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20 Cards in this Set

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Which feature allows a user to group campaigns within a specific marketing program or initiative?


A.campaign hierarchy


B. campaign lists


C. campaign members


D. campaign influence

A.campaign hierarchy

A sales user at Universal Container has updated the opportunity stage for an opportunity in the pipeline. What may be updated as a result of the stage change? Choose 2 answers.


A. sales quota


B. account rating


C. forecast category


D. probability

C. forecast category


D. probability

The sales team at Universal Container wants an easy solution to gather customer requirements and share presentations with their customers. What should an admin do to help the sales team achieve this goal? Choose 2 answers.


A. add customers to private chatter groups


B. use chatter files to share presentations


C. add customers to libraries


D. create opportunity teams for customers

A. add customers to private chatter groups


B. use chatter files to share presentations

What will occur when a system admin creates a dynamic dashboard?


A. the data displayed varies based on the user viewing the dashboard


B. the dashboard component resizes based on the device used to view it


C. the dashboard automatically sends an email when the underlying data changes


D. the dashboard refreshes automatically whenever the underlying data changes

A. the data displayed varies based on the user viewing the dashboard

Which statement about chatter posts and comments are true? Choose 2 answers.


A. updates to the chatter feed on a record are only visible to users with access to the record


B. posts made to a user's profile are visible to all users in the organization


C. posts to a user's profile are hidden from anyone below that user in the role hierarchy


D. posts to a user's profile can be made private by clicking the icon

A. updates to the chatter feed on a record are only visible to users with access to the record


B. posts made to a user's profile are visible to all users in the organization

What should an admin consider when setting up case feed?


A. chatter feed tracking must be enabled for the case object


B. case feed requires the service cloud user feature license


C. the use case feed permission is automatically active for all profiles


D. case feed replaces the standard case detail page by default

A. chatter feed tracking must be enabled for the case object

Which statement is true regarding the Answer community? Choose 2 answers.


A. answers can be displayed externally on a customer or partner portal


B. data categories control access to articles and questions


C. unanswered questions are automatically escalated to new cases


D. community experts must be internal Salesforce users

A. answers can be displayed externally on a customer or partner portal


C. unanswered questions are automatically escalated to new cases

The cloud scheduler has which capability? Choose 2 answers.


A. the cloud scheduler allows users to view available meeting times on lead and contact calendars


B. Salesforce can automatically propose multiple meeting times based on Salesforce user calendars


C. the cloud scheduler can be enabled at the user profile level


D. a custom logo can be added to the meeting request email set to a contact or lead

A. the cloud scheduler allows users to view available meeting times on lead and contact calendars


D. a custom logo can be added to the meeting request email set to a contact or lead

What can an admin configure for users on the search result page? Choose 3 answers.


A. columns displayed for each object


B. filter by which users can narrow down results


C. number of records displayed for each object


D. field being searched for on each object


E. objects included in the search

A. columns displayed for each object


C. number of records displayed for each object


D. field being searched for on each object

What should a system admin consider when setting up mobile Lite? Choose 2 answers.


A. it must be enabled for the entire organization


B. it allows access to most custom objects in the organization


C. only recently-viewed records are synchronized


D. it allows access to all standard objects in the organization

A. it must be enabled for the entire organization


D. it allows access to all standard objects in the organization

Which data can be highlighted in a report using conditional highlighting? Choose 3 answers.


A. data fields


B. summarized totals


C. group by field names


D. summary formulas


E. grand totals

A. data fields


B. summarized totals


E. grand totals

What is the capability of Service Cloud (Customer) portal? Choose 2 answers.


A. customers can log, view, edit, and close their own cases


B. the portal can be customized with corporate branding


C. customers can view and edit contacts related to their own accounts


D. the portal and its users can be created without additional licensing

A. customers can log, view, edit, and close their own cases


B. the portal can be customized with corporate branding

How can a sales user relate an opportunity to a campaign? Choose 2 answers.


A. select the campaign record type when creating the opportunity


B. use the campaign influence related list on the opportunity


C. use the campaign hierarchy related list on the opportunity


D. select the primary campaign source for the opportunity

B. use the campaign influence related list on the opportunity


D. select the primary campaign source for the opportunity

Universal Containers wants to capture the invoice number and account credit score for billing cases. How would an admin accomplish this? Choose 2 answers.


A. create a validation rule


B. create custom fields


C. create a support processes


D. create a page layout

B. create custom fields


C. create a support processes

What can a marketing user do using the manage button on a campaign record? Choose 2 answers.


A. create a custom report including all the campaign members


B. import new leads and associate them with the campaign


C. associate existing opportunities with the campaign


D. associate existing contacts with the campaign

B. import new leads and associate them with the campaign


D. associate existing contacts with the campaign

Which privilege can be granted to members of a content library (workspace) without modifying user permissions? Choose 2 answers.


A. edit a member's library permissions


B. add tags when editing content details


C. share content with other users in chatter


D. create a new library

B. add tags when editing content details


C. share content with other users in chatter

Which statement about Community experts is true? Choose 2 answers.


A. community experts can delete inappropriate community content


B. community experts are designated by an icon


C. community experts can manage Salesforce Ideas Categories


D. community experts can be designated for Salesforce Ideas or Answers

B. community experts are designated by an icon


D. community experts can be designated for Salesforce Ideas or Answers

When working on opportunities, sales reps at Universal Containers need to understand how their peers have successfully managed other opportunities with comparable products, competing against the same competitors. Which feature should a system admin use to facilitate them? Choose 2 answers


A. big deal alerts


B. chatter groups


C. similar opportunities


D. opportunity update reminders

B. chatter groups


C. similar opportunities

Which schedule type can be defined for a product? Choose 2 answers.


A. revenue


B. production


C. quantity


D. forecast

A. revenue


C. quantity

Which setting can a system admin control in the Salesforce user interface? Choose 3.


A. enable spell checker


B. enable enhanced list views


C. enable customizable recent items


D. enable hover details


E. enable Chatter for specific users

A. enable spell checker


B. enable enhanced list views


D. enable hover details