate a Chatter sharing ruleReview all profiles and permission setsDetermine which users need access

Back 28

Create a Chatter sharing rule

Front 29

When is the best time to turn on Chatter?First thing Monday morning, to get people's attentionOn the last sales day of the month, when it’s most neededAfter hours, to minimize disruptionDuring the holidays, when no one is around

Back 29

After hours, to minimize disruption

Front 30

When is the best time to turn on Chatter?First thing Monday morning, to get people's attentionOn the last sales day of the month, when it’s most neededAfter hours, to minimize disruptionDuring the holidays, when no one is around

Back 30

After hours, to minimize disruption

Front 31

It’s a good idea to meet with key business stakeholders to plan your Chatter rollout because:They can help you identify high priority use cases, and their support is importantThey know the best way to administer SalesforceThey need a list of steps to turn on Chatter permissions for their teamsIt’s not necessary to meet with them; adoption will occur naturally

Back 31

They can help you identify high priority use cases, and their support is important

Front 32

When a user requests a report, what should you do?Ask follow-up questions, to get all the requirementsDocument the user’s requirementsMap the user’s requirements to report criteriaAll of the above

Back 32

All of the above

Front 33

You can control access to report folders based on:Permissions, roles, and public groupsPublic groups, organization-wide defaults, and IP restrictionsPassword settings, permissions, and user settingsAll of the above

Back 33

Permissions, roles, and public groups

Front 34

When you specify a single running user of a dashboard, that user:Is the only one who can post a snapshot of the dashboard to ChatterDetermines which data is displayed on the dashboard, due to the user’s security settingsMust be the same person who creates the reportMust have the ‘View All Data’ permission

Back 34

Determines which data is displayed on the dashboard, due to the user’s security settings

Front 35

You can configure access to data at all of the following levels, except:OrganizationObjectsPage LayoutsRecords

Back 35

Page Layouts

Front 36

You can secure data at the organization level, using all of these methods, except:Limit login IP addressesLimit login hoursSet password policiesUse hardware token

Back 36

Use hardware token

Front 37

Which of these is not a method for controlling record-level access?Organization-Wide DefaultsRole HierarchyProfilesSharing Rules

Back 37

Profiles

Front 38

Which tool would you use for the following use case? Launch a troubleshooting wizard from a button, at the end of which a knowledge article is created if it’d be helpful to other users.

Back 38

Visual Workflow

Front 39

Which tool would you use for the following use case? When an opportunity has a discount of more than 40%, notify the CEO via email and request sign-off. Provide a way for the CEO to leave comments.

Back 39

Approvals

Front 40

Which tool would you use for the following use case? When an opportunity closes all activities related to that opportunity and create a renewal opportunity?

Back 40

Process Builder

Front 41

Which tool would you use for the following use case? As an account’s expiration approaches, send recurring email notifications to the owner (2 weeks before, 1 week before, 3 days before, and 1 day before).

Back 41

Workflow

Front 42

A roll-up summary field requires a Master Detail relationship

Back 42

TRUE

Front 43

A system administrator needs to restrict users ability to view a dashboard. How can this be accomplished?

Back 43

Restrict the access to the folder that the dashboard is located

Front 44

What is the maximum number of Components available on a Dashboard?

Back 44

20

Front 45

In which scenarios will the sharing button appear?

Back 45

When the sharing model for the object is private or public read only

Front 46

Can you uninstall an App Exchange application once it has been deployed?

Back 46

Yes

Front 47

A user can still report on a field they have access to, if it is hidden from the page layout

Back 47

TRUE

Front 48

Why should you consider using the Import Wizard over the Data Loader?

Back 48

If you require some De-Duplication

Front 49

You can restrict a profiles view to a certain field by using which feature?

Back 49

Field Level Security

Front 50

What should a system administrator use to disable access to a custom application for a group of users?

Back 50

Profiles

Front 51

Is it possible to share a custom object record manually?

Back 51

TRUE

Front 52

An Approval Process begins when a record is..

Back 52

Submitted for Approval

Front 53

A sales manager would like to view a dashboard from the perspective of different users and switch between users without editing the dashboard, how would an administrator enable this?

Back 53

-Grant the sales manager the "Manage Dynamic Dashboards" permission-Create the dashboard as a dynamic dashboard-Grant the sales manager the "View my Teams Dashboard" permission

Front 54

Which of the following are standard Salesforce Objects?1. Pricebook2. Ticket3. Contract4. Opportunity Product

Back 54

Pricebook, Contract, Opportunity Product

Front 55

What is a Junction Object?

Back 55

A Many-to-Many relationship created with two lookup master-detail relationship

Front 56

Workflow cannot be triggered upon import

Back 56

FALSE

Front 57

You can make fields visible, read-only, and required using Page Layouts.

Back 57

TRUE

Front 58

Which profiles listed are a standard Profile? Select all that apply1. Invoice Manager2. Standard User3. Marketing User4. Contract Manager

Back 58

Standard User, Marketing User, Contract Manager

Front 59

What type of report cannot be used to populate a chart in a dashboard?

Back 59

Tabular

Front 60

What is conditional highlighting for reports?

Back 60

Shows you visual highlights depending on a threshhold

Front 61

Data loss can occur when changing fields from the following types (choose all that are correct)1. Changing from a checkbox to any other type of field2. To a Number field from any other type of field3. Changing from a Number field to a Text field4. Changing from a multi-select picklist to any other type

Back 61

1. Changing from a checkbox to any other type of field2. To a Number field from any other type of field4. Changing from a multi-select picklist to any other type

Front 62

Which of the following fields CANNOT be a controlling field for Dependent Picklists?

Back 62

Custom Multi-Select Picklist

Front 63

Which of these actions can be triggered from a Workflow?

Back 63

Field Update, New Task, Email Sent, Outbound Message

Front 64

You want to give a profile access to a custom object. What would be the best way to do this?

Back 64

Clone a standard profile and grant additional access

Front 65

Is it possible for a user to own a record and not see it?

Back 65

TRUE

Front 66

Is it possible for a user to own a record and not see it?

Back 66

TRUE

Front 67

Field Level Seurity or Page Layout can be used to make a field required

Back 67

FALSE

Front 68

What should a system administrator consider before importing a set of records into Salesforce?1. The import file should include a record owner for each record2. Data should of de-duplicated in the import file prior to import3. Currency field values will default to the personal currency of the record owner4. Validation rules are not triggered when importing data using the import wizard

Back 68

1. The import file should include a record owner for each record2. Data should of de-duplicated in the import file prior to import

Front 69

Which of these is not a Salesforce feature?

Back 69

Email to Lead

Front 70

When are Data validation Rules Enforced?

Back 70

Upon saving a record

Front 71

Fields which are hidden using Field-Level-Security are still subject to Validation Rules?

Back 71

TRUE

Front 72

A user can save a record even if a data validation error message appears

Back 72

FALSE

Front 73

What is a roll-up summary field?1. A roll-up summary field is a custom field that aggregates child record information into the parent record2. The roll-up summary field gives you a summary of the data type and object relationship.3. The roll-up summary field is accessible via the API4. A roll-up summary field lets you rollback the data that was changed last week

Back 73

A roll-up summary field is a custom field that aggregates child record information into the parent record

Front 74

A Sales Manager would like to get a report of opportunities grouped by sales stage. What kind of report meet this requirement:1. All Salesforce Reports2. Matrix3. Tabular4. Summary

Back 74

Summary

Front 75

What are the different types of Sharing Rules?1. Case Sharing Rules2. Lead Sharing Rules3. Custom Object Sharing Rules4. Account Sharing Rules5. Solution Sharing Rules

Back 75

1. Case Sharing Rules2. Lead Sharing Rules3. Custom Object Sharing Rules4. Account Sharing Rules

Front 76

Formulas ignore Field Level Security settings

Back 76

TRUE

Front 77

What is a Bucket Field?1. A custom field that can be created to store a finite amount of values2. Used to group multiple workflows3. Used in reports to categorise and group report values4. A custom field that can be created to group values

Back 77

Used in reports to categorise and group report values

Front 78

Which of these objects can you map a field to on lead conversion?1. Account2. Contacts3. Cases4. Opportunities

Back 78

1. Account2. Contacts4. Opportunities

Front 79

When a lead is converted, it becomes an Account, Contact, and Opportunity (unless you opt out of creating an opportunity)

Back 79

TRUE

Front 80

If the Org Wide Default is Public Read/Write, what feature in Salesforce is needed to restrict access to that object?1. Role Hierarchy2. Record Type3. Profile4. Page Layout

Back 80

Profile

Front 81

Which statements about custom summary formulas in reports is true?1. Custom summary formulas can reference a formula field within a report2. Reports can be grouped by a custom summary formula result3. Custom summary formulas can reference another custom summary formula4. Custom summary formulas can be used in a report built from a custom report type

Back 81

1. Custom summary formulas can reference a formula field within a report4. Custom summary formulas can be used in a report built from a custom report type

Front 82

When converting a Lead, what values are transferred to the Opportunity?1. Amount = Lead Amount2. Close Date = Today3. Close Date = Last day in fiscal quarter4. Stage = First stage in list

Back 82

3. Close Date = Last day in fiscal quarter4. Stage = First stage in list

Front 83

What permissions are needed to import leads and contacts to a Campaign?1. Marketing user profile2. Marketing user checkbox on user.3. Marketing user checkbox & profile4. Marketing User permission set

Back 83

Marketing user checkbox & profile

Front 84

How many objects may be imported or updated using the data loader in one operation?1. 12. 53. 104. Unlimited

Back 84

1

Front 85

What is true about dynamic dashboards:1. A dynamic dashboard will refresh automatically several times a day2. A dynamic dashboard will show data according to the user's security settings3. If a user wants to customise the dashboard, they should use a dynamic dashboard4. In dynamic dashboards, the source reports used can vary according to the user

Back 85

A dynamic dashboard will show data according to the user's security settings

Front 86

All of the following objects may have a queue EXCEPT1. Leads2. Cases3. Accounts4. Custom Objects

Back 86

Accounts

Front 87

How do you delete a user?1. Going to their profile and clicking the delete button2. Using an external application3. You cannot delete a Salesforce User4. Deleting all information from their profile.

Back 87

You cannot delete a Salesforce User

Front 88

Where can you make a field required? (Select all that apply)1. Page Layouts2. Workflow Rule3. Validation Rules4. Field Edit page5. Record Type

Back 88

1. Page Layouts3. Validation Rules4. Field Edit page

Front 89

A user would like to generate a list of contacts for a mailing list. What type of report would be the most appropriate to use?1. Tabular2. Summary3. Matrix4. Joined

Back 89

Tabular

Front 90

The Sales Director wants to be alerted to deals that are greater than $1,000,000. Which tool should you use to achieve this?1. Big Deal Alerts2. Workflow - Create a workflow to send an email if an Opportunity amount is great than 1,000,0003. Create a report and monitor it daily4. Ask the Sales Director to create a list view which shows Opportunities greater than 1,000,000

Back 90

1. Big Deal Alerts2. Workflow - Create a workflow to send an email if an Opportunity amount is great than 1,000,000

Front 91

You can use standard reports when creating Dashboards?

Back 91

FALSE

Front 92

What can an email template contain?1. Attached File2. Macro3. Text4. Merge Field

Back 92

1. Attached File3. Text4. Merge Field

Front 93

What are the ways leads can be captured with Salesforce? (Choose two answers)1. Web to Lead2. Lead Assignment3. Email to Lead4. Lead Import

Back 93

1. Web to Lead4. Lead Import

Front 94

A customer service manager would like to automatically assign cases to the most appropriate agent to handle the request. What feature could be used:1. Case Assignment Rules2. Email to Case3. Case Escalation Rules4. Web to Case

Back 94

Case Assignment Rules

Front 95

Quotes & Opportunities are part of which cloud product?1. Marketing Cloud2. Sales Cloud3. Service Cloud4. Analytics Cloud

Back 95

Sales Cloud

Front 96

An Marketing manager would like to generate a list of contacts for a mailing list. What type of report would be the most appropriate to use:1. Matrix2. Tabular3. Summary4. Mailing

Back 96

Tabular

Front 97

A customer service manager would like to automatically assign cases to the most appropriate agent to handle the request. What feature could be used?

Back 97

Case Assignment Rules

Front 98

Standard picklist fields cannot be dependent fields

Back 98

FALSE

Front 99

A tab is automatically created when you create a custom object.

Back 99

TRUE

Front 100

A users security token will be refreshed every time their password is changed.

Back 100

TRUE

Front 101

To track revenue gain or loss based on currency fluctuations, you must implement what feature?

Back 101

Advanced Currency Management

Front 102

Gauge and metric dashboard component types are based on what from a report?1. Grand Total2. Chart3. Average4. Sum

Back 102

Grand Total

Front 103

What type of information can NOT be shown with an S-Control Dashboard component?A. Combination of two other Dashboard componentsB. External feed of dataC. Data Warehouse informationD. Flash representations of data

Back 103

external feed data

Front 104

A new list veiew can be created from within a console

Back 104

False

Front 105

All of the following are default Account record types- with Client Management EXCEPT:A. Account Tab DefaultB. Business Account DefaultC. Person Account DefaultD. Partner Account Default

Back 105

Partner Account Default

Front 106

You must be a user of salesforce.com in order toReceive an email notification in the case escalation process

Back 106

FALSE

Front 107

If a lead is converted without a value in the company field, what happens?A. A Business Account is created B. A Person Account is created C. You will be prompted to decide whether to create a Person or a Business Account D. Nothing

Back 107

a person acct is created

Front 108

Validation rules are also enforced using the API and Import Wizards.

Back 108

TRUE

Front 109

Which of the following best describes the Opportunity Stage History related list?A. By default the list shows ,ALL changes made on the opportunity record B. The list tracks Stage, Amount, expected Amount, Probability, and Close Date changes C. The list can be customized to show changes to specific fields on the opportunity D. None of the above

Back 109

The list tracks Stage, Amount, expected Amount, Probability, and Close Date changes

Front 110

Time based workflow can be triggered every time a record is created Or edited

Back 110

TRUE

Front 111

When you add a custom object tab, all of the following will be accessible with the object EXCEPTA. Recent Items B. Sidebar Search C. Added to New Link/Create New Object Drop Down D. Custom Object Reports

Back 111

Custom Object Reports

Front 112

When you Delete a lead from a campaign, it deletes the lead record itself.

Back 112

FALSE

Front 113

Which of the following can NOT be used to customize your Home PageA. Company logo (Image) B. Dashboard Snapshot C. Custom Links D. Custom Formula Field

Back 113

Custom Formula Field

Front 114

What does the dashboard snapshot on the Home Page display?A. Only the dashboard determined by the System Administrator B. The first two rows of any of your available dashboards C. The first row of any available dashboards D. You cannot display a dashboard on the Home Page

Back 114

The first row of any available dashboards

Front 115

Case escalation rules triggered on the last modification will be reset each time a user does which of the following actions?A. Reads the case B. Adds a related comment to the case C. Adds an activity or sends an email from the case record D. Edits the case E. All of the above

Back 115

edits the case

Front 116

Who can select the "sharing" button on Account and Opportunity records?A. The Record Owner, System Administrator, and a User shared to the record B. The Record Owner, a User shared to the record, and any User above the Record Owner in the Role Hierarchy C. The Record Owner, a User above the Record Owner, and the System Administrator D. The Record Owner and System Administrator

Back 116

The Record Owner, a User above the Record Owner, and the System Administrator

Front 117

You can report on converted leads

Back 117

TRUE

Front 118

You are working with a Professional Edition organization. They wish to install the Expense Tracker which requires the use of 4 custom tabs, 3 custom objects, and one custom app. If the company is already using 4 applications, 36 custom objects, and 7 custom tabs, what will happen when they try to install Expense Tracker?A. They will not be able to complete the installation process as they have reached the maximum number of custom tabs B. They will not be able to complete the installation process as they have reached the maximum number of custom objects C. The installation will succeed D. The installation will succeed, but only the reports, dashboards and S Control will install

Back 118

They will not be able to complete the installation process as they have reached the maximum number of custom tabs

Front 119

What type of report cannot be used to run a dashboard report?A. Tabular B. Matrix C. Summary D. None of the above

Back 119

tabular

Front 120

Your organization is a US-based company with a default currency of US Dollars. As a sales rep, your personal currency set to British Pounds. You create an opportunity with a currency in British Pounds. The administrator updates the currency conversion rates. Which of the following best describes what happens to the amount of your British-Pound-based opportunity?A. The overall opportunity amount does not change but the converted amount in a report does B. The overall opportunity amount and converted amount in a report changes C. Only newly created opportunities reflect the change D. Only historically created opportunities reflect the change

Back 120

The overall opportunity amount does not change but the converted amount in a report does

Front 121

Custom Links can be used for the following:A. Launching an External URL B. Running an S Control C. Running a report D. All of the Above

Back 121

ALL

Front 122

You can customize the Opportunity Stage Historyrelated list on an Opportunity Page Layout.

Back 122

FALSE

Front 123

It's possible to view a forecast based on all of the following EXCEPT:A. Territory B. Product Family C. Date Range D. Sales Team

Back 123

Sales Team

Front 124

Which of the following does a Profile control?A. Username and Password B. Role level access C. Read, Create, Edit, and Delete permissions D. Sharing rules

Back 124

Read, Create, Edit, and Delete permissions

Front 125

If a lead, with a single marketing campaign isconverted, the campaign information will map to the newly created contact and opportunity record automatically

Back 125

TRUE

Front 126

When a manager overrides a subordinate's forecast,the subordinate can see the manager's override

Back 126

TRUE

Front 127

When a manager overrides a subordinate's forecast,the subordinate can see the manager's override

Back 127

TRUE

Front 128

Case Assignment Rules are based on elapsed time

Back 128

TRUE

Front 129

When test driving an application on the AppExchange Directory, it is not possible to view the S-Control configurations of that application

Back 129

FALSE

Front 130

Validation rules may evaluate an opportunity line itemagainst the opportunity it's associated with

Back 130

TRUE

Front 131

All of the following records may be imported via the import wizards EXCEPTA. Opportunities B. Accounts/Contacts C. Custom Objects D. Solutions E. Leads

Back 131

Opps

Front 132

An S-Control may be all of the following EXCEPT:A. HTML B. XML C. URL D. Snippet

Back 132

XML

Front 133

If a profile does not have access to an application, thatprofile will also not have access to the tabs and objects of that application

Back 133

FALSE

Front 134

Which type of field cannot have universal requiredness?A. Lookup B. Text C. Email D. Number

Back 134

lookup

Front 135

Custom Web Tab may consist of all the following EXCEPT:A. A URL B. A URL that passes salesforce.com data like an organization's name C. An S-Control D. An S-Control snippit

Back 135

A URL that passes salesforce.com data like an organization's name

Front 136

Custom lead fields can be mapped to which sets of objects in salesforce.com?A. Account, Contact, Opportunity, or Campaigns B. Account, Contact, or Opportunity C. Account or Contact Only D. Contact or Opportunity Only

Back 136

Account, Contact, or Opportunity

Front 137

Once a field is hidden from a Profile using 'Field Level Security', a User associated to that Profile can still see the field using the following:A. List Views B. Reports C. Search D. None of the above, the user cannot see the field at all

Back 137

None

Front 138

It's possible to relate a person account to a contact on a business account.A. True B. False

Back 138

FALSE

Front 139

Your customer is using Professional Edition. they want the ability to trigger an email every time an opportunity reaches 90% and the amount of the opportunity is one million dollars. What is the best way to accomplish this?A. Big Deal Alert B. Workflow Rule C. Escalation Rule Entry D. Assignment Rule Entry

Back 139

Big Deal Alert

Front 140

How is the expected revenue calculated in the opportunity?A. Amount multiplied by the total price of all opportunity line items B. The sales price on any line item times the probability of the opportunity C. Opportunity Amount multiplied by the probability D. Amount multiplied by the discount percent

Back 140

Opportunity Amount multiplied by the probability

Front 141

A custom lookup field can be added to create a relationship between a standard object and which of the following objects?A. Users and Custom Objects B. Leads, Accounts, Contacts and Custom Objects C. Users, Custom Objects and Campaigns D. Custom Objects, Contract and Campaigns

Back 141

Users and Custom Objects

Front 142

Assume the Organization Wide default sharing is set to private for all objects and no sharing rules have been created. You have two users in the Sales Rep Role, can they view each other's data?

Back 142

no

Front 143

Based solely on the role hierarchy a manager can do all of the following EXCEPT:A. View, edit, delete, and transfer his/her and his/her subordinates records B. Extend sharing on both his/her and his/her subordinate's records C. View all folders his/her Subordinate has access to, i.e., Reports, Documents, and Email Templates D. View records his subordinate does not own but can view

Back 143

View all folders his/her Subordinate has access to, i.e., Reports, Documents, and Email Templates

Front 144

When you delete a parent record, you will also deletethe child record if that child record has a lookup relationship to the deleted record

Back 144

TRUE

Front 145

Which action must be taken to view contacts associated with a case in the console?A. The related lists of the case page layout must be modified B. The custom links of the case page layout must be modified C. The related object of the case page layout must be modified D. The mini page layout of the case page layout must be modified

Back 145

The mini page layout of the case page layout must be modified

Front 146

All fields on the Approval page layout are available toview on the Approval History related list

Back 146

FALSE

Front 147

Which of the following relationships are correct?A. Lead, Contacts, and Opportunities can be associated to only one Campaign B. Leads and Contacts can be associated to several Campaigns, but an Opportunity can have only one Campaign C. Leads and Opportunities can be associated to several campaigns, but Contacts can only have one Campaign D. Leads, Contacts, and Opportunities can be associated to several Campaigns

Back 147

Leads and Contacts can be associated to several Campaigns, but an Opportunity can have only one Campaign

Front 148

A Workflow Approval process may be used for all of the following objects EXCEPT:A. Opportunity B. Users C. Assets D. Contracts

Back 148

Users

Front 149

Which of the following features is not available in Professional Edition?A. Big Deal Alert B. Workflow C. Account Sharing Rules D. Multi-Currency

Back 149

Workflow

Front 150

The formula editor may be used all of the following places EXCEPT:A. S-Control B. Formula Field C. Default Values on Standard Fields D. Workflow Field Updates

Back 150

C. Default Values on Standard Fields

Front 151

All of the following are types of AppExchange Applications EXCEPT:A. Composite B. Client C. Provisional D. Native

Back 151

provisional

Front 152

All of the following are true about Default Sales Teams EXCEPT:A. Default Sales Teams are configured on a user record B. Default Sales Teams may be added manually to an opportunity record C. Default Sales Teams may be added automatically to an opportunity D. Default Sales Teams may be added manually to an account record

Back 152

Default Sales Teams are configured on a user record

Front 153

A Workflow rule can only be triggered when a record is created.

Back 153

TRUE

Front 154

Which of the following permissions enables the System Administrator Profile to edit any record, regardless of the Sharing Model?

Back 154

Modify All Data

Front 155

Which of the following fields CAN NOT be a controlling field for Dependent PicklistsA. Standard Picklist B. Custom Picklist C. Custom Multi-Select Picklist D. Standard Checkbox E. Custom Checkbox

Back 155

Custom Multi-Select Picklist

Front 156

When you have exceeded your general storage limit, you can use your complimentary document storage for additional space.

Back 156

TRUE

Front 157

To make a field required, which of the following is used) (Pick the best possible answer)A. Page Layout B. Field Level Security C. Profile D. Both Page Layout and Field Level Security

Back 157

Page Layout

Front 158

Which one does NOT apply to Custom Formula Fields:A. Custom Formula Fields can reference other formula fields B. Custom Formula Fields can reference standard fields C. Custom Formula Fields can reference custom fields D. Custom Formula Fields can calculate across objects

Back 158

Custom Formula Fields can reference other formula field

Front 159

If you are added to a Sales Team with read/write access you then have the ability to extend sharing on the opportunity to other users.

Back 159

FALSE

Front 160

When configuring Customizable Forecasting, you can set which of the following Forecast Dates for determining which opportunities contribute to the forecast?A. Opportunity Close Date Only B. Product Date Only C. Schedule Date Only D. Commit Date E. Opportunity Close Date, Product Date, Schedule Dat

Back 160

Opp Close Date Only

Front 161

Select the best component to use if you want to list the top five sales performers on a dashboard.A. Chart B. Table C. Metric D. Gauge

Back 161

Table

Front 162

Custom formula fields are recalculated:A. Nightly B. Every twenty minutes C. Once per user session D. Each time a user views the record

Back 162

Each time a user views the record

Front 163

What are the opportunity defaults when converting a lead to an opportunity?A. Stage Defaults to first option in the picklist, close date defaults to the last day in the quarter, and the amount defaults to blank B. Stage defaults to first option in the picklist, close date defaults to 3 months from conversion date, and amount defaults to blank C. User defines amount, close date, and stage upon conversion D. None of the above

Back 163

Stage Defaults to first option in the picklist, close date defaults to the last day in the quarter, and the amount defaults to blank

Front 164

What is the difference between the Marketing User Profile and the Marketing User checkbox at the User level?A. They are the same thing B. Marketing User Profile allows users to create and edit Campaigns Marketing User checkbox allows users to import Leads. C. Marketing User Profile allows users to import Leads. Marketing User checkbox allows users to create and edit Campaigns. D. None of the Above

Back 164

Marketing User Profile allows users to create and edit Campaigns Marketing User checkbox allows users to import Leads

Front 165

How many other fields may a custom lead field be mapped to when converting a lead?A. One custom field B. Two custom fields C. Three custom fields D. Custom lead fields cannot be mapped

Back 165

Three custom fields

Front 166

Folders are used to manage:A. Either Reports, Price Books, Documents. or Email templates B. Either Reports, Dashboards, Documents, or Products C. Either Reports, Dashboards, Documents, or Email templates D. Either Reports, Dashboards, Documents, or Other Folders

Back 166

Either Reports, Dashboards, Documents, or Email templates

Front 167

It is possible for a Page layout to be associated with a Record Type.

Back 167

TRUE

Front 168

Which of the following object relationships is NOT allowed?A. Standard object as the "master" and a custom object as the detail B. Custom object as the master" and a standard object as the detail C. Custom object as a lookup to a standard object D. Custom object as a lookup to a custom object

Back 168

Custom object as the master" and a standard object as the detail

Front 169

Which Custom Object relationship has no effect on deletion or security of the related object?A. Master-Detail relationship B. Lookup relationship C. Open relationship D. None of the above

Back 169

Lookup relationship

Front 170

All of the following actions may take place on a Workflow Rule EXCEPT:A. Outbound API message B. Update Field C. Create a Task D. Create an Event

Back 170

Create an Event

Front 171

All of the following may be used when updating a record using the AppExchange Data Loader EXCEPT:A. External Id B. Parent External Id C. Record Id D. Record Number

Back 171

Record Number

Front 172

A Record Type may determine the default value of a picklist field.

Back 172

TRUE

Front 173

With Client Management enabled, when a lead is converted without a value in the company field, it becomes a person account

Back 173

TRUE

Front 174

The Campaign ROI Analysis Report uses which of the following calculations to determine the ROI percentage for a campaign?A. Total Amount of Opportunities / Expected Revenue B. Amount of Won Opportunities / Budgeted Cost C. Expected Revenue / Budgeted Cost D. (Amount of Won Opportunities minus Actual Cost) / Actual Cost

Back 174

(Amount of Won Opportunities minus Actual Cost) / Actual Cost

Front 175

The difference between an opportunity record type and a sales process is:A. The sales process controls the stage field, the record type controls all other picklist fields B. The record type controls the stage field, the sales process controls all other picklist fields C. The record type controls the picklist fields D. The sales process controls all picklist fields

Back 175

The sales process controls the stage field, the record type controls all other picklist fields

Front 176

An S-Control may be used in all of the following ways EXCEPT:A. Dashboard Component B. Custom Button C. Custom Link D. Import Wizard

Back 176

Import Wizard

Front 177

Data validation will be enforced when converting a lead

Back 177

FALSE

Front 178

Assets are related to which of the following sets of objects?A. Opportunities, Products, Cases, Accounts, and Contacts B. Products, Cases, Accounts, and Contacts C. Cases, Contracts, Accounts, and Contacts D. Opportunities, Cases, and Accounts E. Opportunity Line Items, Cases, Accounts, and Contacts

Back 178

Products, Cases, Accounts, and Contacts

Front 179

All of the following may be uploaded to the AppExchange Directory EXCEPT: A. Custom Tabs B. Custom Fields on Custom Objects C. Custom Fields on Standard Objects D. Custom Assignment Rules

Back 179

Custom Fields on Standard Objects

Front 180

Which objects can be customized for history tracking? A. Solutions, Cases, Leads and Opportunities B. Cases, Leads, Solutions, Contracts, and Custom Objects C. Campaigns, Contracts, Custom Objects, and Solutions D. Opportunities, Leads, and Contracts

Back 180

Cases, Leads, Solutions, Contracts, and Custom Objects

Front 181

Fields hidden using Field Level Security are subject to Data Validation Rules.

Back 181

FALSE

Front 182

If you have Read Only access to an account, can you add a task or event to the account?

Back 182

NO

Front 183

Custom Formula fields do Not support which of the following functional expression? A. Adding multiple records together B. If/then/else conditional statements C. Clickable image buttons D. Combine text strings together

Back 183

Clickable image buttons

Front 184

A self service portal user may close their cases using Suggested Solutions in the self service portal.

Back 184

TRUE

Front 185

Default values are available for standard text fields

Back 185

FALSE

Front 186

All of the following are true about Opportunity Pipeline and Forecast reporting EXCEPT: A. Pipeline reports may include omitted opportunities from the forecast B. Forecasts may be overridden C. Pipeline reports may be overridden D. Opportunity stages may be used to determine the forecast category of an opportunity

Back 186

Pipeline reports may include omitted opportunities from the forecast

Front 187

WHICH OF THE FOLLOWING IS AN EXAMPLE OF ONE-TO-MANY RELATIONSHIPS BETWEEN STANDARD OBJECTS?A. OPPORTUNITIES TO OPPORTUNITY PRODUCTSB. ACCOUNTS TO CONTACTSC. CONTACTS TO TICKETSD. CONTACTS TO ACCOUNTS

Back 187

ACCOUNTS TO CONTACTS

Front 188

WHEN YOU TRANSFER OWNERSHIP OF AN ACCOUNT, THE NEW OWNER WILL ALSO GAIN OWNERSHIP OF THE FOLLOWING RECORDS RELATED TO THE TRANSFERRED ACCOUNT AUTOMATICALLY:A. ANY NOTES THAT BELONG TO THE EXISTING OWNER.B. ALL CONTACTS THAT BELONG TO THE EXISTING OWNER.C. ALL OPPORTUNITIES - OPEN AND CLOSEDD. ALL OPEN ACTIVITIES ASSIGNED TO THE EXISTING OWNER. NOTE THAT COMPLETED ACTIVITIES WILL NOT BE TRANSFERRED.

Back 188

A. ANY NOTES THAT BELONG TO THE EXISTING OWNER.B. ALL CONTACTS THAT BELONG TO THE EXISTING OWNER.D. ALL OPEN ACTIVITIES ASSIGNED TO THE EXISTING OWNER. NOTE THAT COMPLETED ACTIVITIES WILL NOT BE TRANSFERRED.

Front 189

WHEN A USER CHOOSES TO CONVERT A LEAD, WHAT CAN THEY OPTIONALLY CHOOSE TO UPDATE?A. AN EXISTING OPPORTUNITY RECORDB. AN EXISTING ACCOUNT RECORDC. AN EXISTING CONTACT RECORDD. AN EXISTING LEAD RECORD

Back 189

B. AN EXISTING ACCOUNT RECORDC. AN EXISTING CONTACT RECORD

Front 190

WHAT IS THE MAXIMUM NUMBER OF RECORDS TO BE PRINTED IN THE PRINTABLE VIEW OF A LIST VIEW?A. 2000B. 100C. 1000D. 200

Back 190

1000

Front 191

A USER WANTS TO DELETE SOME OLD CASES. WHAT CONSIDERATIONS MUST THE USER TAKE INTO ACCOUNT?A. RELATED CASE COMMENTS ARE DELETEDB. RELATED CONTACTS ARE DELETEDC. RELATED ACTIVITIES ARE DELETEDD. RELATED ACCOUNTS ARE DELETED

Back 191

A. RELATED CASE COMMENTS ARE DELETEDC. RELATED ACTIVITIES ARE DELETED

Front 192

IF AN ADMINISTRATOR NEEDS TO DISPLAY THE TOTAL OF ALL CLOSED WON OPPORTUNITIES ON THE DETAIL PAGE OF AN ACCOUNT THEY CAN:A. CREATE A ROLL-UP SUMMARY FIELD TO DISPLAY THE TOTALB. CREATE A LOOK-UP FIELD THAT CALCULATES THE SUMC. CREATE A TEXT SUMMARY FIELD TO REFERENCE THE TOTALD. CREATE A SUMMARY

Back 192

CREATE A ROLL-UP SUMMARY FIELD TO DISPLAY THE TOTAL

Front 193

AN ADMINISTRATOR CREATED TWO PICKLIST FIELDS: CANDY MANUFACTURER (HERSHEY, MARS) AND CANDY TYPE (SNICKERS, MILKY WAY, REECES PIECES, M&MS). IS IT POSSIBLE TO RELATE THE FIELDS TOGETHER SO THAT THE CANDY MANUFACTURER FIELD COULD IMPACT THE CHOICES LISTED IN THE CANDY TYPE FIELD?A. YES, THE CANDY MANUFACTURER IS A DEPENDENT PICKLIST, AND THE CANDY TYPE IS A CONTROLLING PICKLISTB. YES, THE CANDY MANUFACTURER IS A CONTROLLING PICKLIST AND THE CANDY TYPE IS A DEPENDENT PICKLISTC. YES, THE CANDY MANUFACTURER IS A MASTER AND THE CANDY TYPE IS THE DETAILD. NO, BECAUSE THEY ARE BOTH CUSTOM FIELDSE. NO, BECAUSE THEY ARE BOTH PICK FIELDS

Back 193

YES, THE CANDY MANUFACTURER IS A CONTROLLING PICKLIST AND THE CANDY TYPE IS A DEPENDENT PICKLIST

Front 194

WHICH COMBINATION OF OBJECTS IS AVAILABLE WHEN CREATING A CUSTOM REPORT TYPE FOR CHATTER REPORTS?A. OPPORTUNITIES, FOLLOWERS, USER FEEDB. ACCOUNTS, USER FEED, COMMENTSC. USERS, USER FEED, COMMENTSD. CHATTER GROUPS, MEMBERS

Back 194

C. USERS, USER FEED, COMMENTSD. CHATTER GROUPS, MEMBERS

Front 195

Universal Containers needs to track the manufacturer and model for specific car companies.How can the system administrator ensure that the manufacturer selected influences the values availablefor the model?

Back 195

Create the manufacturer field as a controlling picklist and the model as a dependent picklist

Front 196

Sales representatives at Universal Containers need assistance from product managers when sellingcertain products. Product managers do not have access to opportunities, but need to gain access whenthey are assisting with a specific deal.How can a system administrator accomplish this?

Back 196

B. Enable opportunity teams and allow users to add the product manager.

Front 197

. What should a system administrator consider before importing a set of records into Salesforce?(There are two correct answers.)A. The import file should include a record owner for each record.B. Currency field values will default to the personal currency of the record owner.C. Data should be de-duplicated in the import file prior to import.D. Validation rules are not triggered when importing data using the import wizard.

Back 197

The import file should include a record owner for each recordData should be de-duplicated in the import file prior to import

Front 198

Which statement about custom summary formulas in reports is true?(There are two correct answers.)A. Reports can be grouped by a custom summary formula result.B. Custom summary formulas can reference a formula field within a report.C. Custom summary formulas can reference another custom summary formula.D. Custom summary formulas can be used in a report built from a custom report type.

Back 198

Custom summary formulas can reference a formula field within a reportCustom summary formulas can be used in a report built from a custom report type.

Front 199

WHICH OF THE FOLLOWING ARE STANDARD SALESFORCE OBJECTS?A. CONTRACTB. OPPORTUNITY PRODUCTC. PRICE BOOKD. TICKETE. SOLUTION

Back 199

A. CONTRACTB. OPPORTUNITY PRODUCTC. PRICE BOOKE. SOLUTION

Front 200

AN ADMIN NEEDS TO SET UP THREE CUSTOM FIELDS: AN AUTO-NUMBER, A PERCENT AND A MULTI-SELECT PICKLIST. IS THIS POSSIBLE?A. YESB. NO

Back 200

YES

Front 201

WHICH FUNCTIONS ARE AVAILABLE WITH STANDARD FIELDS? CHOOSE ALL THAT APPLY.Choose 3 answers.A. ADDING OR REMOVING NON-REQUIRED FIELDS FROM THE PAGE LAYOUT.B. CHANGING FIELD LABELSC. AUTO POPULATE FROM RELATED RECORDD. ADDING HELP TEXT TO CERTAIN FIELDS.

Back 201

A. ADDING OR REMOVING NON-REQUIRED FIELDS FROM THE PAGE LAYOUT.B. CHANGING FIELD LABELD. ADDING HELP TEXT TO CERTAIN FIELDS.

Front 202

CHANGING THE DATA TYPE OF AN EXISTING CUSTOM FIELD CAN CAUSE DATA LOSS IN WHICH FOLLOWING SITUATIONS?A. SAVING A RECORDB. MASS EXPORTING DATAC. CHANGING TO OR FROM TYPE DATE OR DATE/TIMED. CHANGING TO A CURRENCY FROM ANY OTHER TYPE

Back 202

C. CHANGING TO OR FROM TYPE DATE OR DATE/TIMED. CHANGING TO A CURRENCY FROM ANY OTHER TYPE

Front 203

FOR HOW MANY DAYS DELETED RECORDS ARE KEPT IN THE RECYCLE BIN?A. 15 B. 30 C. 45D. 60

Back 203

15

Front 204

WHICH OF THE FOLLOWING IS THE BEST WAY TO MAKE THE FIELD MANDATORY FOR EVERYONE?A. PAGE LAYOUT B. VALIDATION RULE C. ROLES & PROFILES D. FIELD LEVEL SECURITY

Back 204

PAGE LAYOUT

Front 205

WHICH OF THE FOLLOWING CANNOT BE ON THE CONTROLLING SIDE OF THE DEPENDENT PICKLIST?A. CHECKBOX B. CUSTOM PICKLIST C. STANDARD PICKLIST D. MULTI SELECT PICKLIST

Back 205

MULTI SELECT PICKLIST

Front 206

WHAT IS THE SIGNIFICANCE OF PRIMARY MASTER - DETAIL RELATIONSHIP IN A JUNCTION OBJECT?A. LOOK AND FEEL IS INHERITED FROM PRIMARY MASTER OBJECT B. RECORD OWNERSHIP IS INHERITED FROM PRIMARY MASTER OBJECT C. NO SUCH SIGNIFICANCE D. BOTH A & B

Back 206

A. LOOK AND FEEL IS INHERITED FROM PRIMARY MASTER OBJECT B. RECORD OWNERSHIP IS INHERITED FROM PRIMARY MASTER OBJECT

Front 207

SALESFORCE.COM RECORD ID'S ARE IDENTICAL IN?A. PRODUCTION AND CONFIG ONLY SANDBOX B. PRODUCTION AND DEVELOPER SANDBOXC. PRODUCTION AND FULL COPY SANDBOX D. RECORD ID'S ARE ALWAYS DIFFERENT IN DIFFERENT ENVIRONMENT

Back 207

PRODUCTION AND FULL COPY SANDBOX

Front 208

HOW MANY FIELDS CAN BE ENABLED FOR TRACKING ON A CUSTOM OBJECT?A. 10 B. 20 C. 30 D. 40 E. NONE OF THE ABOVE

Back 208

20

Front 209

HOW MANY CUSTOM SUMMARY FORMULA FIELDS ARE ALLOWED ON A SINGLE REPORT?A. 5 B. 10 C. 15 D. 20 E. NO LIMIT

Back 209

5

Front 210

WHICH OF THE FOLLOWING IS NOT AN AVAILABLE FUNCTION IN THE FORMULA FIELDS?A. HYPERLINK B. SUBSTITUTE C. RPAD D. VLOOKUP

Back 210

VLOOKUP

Front 211

HOW MANY CUSTOM FIELDS CAN BE CREATED ON AN OBJECT IN AN UNLIMITED EDITION?A. 100 B. 200 C. 500D. UNLIMITED FIELDS

Back 211

500

Front 212

HOW MANY ROLL UP SUMMARY FIELDS CAN BE CREATED IN THE ENTERPRISE EDITION ON A CUSTOM OBJECT?A. 10 B. 20 C. 30 D. NO RESTRICTION ON NO. OF FIELDS

Back 212

10

Front 213

WHICH FEATURE IN SFDC COMBINES A LIST VIEW AND RELATED RECORDS INTO ONE SCREEN WITH DIFFERENT FRAMES SO THAT USERS HAVE ALL THE INFORMATION THEY NEED WHEN INTERACTING WITH SALESFORCE.COM?A. ACCOUNTSB. ASSETC. CONSOLED. CALL CENTERE. CAMPAIGN

Back 213

CONSOLE

Front 214

WHICH OF THE FOLLOWING OBJECTS DOES NOT SUPPORT THE BUSINESS PROCESS?A. LEADB. ACCOUNTC. OPPORTUNITYD. CASEE. SOLUTION

Back 214

ACCOUNT

Front 215

WHICH OF THE FOLLOWING DOES NOT NEED BUSINESS PROCESS?A. LEADSB. OPPORTUNITIESC. CONTACTSD. CASES

Back 215

CONTACTS

Front 216

AN OPPORTUNITY THAT REACHES THE THRESHOLD WITH 80% PROBABILITY WILL TRIGGER ADDITIONAL ALERTS IF THE PROBABILITY SUBSEQUENTLY GOES HIGHER TO 85%.A. YESB. NOC. DEPENDS ON THE SETTINGS

Back 216

NO

Front 217

AUTO RESPONSE RULES WORK ON WHICH OBJECTS?A. LEADS AND CASESB. LEADS AND ACCOUNTSC. ACCOUNTS AND OPPORTUNITYD. ACCOUNT AND CASES

Back 217

LEADS AND CASES

Front 218

WHEN ARE THE FORMULA FIELDS RE - CALCULATED?A. EVERY 15 MINUTESB. EVERY TIME THEY ARE SEEN (VIEWED)C. AFTER EVERY DML OPERATIOND. ADMIN CAN SET THE TIME OF REFRESH

Back 218

EVERY TIME THEY ARE SEEN (VIEWED)

Front 219

HOW MANY USER RECORDS CAN BE IMPORTED VIA IMPORT WIZARD?A. 500B. 5,000C. 50,000D. USER RECORDS CANNOT BE IMPORTED VIA IMPORT WIZARD

Back 219

D. USER RECORDS CANNOT BE IMPORTED VIA IMPORT WIZARD

Front 220

WHEN A FIELD IS DELETED FROM A PAGE LAYOUT, IS IT ALSO DELETED FROM THE OBJECT?A. YESB. NO

Back 220

no

Front 221

WHEN YOU INSERT A RECORD USING THE API, DO VALIDATION RULES GET EXECUTED?A. YESB. NO

Back 221

yes

Front 222

DELETING A TAB FROM AN APPLICATION ____A. DELETES THE TAB FROM SALESFORCE.COMB. DELETES THE TAB FROM THAT APPLICATIONC. DELETES THAT PARTICULAR OBJECT OF WHOSE TAB IS DELETEDD. ALL OF THE ABOVE

Back 222

DELETES THE TAB FROM THAT APPLICATION

Front 223

WHICH ONE OF THE FOLLOWING IS A SALESFORCE.COM DEFINITION FOR AN OPPORTUNITY?A. ANY PERSON, ORGANIZATION OR COMPANY THAT MAY BE INTERESTED IN YOUR PRODUCTS AND SERVICES, NOT YET CUSTOMERSB. AN ORGANIZATION, INDIVIDUAL OR COMPANY INVOLVED WITH YOUR BUSINESS SUCH AS CUSTOMERS, COMPETITORS AND PARTNERSC. ANY POTENTIAL REVENUE-GENERATING EVENT I.E. "SALES DEAL"D. ANY INDIVIDUAL OR INFLUENCER ASSOCIATED WITH AN ACCOUNT

Back 223

C. ANY POTENTIAL REVENUE-GENERATING EVENT I.E. "SALES DEAL"

Front 224

THE OPPORTUNITIES FIELDS OF THE CAMPAIGN STATISTICS SECTION ON A CAMPAIGN DETAIL PAGE WILL ONLY BE POPULATED FOR THE CAMPAIGN DESIGNATED AS THE PRIMARY CAMPAIGN SOURCE?A. TRUEB. FALSE

Back 224

TRUE

Front 225

FOR CUSTOM OBJECT RECORDS TO APPEAR IN SEARCH RESULTS, AN ASSOCIATED TAB NEEDS TO EXIST, BUT DOES NOT HAVE TO BE VISIBLE TO USERS.A. TRUEB. FALSE

Back 225

TRUE

Front 226

WHICH OF THE FOLLOWING IS USED FOR AUTOMATICALLY OPENING RECORDS BY AN ADMINISTRATOR WHEN THEY MEET A DATA TRIGGER POINT?A. MANUAL SHARINGB. CRITERIA BASED SHARING RULESC. OWDD. NONE OF THE ABOVE

Back 226

CRITERIA BASED SHARING RULES

Front 227

IF(ISPICKVAL(PICKLIST_FIELD)) HAS THE SAME OUTPUT AS:A. VAL(PICKLIST_FIELD)B. CASE(PICKLIST_FIELD)C. CASE("PICKLIST_FIELD")D. PICKLIST_FIELD(VALUE)

Back 227

CASE(PICKLIST_FIELD)

Front 228

ARE CUSTOM OBJECT REPORTS ACCESSIBLE WHEN YOU ADD A CUSTOM OBJECT TAB?A. YESB. NOC. ONLY IF THE OBJECT IS NOT RELATED TO ANY OTHER OBJECT

Back 228

NO

Front 229

CUSTOM FORMULA FIELDS CAN REFERENCE OTHER CUSTOM FORMULA FIELDS INCLUDING THEMSELVES.A. TRUEB. FALSE

Back 229

FALSE

Front 230

THIS TYPE OF RELATIONSHIP LINKS TWO OBJECTS TOGETHER, BUT IT HAS NO EFFECT ON DELETION, RECORD OWNERSHIP, OR SECURITY, AND THE LOOKUP RELATIONSHIP FIELD IS NOT REQUIRED IN THE PAGE LAYOUT.A. LOOKUP RELATIONSHIPB. MASTER-DATAIL RELATIONSHIPC. MASTER-DETAIL-SUB DETAIL RELATIONSHIP

Back 230

LOOKUP RELATIONSHIP

Front 231

UP TO 25 CUSTOM LOOKUP FIELDS CAN BE DEFINED PER OBJECT. A. TRUEB. FALSE

Back 231

TRUE

Front 232

THE FORMULA EDITOR MAY BE USED IN ALL OF THE FOLLOWING PLACES EXCEPTA. S-CONTROLB. FORMULA FIELDC. DEFAULT VALUES ON STANDARD FIELD

Back 232

DEFAULT VALUES ON STANDARD FIELD

Front 233

WHICH OF THE FOLLOWING ARE TRUE ABOUT MASTER/DETAIL RELATIONSHIPS IN CUSTOM OBJECTS?CHOOSE Correct Answers. A. SHARING IS INHERITED FROM PARENTB. CHILD NEEDS TO BE MANUALLY DELETED WHEN PARENT IS DELETEDC. ONLY CHILD FIELDS ARE AVAILABLE FOR REPORTINGD. LOOKUP FIELD IN CHILD IS REQUIRED

Back 233

SHARING IS INHERITED FROM PARENTLOOKUP FIELD IN CHILD IS REQUIRED

Front 234

AN OPPORTUNITY RECORD, CREATED WITH A CLOSE DATE OF JULY 30, MEETS THE CRITERIA OF A TIME-DEPENDENT WORKFLOW RULE. THE TIME-DEPENDENT ACTION IS SCHEDULED FOR JULY 23. WHAT HAPPENS IF THE OPPORTUNITY IS EDITED BEFORE JULY 23 AND NO LONGER MEETS THE CRITERIA?A. THE TIME-DEPENDENT ACTION IS PUT ON HOLD.B. THE TIME-DEPENDENT ACTION WILL EXECUTE ON JULY 23.C. THE TIME-DEPENDENT ACTION WILL EXECUTE ON JULY 30.D. THE TIME-DEPENDENT ACTION IS AUTOMATICALLY REMOVED FROM THE QUEUE.

Back 234

THE TIME-DEPENDENT ACTION IS AUTOMATICALLY REMOVED FROM THE QUEUE.

Front 235

WHICH OBJECTS INCLUDE DEFAULT BUSINESS PROCESSES?Choose the correct answers. A. LEADSB. OPPORTUNITIESC. CAMPAIGNSD. CASESE. SOLUTIONS

Back 235

A. LEADSB. OPPORTUNITIESD. CASESE. SOLUTIONS

Front 236

What will prevent a System Administrator from deleting a custom object?A. If that object is in a Master-Detail relationship.B. When it is referrenced in a formula field from in other objects.C. When there is an active approval process on the object.D. If that object is a target of an analytic snapshot.

Back 236

If that object is a target of an analytic snapshot.

Front 237

What is required when creating a new Custom Object Tab?Choose correct answersA. A custom or standard object that has no tab yet.B. A standard or custom Tab Style.C. A Splash page.D. Visibility to at least User Profile.

Back 237

A. A custom or standard object that has no tab yet.B. A standard or custom Tab Style.

Front 238

What happens when you delete a custom object?A. The custom object will be stored in the recycle bin together with the data in it for 60 days prior to complete removal from the system.B. Until permanently erased, the custom object and its data still count against the maximum number of items allowed in your organization.C. The custom object, its data and the custom tab associated to it will appear in the Deleted Custom Objects list for 45 days.D. The object's data records currently in the Recycle Bin can only be restored if the object itself is restored.

Back 238

Until permanently erased, the custom object and its data still count against the maximum number of items allowed in your organization.

Front 239

Pick the correct statements about Formula Fields below:Choose correct answers.A. Formula fields are read-only fields, and are displayed on record edit pages.B. Currency codes cannot be used in Fomula Fields.C. Formula fields can reference standard, custom, other formula fields and itself.D. Formula fields can reference fields within the same object, a parent object, or a lookup object, but not fields on child objects.

Back 239

Currency codes cannot be used in Fomula Fields.Formula fields can reference fields within the same object, a parent object, or a lookup object, but not fields on child objects.

Front 240

Choose the statements that provide correct information about Custom Lookup Relationships in Salesforce CRM:Choose correct answers.A. It creates a relationship that links this object to another object.B. A Custom Lookup field can point to records in the Same Object including itself.C. Values in Lookup Fields are Active Hyperlinks to the Related Record's Related Lists.D. You can build a Custom Lookup Relationship between an Object and itself.

Back 240

A. It creates a relationship that links this object to another object.D. You can build a Custom Lookup Relationship between an Object and itself.

Front 241

What can be set when creating a custom app?Choose correct answers. A. The custom app logo and its dimensions.B. The objects to be included in the app.C. The default landing tab.D. The Roles who will have access to the app.

Back 241

B. The objects to be included in the app.C. The default landing tab.

Front 242

Pick the incorrect statement about Report Types in Salesforce CRM.A. A report type defines the set of records and fields available to a report based on the relationships between a primary object and its related objects.B. Reports display only records that meet the criteria defined in the report type.C. Salesforce CRM System Administrators must create custom report types in order to create custom reports.D. All Custom Reports are built based on a certain report type.

Back 242

Salesforce CRM System Administrators must create custom report types in order to create custom reports.

Front 243

Which formula would you use in a validation rule to ensure that a custom date field contains a date within the current month and year.A. OR ( YEAR( My_Date__c ) <> YEAR ( TODAY() ), MONTH( My_Date__c ) <> MONTH ( TODAY() ) )B. YEAR( My_Date__c ) <> YEAR ( TODAY() )C. YEAR( My_Date__c ) <= YEAR ( TODAY() )D. OR ( YEAR( My_Date__c ) > YEAR ( TODAY() ), MONTH( My_Date__c ) <= MONTH ( TODAY() ) )

Back 243

A. OR ( YEAR( My_Date__c ) <> YEAR ( TODAY() ), MONTH( My_Date__c ) <> MONTH ( TODAY() ) )

Front 244

A System Administrator created a custom object and built a relationship between it and Accounts with the later as the Master object. If he recently enabled Person Account in the same org, which extra step needs to be done first before he can see that object in Person Account's related list?A. Add it in the Person Account page layout.B. Remove it from Business Account page layout then add it to Person Account page layout.C. Build a new relationship between person account and that object then add it to Person Account page layout.D. You can not build a relationship between Person Account and a custom object.

Back 244

Add it in the Person Account page layout.

Front 245

Which relationships between objects are possible?Choose correct answers.A. A custom object as a master to a Standard object.B. Look up between a standard object and itself.C. Look up between a custom object and itself.D. A Master - Detail relationship between two custom objects.

Back 245

B. Look up between a standard object and itself.C. Look up between a custom object and itself.D. A Master - Detail relationship between two custom objects.

Front 246

Choose the objects where you can enable Field History Tracking:Choose correct answers.A. Accounts, Contacts, LeadsB. Service Contracts, Contract Line Items, ContractsC. Quotes, Quotes Line ItemsD. Cases, Solutions, Entitlements

Back 246

A. Accounts, Contacts, LeadsB. Service Contracts, Contract Line Items, ContractsD. Cases, Solutions, Entitlements

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Where can you launch the New Custom Object Tab?A. At the custom Tabs Page.B. At the Quick Create Section of the Sidebar.C. After Saving a Custom Object.D. After Saving a Visual Force Page.

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After Saving a Custom Object.

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A System Administrator deleted a custom field in the Accounts object. Which of the following is true? A. Custom Formula Fields referencing this field will also be deleted.B. This field still counts against the maximum number of custom fields allowed in your organization within 45 days unless otherwise deleted.C. Salesforce stores deleted custom fields and their data in the recycle bin until your organization permanently deletes them or 45 days has elapsed, whichever happens first.D. Assignment or Escalation Rules that rely on the custom field data will cease to run.

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This field still counts against the maximum number of custom fields allowed in your organization within 45 days unless otherwise deleted.

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How does Folder access differ from Record access?A. Folder Access is controlled by permissions while Record Access is controlled by Role Hierarchy and Org-Wide Defaults.B. Folder Access is controlled by permissions while Record Access is controlled by Role Hierarchy, Field Level Security and Org-Wide Defaults.C. Folder Access is controlled by permissions while Record Access is controlled by Field Level Security and Org-Wide Defaults.D. Folder Access is controlled by permissions while Record Access is controlled by Role Hierarchy and Field Level Security.

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Folder Access is controlled by permissions while Record Access is controlled by Role Hierarchy and Org-Wide Defaults.

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A newly hired Salesforce System Administrator inadvertently deleted a custom object. After restoration of the object, what else needs to be done?Choose correct answers.A. Recreate its custom tab and restore the records.B. Reactivate Data Validation rules and any approval process for that object.C. Rebuild workflow rules.D. Re establish broken look up relationships.

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B. Reactivate Data Validation rules and any approval process for that object.C. Rebuild workflow rules.

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A telecom company is implementing Salesforce in its service and support department. They want to receive emails in Salesforce so that a Case will be created for new incoming emails. They also want to set it so that if an email contains words such as "frustrated", "aggravated" and the likes will automatically be routed to the Tier 2 support. What Case management features will have to be used in order to satisfy the above requirements?Choose 2 answers.A. Case Escalation Rules.B. Email to Salesforce.C. Email to Case.D. Case Assignment Rules.

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C. Email to Case.D. Case Assignment Rules.

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Which of the following would require a custom field to be created for the User object?a. Employee Numberb. Delegated Approverc. Hire Dated. Time Zone

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Hire Date

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Inline editing updates the field whenA. The field is saved/updated B. When the record is saved/updated C. When the return key is pressed D. None of the above

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When the record is saved/updated

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Which of the following are not standard objects?A. OpportunitiesB. SolutionsC. Job ApplicantsD. AccountsE. Campaigns

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Job Applicants

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Which feature effectively allows you to "lock" the converted amount on closed opportunities?A. LocaleB. Company ProfileC. Multi-currencyD. Advanced Currency ManagementE. None of the above

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Advanced Currency Management

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The following can be done by a System Admin to a standard field.A. Change the field labelB. Add help textC. Add/edit values of a picklistD. Delete the fieldE. All of the aboveF. None of the above

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A. Change the field labelB. Add help textC. Add/edit values of a picklist

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Use a __________ picklist to filter the values of one picklist based on the value of another picklist.A. ControllingB. Multi-selectC. DependentD. Independent

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dependent

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A checkbox can be the controlling field to a dependent picklist.A. TrueB. False

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TRUE

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AW Computing needs to track the manufacturer and model for specific computers and laptops. How can the system administrator ensure that manufacturer selected influences the values available for model.A. Create a multi-select picklist field that includes both manufacturers and models.B. Create a lookup field from the manufacturer object to the model objectC. Create a manufacturer field as a controlling picklist and the model as a dependent picklistD. Create a manufacturer field as the dependent picklist and the model as the controlling picklist.

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Create a manufacturer field as a controlling picklist and the model as a dependent picklist

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Lookup fields allow users to select a record from another object during data entry, creating a parent-child relationship.A. TrueB. False

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TRUE

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Which of the following are true about formula fields?A. They are read-onlyB. They will not display on record edit pagesC. They will not display on record detail pagesD. They are not searchableE. They will not display on reports

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A. They are read-onlyB. They will not display on record edit pagesD. They are not searchable

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A cross object formula references fields from parent objects.A. TrueB. False

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TRUE

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When creating a sales process, the System Administrator will be modifying/filtering the values of the __________ field.A. AmountB. StageC. Next StepsD. Status E. Close Date

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stage

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The system administrator has been asked to create a way to track Shipments of products to customers. Shipments should be closely tied to the Opportunity record and there may be more than one shipment record per Opportunity and the Opportunity should be required (i.e. Users cannot save a Shipment record without associating it to an Opportunity). The system administrator should createA. A cross object formula displaying Opportunity ID on the Shipment recordB. A Master - Detail relationship on the Shipment object to the Opportunity objectC. A lookup relationship on the Opportunity object to the Shipment objectD. A lookup relationship with a lookup filter from Opportunity to Shipment

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A Master - Detail relationship on the Shipment object to the Opportunity object

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In order to create a many-to-many relationship between two objects, a junction object must be created. This junction object will have a Master-Detail relationship to both objects.A. TrueB. False

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TRUE

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To enable Field History Tracking for an object, the system administrator must also add the related list to the page layout.A. TrueB. False 

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TRUE

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Which statement about custom summary formulas is true?A. Reports can be grouped by a custom summary formula resultB. Custom summary formulas can reference a formula field within a reportC. Custom summary formulas can reference another custom summary formulaD. Custom summary formulas can be used in a report built from a custom report type

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B. Custom summary formulas can reference a formula field within a reportD. Custom summary formulas can be used in a report built from a custom report type

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Record types specify the following elements.A. Picklist valuesB. Page layoutsC. Business processesD. All of the aboveE. None of the above

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All

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The support team has asked the System Administrator to automate the notification of a customer's support plan ending - they would like for the Customer Support Rep to receive an email 30 days before the Support Plan Expires (Support Plan Expiration Date is on the Account record). What will the system administrator do?A. Create a workflow rule with a time-based trigger to fire 30 days before the Support Plan Expiration Date and use an email action to notify the assigned Support RepB. Create a workflow rule with an immediate action to email the Support rep but with a due date of 30 days before the Support Expiration DateC. Create an Apex trigger to fire 30 days before Support Plan Expiration Date and use an email action to notify the assigned Support RepD. This cannot be done

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A. Create a workflow rule with a time-based trigger to fire 30 days before the Support Plan Expiration Date and use an email action to notify the assigned Support Rep

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The page layout allows users to see the Next Steps field on an Opportunity record, Field Level Security dictates that the field is hidden, how will the field appear to the user? A. The field will be hidden from the userB. The field will be read only C. The field will be visible and editable to the userD. None of the above

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The field will be hidden from the user