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60 Cards in this Set
- Front
- Back
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A user would like a report that includes data from Accounts and a custom object. What should the administrator do? |
c. Define a new report type that includes accounts and the custom object
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When would you use network based security? a. When you want to limit when people can log in.
a. When you want to limit when people can log in. b. When you want to limit where people can log in c. When you want to limit who can log in d. When you want to make it difficult to use stolen credentials. |
a. When you want to limit when people can log in.
b. When you want to limit where people can log in d. When you want to make it difficult to use stolen credentials. |
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What does the campaign influence feature allow:
a. Associate the one primary campaign that has influenced the opportunity b. Add multiple campaigns that have influenced an opportunity to an opportunity related list c. Automatically associate active campaigns with related opportunities d. Indicate whether an opportunity has been influenced by an opportunity |
a. Associate the one primary campaign that has influenced the opportunity
b. Add multiple campaigns that have influenced an opportunity to an opportunity related list |
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A user is having trouble resetting their password. Which 3 of the following would you advise?
a. You need to enter at least eight characters for your password. b. You are required to have at least one character and one number for your password. c. You can use one of your last three passwords when you reset. d. Your security question should not contain your password. |
a. You need to enter at least eight characters for your password.
b. You are required to have at least one character and one number for your password. d. Your security question should not contain your password. |
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What of the following is not true about fiscal year settings:
a. If you enable a custom fiscal year you cannot disable it b. Collaborative Forecasting works with custom fiscal years c. Custom fiscal years impact forecasts, reports and quotas d. Standard fiscal years can start on the first day of any month |
d. Standard fiscal years can start on the first day of any month
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Quotes that are discounted more than 20% need Sales Director approval. How can this requirement be met?
a. Create a validation rule to check the discount percentage b. Create a workflow to assign the quote to the Sales Director c. Create an approval process on the opportunity with a filter on the opportunity discount percentage d. Create an approval process on the quote with a filter on the quote discount percentage |
d. Create an approval process on the quote with a filter on the quote discount percentage
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Your company sells internet service that is invoiced monthly. What should you create to represent this:
a. A quantity schedule b. A revenue schedule c. A default quantity and revenue schedule d. A default product schedule |
c. A default quantity and revenue schedule
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After a record is created, what is the correct sequence of rules that are processed:
a. Assignment rules, workflow rules, validation rules b. Escalation rules, assignment rules, workflow rules c. Validation rules, assignment rules, workflow rules d. Escalation rules, assignment rules, workflow rules |
c. Validation rules, assignment rules, workflow rules
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What is true regarding deleting fields:
a. It is possible to delete a standard or custom field b. If a field is undeleted, the data is not restored c. Once deleted it it possible to undelete a field d. After a field is deleted, it still can be undeleted for 10 days before it is deleted permanently |
c. Once deleted it it possible to undelete a field
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What is correct regarding lead management features: (Pick all that apply).
a. If there are no lead assignment rules, leads are assigned to the default lead owner b. Unassigned leads can be stored in a lead queue. c. Leads can be automatically assigned with lead assignment rules d. The sharing model for leads is always Public Read / Write |
a. If there are no lead assignment rules, leads are assigned to the default lead owner
b. Unassigned leads can be stored in a lead queue. c. Leads can be automatically assigned with lead assignment rules d. The sharing model for leads is always Public Read / Write |
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What is true about the running user for a dashboard:
a. The dashboard will only display for the running user b. The running users security settings will determine the data that is displayed c. If a user drills down into a source report, the report will display data based on the running user's security settings d. If the running user has 'modify all data' permission then the dashboard will display all records available for an object, regardless of user security settings |
b. The running users security settings will determine the data that is displayed
d. If the running user has 'modify all data' permission then the dashboard will display all records available for an object, regardless of user security settings |
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A dashboard shows data from source reports in the form of visual components. These components could be all except for:
a. Charts b. Visual Force pages c. Gauges d. Custom Report Types |
d. Custom Report Types
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A customer service manager would like to automatically assign cases to the most appropriate agent to handle the request. What feature could be used:
a. Case Escalation Rules b. Case Assignment Rules c. Email to Case d. Web to Case |
b. Case Assignment Rules
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What is true regarding approval process capabilities:
a. If enabled, an approver can receive and reply responses via email b. Records are always locked for all users during an approval process c. Approval requests can only be assigned to users d. Approval requests can be sent via chatter for any standard or custom object |
a. If enabled, an approver can receive and reply responses via email
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Regarding the refresh of dashboards, mark all that apply:
a. A dashboard is refreshed each time it is displayed b. A user can refresh the dashboard on demand by clicking the refresh button c. A dashboard can be scheduled to refresh automatically at specific times d. After a dashboard has been refreshed it can be emailed automatically to a group of users |
b. A user can refresh the dashboard on demand by clicking the refresh button
c. A dashboard can be scheduled to refresh automatically at specific times d. After a dashboard has been refreshed it can be emailed automatically to a group of users |
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What do you need to consider before enabling the My Domain feature. Choose three answers:
a. After the new domain has been deployed, it cannot be reversed b. Visualforce page URLs will change c. My Domain cannot be used in a sandbox environment d. Users will not be able to logon from https://login.salesforce.com |
a. After the new domain has been deployed, it cannot be reversed
b. Visualforce page URLs will change d. Users will not be able to logon from https://login.salesforce.com |
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A BlueSky Marketing manager would like to generate a list of contacts for a mailing list. What type of report would be the most appropriate to use:
a. Tabular b. Summary c. Mailing d. Matrix |
a. Tabular
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How can knowledge base articles be searched? (Choose three)
a. Using global search b. Using federated search on the Knowledge tab c. From the Article Management tab d. Using Knowledge Base search |
a. Using global search
b. Using federated search on the Knowledge tab c. From the Article Management tab |
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After restoring a custom field, you must do the following: (Choose 2 answers)
a. Convert any lookup relationships to master detail if required b. Make the restored field required if necessary c. Restore lead conversion field mapping d. Set the data type of the restored field |
a. Convert any lookup relationships to master detail if required
b. Make the restored field required if necessary |
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Which features are available with Solutions:
a. Validation rules b. Record Types c. Field History d. All of the above |
d. All of the above
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What are the different ways data can be backed up?
a. Schedule a daily data backup using the data export tool b. Run a backup on demand using the data export tool c. Export data using data loader d. Use the standard and custom object data export wizard |
b. Run a backup on demand using the data export tool
c. Export data using data loader |
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The company profile includes all of the following settings except for:
a. Fiscal Year Settings b. Corporate Currency c. Default Language d. Company Login Hours |
d. Company Login Hours
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You would like to send a message to a person in your organisation but not share it with others. What is the best way to do this?
a. Send an email b. Send a private message within Chatter c. Post a private comment on their profile d. Create a private group within Chatter and invite the other person |
b. Send a private message within Chatter
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You would like visitors to your public site to be able to view knowledge base content. What do you need to do to enable this?
a. Nothing, this is enabled by default b. Install an app from the App Exchange c. Enable external knowledge access in profile settings d. Build a custom solution to expose Knowledge content to a public site |
b. Install an app from the App Exchange
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What determines what type of content an article contains?
a. The article type b. The article layout c. The article type template d. The article data category |
a. The article type
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What is not correct regarding the Cloud Scheduler:
a. You can invite up to 10 people to a meeting using cloud scheduler b. You can use Cloud Scheduler to request a meeting with a contact, lead, person account, or other Salesforce user c. Salesforce creates a unique Web page for your meeting that displays the proposed meeting times. d. You can either propose meeting times or let Salesforce propose times for you. |
a. You can invite up to 10 people to a meeting using cloud scheduler
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Which of the following are true regarding the lead conversion process:
a. An account is always created b. A contact is always created c. An opportunity is always created d. Custom lead fields can be inserted into standard or custom account, contact or opportunity fields |
a. An account is always created
b. A contact is always created |
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Your company offers a gold, silver and retail price depending on the customer type. What is the best way of handling this:
a. Create products for each customer type with different prices b. Use a default product schedule c. Create three quantity product schedules d. Create a pricebook for each customer type |
d. Create a pricebook for each customer type
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What is the best way to execute an email campaign:
a. Use the mass email functionality and reference the campaign id b. Use a 3rd party email application c. Export the campaign member list and do a bulk email d. Email campaigns should not be recorded in Salesforce |
b. Use a 3rd party email application
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Shared Activities lets users relate events to how many contacts?
a. 5 b. 10 c. 20 d. 50 |
d. 50
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Your company would like to set the target close date for cases based on the customer type. How could you meet this requirement:
a. Use a dependent picklist b. Create a validation rule c. Use an approval process d. Create a workflow with a filter criteria on customer type to set the target close date with a field update |
d. Create a workflow with a filter criteria on customer type to set the target close date with a field update
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What is not true regarding Campaign hierarchies?
a. Campaign hierarchies can have an unlimited number of levels b. An administrator must enable campaign hierarchy functionality c. Statistics are available for the aggregrate values of campaigns in a hierarchy d. All campaigns in a hierarchy must use the same currency |
a. Campaign hierarchies can have an unlimited number of levels
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When a lead is converted: (Pick all that apply)
a. The lead is visible in the leads tab with a status of 'converted' b. The owner of the records created can be selected at the time of conversion c. The opportunity name is generated automatically d. If an existing contact exists, information from the lead will update the existing contact data |
b. The owner of the records created can be selected at the time of conversion
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If a user is working in Salesforce when the login hours end, what happens:
a. A warning message is displayed and the user is logged out immediately. b. The user can continue working, but no new users can login. c. The user can continue viewing the page they are currently on, but cannot take any further action. d. The user can continue working with no impact. |
c. The user can continue viewing the page they are currently on, but cannot take any further action.
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Your company would like to display solutions on its website for public access and without requiring visitors to login. What should it enable?
a. Public solutions b. Solutions within a customer portal c. Self service portal d. Solutions portal |
a. Public solutions
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Which statement about Case Asssignment Rules is correct:
a. Multiple assignment rules can be active b. A case can be assigned to a user, queue or role c. A case assignment rule entry can include formula rule entries d. The assignee will automatically get an email notification when the case is assigned to them. |
c. A case assignment rule entry can include formula rule entries
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A user logged into Salesforce in the morning and updated some records. They didn’t come back to it again until the afternoon. They found that they were logged out. You haven’t changed the default
session settings. You explain to the user that: a. Users are automatically logged out at lunchtime. b. Users are automatically logged out after 1 hour of inactivity. c. Users are automatically logged out if they don't use the system for 2 hours. d. When a user closes the browser window they are automatically logged out of Salesforce. |
c. Users are automatically logged out if they don't use the system for 2 hours.
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How can knowledge base articles be accessed?
a. From a related list on the Cases object b. From a customer or partner portal c. From a public knowledge base site d. All of the above |
d. All of the above
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Which of the following is true regarding group tasks:
a. The same task is assigned to all members of the group b. Each member of the group is assigned a copy of the task c. Group tasks are only used for personal groups d. Group task functionality must be enabled for your organisation |
b. Each member of the group is assigned a copy of the task
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When creating a group task in salesforce, you can assign an individual copy of this task to as many as ___ users.
a. 100 b. 25 c. 10 d. 200 |
a. 100
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What is true about dynamic dashboards:
a. A dynamic dashboard will refresh automatically several times a day b. A dynamic dashboard will show data according to the user's security settings c. If a user wants to customise the dashboard, they should use a dynamic dashboard d. In dynamic dashboards, the source reports used can vary according to the user |
b. A dynamic dashboard will show data according to the user's security settings
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What is incorrect regarding solutions:
a. Solutions can be in text or html format b. Solutions can be imported using the data loader c. Custom fields cannot be added to Solutions d. Solutions can be accessed from cases or a customer portal |
c. Custom fields cannot be added to Solutions
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What does the Campaign Update wizard do:
a. Updates all active campaigns b. Uploads a list of names and adds to a campaign c. Update responses for existing contacts and leads d. Updates the response for all existing leads |
c. Update responses for existing contacts and leads
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What are the possible actions of a workflow:
a. Update a field to a new value using a formula b. Send an email using an email template to a certain role c. Create a task or event and assign to a certain user d. Update a field on the master record when a field on the detail record changes |
a. Update a field to a new value using a formula
b. Send an email using an email template to a certain role |
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A sales manager contacts you as he is not able to add a product to an opportunity. What should you check?
a. The product is active b. The product has a standard price in the currency of the opportunity c. The product has been added to a pricebook in the currency of the opportunity and the pricebook entry is active d. All of the above |
d. All of the above
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How can an administrator make sure that internal solutions are not publicly visible?
a. Use the Visible in Public KnowledgeBase field b. Use the Visible in Public solutions field c. Disable the Public solutions setting d. Set the Solutions visiblity setting to private |
a. Use the Visible in Public KnowledgeBase field
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What are the ways leads can be captured with Salesforce? (Choose two answers)
a. Web to Lead b. Email to Lead c. Lead Import d. Lead Assignment |
a. Web to Lead
c. Lead Import |
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What are some of the capabilities of solutions:
a. Solutions can be translated into other languages b. Solutions can be categorised c. Salesforce can automatically suggest solutions d. Salesforce can automatically email solutions when a case is entered |
a. Solutions can be translated into other languages
b. Solutions can be categorised c. Salesforce can automatically suggest solutions |
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What would be the best solution for managing email campaigns and tracking responses back into Salesforce?
a. Use the standard campaign functionality b. Build custom functionality that tracks the responses c. Use a third party app from the App Exchange d. Use a third party email campaign application and integrate with Salesforce |
c. Use a third party app from the App Exchange
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Chatter includes the following features except for:
a. Follow records to be able to see changes to the records b. Ability to share a file with other people c. Create and Join groups d. Chat with people outside of your Salesforce organisation |
d. Chat with people outside of your Salesforce organisation
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How many contacts on your Shared Activities contact can you make as primary contact?
a. 1 b. 2 c. 3 d. 4 |
a. 1
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A user would like to change the language that the online help is displayed in. How can the administrator accomplish this?
a. The administrator changes the Default Language setting in the Company Profile b. The administrator advises the user to change the Language setting in the user's Personal Information c. The administrator changes the Locale for the user d. The adminstrator changes the Default Language setting for the user |
b. The administrator advises the user to change the Language setting in the user's Personal Information
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Salesforce supports the following report formats except one:
a. Custom b. Joined c. Tabular d. Matrix |
a. Custom
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You are working on a team project and would like to share project information and files only with the project team members. What Saleforce feature can support this requirement:
a. Create a public chatter group and only invite the project team members b. Create a private project workspace and add the project team members c. Create a private chatter group and add the project team members to the group d. Create a public chatter group, add the project team members and then change the group access level to private |
c. Create a private chatter group and add the project team members to the group
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What is the purpose of web to lead auto response rules?
a. Ensure an email is sent to every lead created b. Ensure an email is sent to each lead captured from a web form c. Allow different auto response emails to be sent based on lead attributes d. Allow the lead to determine if they want an email confirmation of their product interest |
c. Allow different auto response emails to be sent based on lead attributes
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Reports can consist of the following except one:
a. Data Sorting Parameters b. Data filters c. Groupings d. Graphs |
a. Data Sorting Parameters
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A customer has 7 million records that need to be loaded into Salesforce.
How would you suggest to load these records? a. Data Loader b. Use a third party app from the App Exchange c. Import wizard d. It is not possible to load 7 million records. |
b. Use a third party app from the App Exchange
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What do case queues help you with:
a. Helps you manage your support workload b. Helps you manage distribution of leads c. Helps you manage the distribution of service contracts d. Helps you manage the distribution of custom object records |
a. Helps you manage your support workload
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The Sales Manager of Blue Sky widgets would like to get a report of opportunities grouped by sales stage. What kind of report meet this requirement:
a. Matrix b. Summary c. Tabular d. Two Column |
b. Summary
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Which of the following are correct regarding Campaign Management:
a. Campaigns can be grouped together in a hierarchy b. Campaign members can be added from reports c. Campaign members can be added from a contact or leads list view d. Campaign status can be updated automatically for email camapaigns |
a. Campaigns can be grouped together in a hierarchy |
