• Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off
Reading...
Front

Card Range To Study

through

image

Play button

image

Play button

image

Progress

1/30

Click to flip

Use LEFT and RIGHT arrow keys to navigate between flashcards;

Use UP and DOWN arrow keys to flip the card;

H to show hint;

A reads text to speech;

30 Cards in this Set

  • Front
  • Back

When case assignment rules are being setup, cases can be assigned to whom? Choose 2 Answers


A. contact


B. Case Team


C. User


D. Queue

C. User


D. Queue

What level of access can be set when sharing a document folder with users? Choose 2 Answers


A. Read/Write/Create/ Delete


B. Read/Write


C. Read/Write/Create


D. Read only

B. Read/Write


D. Read only

A user is having trouble logging into Salesforce. The user's login history shows that this person has attempted to log in multiple times and has been locked out of the organization. How can the system administrator help the user log into Salesforce? Choose 2 Answers


A. Send an email to the user containing the user's password


B. Log in as the user and enter a new password.


C. Click Reset Password on the user's record detail page


D. Click unlock on the user's record detail page

C. Click Reset Password on the user's record detail page


D. Click unlock on the user's record detail page

When the multiple currencies feature is enabled, which currency is used as the basis for all currency conversion rates?


A. corporate currency


B. record currency


C. active currency


D. personal currency

A. corporate currency

Universal Containers set the OWD for cases to private. When a case is escalated, case ownership changes to a Tier 2 support agent. How can a sys admin give the sales operations team read/write access to all escalated cases?


A. create a criteria-based sharing rule


B. create an ownership-based sharing rule


C. create a case escalation rule


D. create a case assignment rule

A. create a criteria-based sharing rule

Which circumstance will prevent a System Admin from deleting a custom field?


A. the field is used in a workflow field update


B. the field is used in a page layout


C. the field is part of a field dependency


D. the field is used in a report.

A. the field is used in a workflow field update

What type of customization can be done on Activities (task and events)? Choose 3 Answers


A. custom fields


B. field tracking


C. workflow rules


D. assignment rules


E. validation rules

A. custom fields


C. workflow rules


E. validation rules

Universal Containers requires that the OWD for opportunities be set to public read/write. However, Sales Users are complaining that opportunity reports return too many results, making it difficult to find their team opportunities in the report results. How can the system admin address this problem?


A. update the sharing rules to limit user access to certain opportunities


B. move the opportunity reports into a folder with restricted access


C. move the opportunity reports into each user's personal report folder


D. use the show filter to filter report results and reduce records returned

D. use the show filter to filter report results and reduce records returned

What is an option when customizing a report? Choose 3 answers


A. add a filter


B. Schedule a refresh time


C. add a gauge component


D. add a grouping


E. summarize fields

A. add a filter


D. add a grouping


E. summarize fields

When using sharing rules, what can records be shared with? Choose 2 Answers


A. Profiles


B. Public Groups


C. Queues


D. Roles and subordinates

B. Public Groups


D. Roles and subordinates

Universal Containers uses a private sharing model for opportunities. The Sales team wants Sales Engineers to be involved in specific opportunities to help Sales Reps close deals faster. How can an admin meet this request?


A. Enable Chatter Feed Tracking on opportunities


B. Add Sales Engineers to opportunity teams


C. Add Chatter groups to opportunities


D. add Sales Engineers to account teams

B. Add Sales Engineers to opportunity teams

Which statement about products and price books is true? Choose 2 answers


A. the standard and list price for a product can be listed in multiple currencies


B. price books that contain assets cannot contain products.


C. a product can have a different list price in different price books.


D. products without a price are automatically added to the standard price book

A. the standard and list price for a product can be listed in multiple currencies


C. a product can have a different list price in different price books.

Universal Containers wants to automatically back up all Salesforce data on a monthly basis. Which tool can a sys admin use to meet this requirement?


A. Data export service


B. Analytic snapshot


C. import wizard


D. scheduled report

A. Data export service

How can a sys admin restrict users from viewing certain fields in list views, searches, page layouts and reports?


A. remove the field from reports and list views


B. set the field to hidden on the user role


C. remove the field from page layouts


D. set the field to hidden using field-level security

D. set the field to hidden using field-level security

Where can the multilingual solution search feature be enabled? Choose 2 answers


A. public knowledge base


B. Salesforce content


C. solution tab search


D. self-service portal

A. public knowledge base


D. self-service portal

What should be considered when configuring the lead conversion process? Choose 2 answers


A. custom lead fields can be mapped to custom object fields


B. roll-up summary lead fields can be mapped to custom contact fields


C. custom lead fields can be mapped to account, contact, and opportunity fields


D. standard lead fields are automatically converted to account, contact, and opportunity fields

C. custom lead fields can be mapped to account, contact, and opportunity fields


D. standard lead fields are automatically converted to account, contact, and opportunity fields

Which option is available when using the Process Visualizer? Choose 2 answers


A. Add approval steps from the process visualizer


B. View approval processes as a flow chart


C. Edit the criteria used to trigger the approval process


D. Share annotated approval process diagrams

B. View approval processes as a flow chart


D. Share annotated approval process diagrams

A user profile has login hour restrictions set to Monday through Friday, 8 am to 5 pm. The user logged in at 4:30 pm on a Tuesday and its is now 5:01 pm. Which behavior of the application should the user expect?


A. The user will be logged out and any unsaved work in process will be lost.


B. The user will be able to continue working and start new sessions


C. the user will be logged out and any unsaved work in process will be saved


D. the user will be able to continue working, but will be unable to start any new sessions

A. The user will be logged out and any unsaved work in process will be lost.

The Support team at Universal Container wants to be more proactive about renewing support plans with customers. They would like the Support Rep dedicated to each account to be notified a month before the account's support plan expires. What should an admin configure to meet this requirement?


A. Escalation rule


B. Workflow rule


C. Auto-response rule


D. assignment rule

B. Workflow rule

If two objects have a parent child relationship. How can a user access the child record from the parent record?


A. lookup field


B. child field


C. custom link


D. related list

D. related list

What is the purpose of the Ideas Community. Choose 2 answers


A. to post customer ideas by logging cases on the ideas tab of the portal


B. To provide access to articles that answer questions around an idea theme


C. to invite customers, partners, and employees to submit ideas around a theme


D. to comment on and vote for idea posted by other community members

C. to invite customers, partners, and employees to submit ideas around a theme


D. to comment on and vote for idea posted by other community members

Which is a feature of Chatter? Choose 3 answers


A. Events


B. Notes


C. bookmarks


D. recommendations


E. feeds

C. bookmarks


D. recommendations


E. feeds

Which dashboard component can display data from the summary rows of a report? Choose 2 answers


A. Chart


B. Gauge


C. Metric


D. Table

A. Chart


D. Table

Which chart type can be used to display summary values from two different levels of grouping on a report? Choose 2 answers


A. Donut chart


B. Grouped line chart


C. Funnel Chart


D. Stacked bar chart

B. Grouped line chart


D. Stacked bar chart

Sales Reps at Universal Containers should not be able to create leads, delete their own accounts, or send mass emails. How can an admin meet these requirements?


A. Create a custom profile


B. change the OWD settings


C. modify a standard profile


D create a sharing rule

A. Create a custom profile

What does Salesforce authenticate before allowing a user to log in through the user interface? Choose 3 answers


A. Whether the users profile has IP address restrictions


B. Whether the users profile has login hour restrictions


C. whether the organization has trusted IP addresses


D. whether the users profile has specified business hours


E. whether the users API is enabled

A. Whether the users profile has IP address restrictions


B. Whether the users profile has login hour restrictions


C. whether the organization has trusted IP addresses

What is affected by changing the default locale for an organization?


A. Date Fields


B. Currency


C. Time zone


D. Language

A. Date Fields

Which of the following are dashboard component types? Choose 5 answers


A. Gauge


B. Custom S Control


C. Page Block


D. Graph


E. Apex


F. Chart


G. Table


H. Metric

A. Gauge


B. Custom S Control


F. Chart


G. Table


H. Metric

which of the following are standard Salesforce.com apps? Choose 4 answers


A. Salesforce Automation


B. Documents


C. Ideas


D. Opportunities


E. Marketing


F. Campaigns


G. Content

A. Salesforce Automation


C. Ideas


E. Marketing


G. Content



Which of the following are controlled by the user's profile? Choose 4 answers


A. Default Time zone


B. Admin and General User Permission


C. Login hours


D. Tabs Show


E. Fiscal year


F. IP restrictions

B. Admin and General User Permission


C. Login hours


D. Tabs Show


F. IP restrictions