Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
27 Cards in this Set
- Front
- Back
|
"If a standard field on the account object is not required, what are the options? There are 2 correct answers.
A. Remove it from page layout B. Hide it using field level security C. Delete the field from the object D. Use a permission set to hide the field" |
"A. Remove it from page layout
B. Hide it using field level security" |
|
|
"Salesforce Knowledge Articles can be: (There are 2 correct answers.)
A. Rated between 1 to 5 stars B. Linked to reports C. Liked and commented on by users D. Created from cases" |
"A. Rated between 1 to 5 stars
D. Created from cases" |
|
|
"What do you need to be aware of when scheduling a report to be sent via email? There are 3 correct answers.
A. Data in the report may not be the same as the data the user receiving has visibility to B. Recipients of the report must be Salesforce users C. Only standard reports can be scheduled D. Reports can be scheduled to be sent daily, weekly, or monthly" |
"A. Data in the report may not be the same as the data the user receiving has visibility to
B. Recipients of the report must be Salesforce users D. Reports can be scheduled to be sent daily, weekly, or monthly" |
|
|
"How many folder levels are available for Reports and Dashboards?
A. 1 B. 2 C. 3 D. 4" |
"A. 1"
|
|
|
"The Salesforce Administrator would like to be able to control login access to the organization’s Salesforce.com instance. What different options can be used? There are 2 correct answers.
A. Profile based IP restrictions B. Organization wide IP restrictions C. Organization based login hour restrictions D. Profile based login hour restrictions" |
"A. Profile based IP restrictions
D. Profile based login hour restrictions" |
|
|
"As the Salesforce administrator, you need to set up a user in your production organization and also in a sandbox organization. What do you need to consider when setting up the users? There are 2 correct answers.
A. The usernames need to be unique in each organization B. Two usernames cannot share the same email address C. The username must be in the format of an email address D. Salesforce will check the username is a valid email address" |
"A. The usernames need to be unique in each organization
C. The username must be in the format of an email address" |
|
|
"Who can approve or reject e–mail approval requests via e–mail?
A. Approvers specified in the approval process only B. No users can approve or reject a request via e–mail C. Approvers specified in the approval process and all delegated approvers D. All active users" |
"C. Approvers specified in the approval process and all delegated approvers"
|
|
|
"You have a requirement to only allow contacts on a case that are related to the account already selected. What is the most efficient way to meet this requirement?
A. Create a validation rule that checks the contact is related to the account on the case B. Create a dependent lookup on the contact field that references the account field C. Create a lookup filter on the Contact Name field on the case object D. It is not possible to restrict contacts in this way" |
"C. Create a lookup filter on the Contact Name field on the case object"
|
|
|
"If a sales executive gives a discount of more than 20% he should seek approval from the Sales Manager. The Sales Manager should provide approval by updating the “Manager Approval” field on the Opportunity. When this is done, the sales executive should get an email confirming the discount is approved and the opportunity approval date should be time stamped. What Workflow actions are required in this scenario?
A. Email Alert B. Field Update C. Email Alert & Field Update D. Email Alert, Field Update, & Task Creation" |
"C. Email Alert & Field Update"
|
|
|
"What are some uses for record types? There are 2 correct answers.
A. Allows for different page layouts for different types of records B. Allows for different pick list values for different types of records C. Allows different validation rules for different types of records D. Allows for different approval processes for different types of records" |
"A. Allows for different page layouts for different types of records
B. Allows for different pick list values for different types of records" |
|
|
"What step is not related to setting up Web–to–Lead?
A. Map lead fields B. Create an assignment rule C. Create an auto response Rule D. Create Web–to–Lead Workflows" |
"D. Create Web–to–Lead Workflows"
|
|
|
"Robert is a Salesforce.com Administrator at G.W Computing. He has been asked to create a workflow rule field and is considering the evaluation criteria. The incorrect workflow rule evaluation criteria is?
A. Every time a record is edited to subsequently meet criteria B. Every time a record is created C. Every time a record is created and it is edited D. Every time a record is created and edited to subsequently meet criteria" |
"A. Every time a record is edited to subsequently meet criteria"
|
|
|
"Jim is an administrator for Carly Automotive (CA), a distributor of automotive spare parts. CA has just launched a new line of truck parts. Opportunities for these parts will be managed differently than the existing products. Managers also need to be able to view information related to the new opportunities on reports. What should Jim do to configure the opportunity object for this new product line?
A. Create a new record type on the opportunity object for truck parts B. Create a new pick list field for truck statusC. Add the new truck part status values to the existing sales process D. Create a new record type and a new sales process for truck parts" |
"D. Create a new record type and a new sales process for truck parts"
|
|
|
"Your organization has recently completed a large marketing campaign across the globe. The Marketing director wants to acquire customer feedback related to the campaign. He wants to use Salesforce for sending survey forms and collating the survey results directly within Salesforce. As an Administrator, what solution would you suggest?
A. Create a custom survey application using force.com development B. Create a custom survey application using .net and integrate with Salesforce C. Procure a third party survey application D. Look for an AppExchange solution to install that meets the requirements" |
"D. Look for an AppExchange solution to install that meets the requirements"
|
|
|
"What is a report type?
A. A predefined listing of fields from an object B. A way of grouping together similar reports C. Tabular, Summary, and Matrix are all report types D. A definition of objects and fields that can be used to build a report" |
"D. A definition of objects and fields that can be used to build a report"
|
|
|
"What is true regarding custom fields? There are 2 correct answers.
A. Custom fields can be created on standard or custom objects B. Custom fields cannot be deleted once created C. The field type of a custom field can be changed after it has been created D. Field level security does not apply to custom fields" |
"A. Custom fields can be created on standard or custom objects
C. The field type of a custom field can be changed after it has been created" |
|
|
"Your organization has recently completed a large marketing campaign across the globe. The Marketing director wants to acquire customer feedback related to the campaign. He wants to use Salesforce for sending survey forms and collating the survey results directly within Salesforce. As an Administrator, what solution would you suggest?
A. Create a custom survey application using force.com development B. Create a custom survey application using .net and integrate with Salesforce C. Procure a third party survey application D. Look for an AppExchange solution to install that meets the requirements" |
"D. Look for an AppExchange solution to install that meets the requirements"
|
|
|
"What is a report type?
A. A predefined listing of fields from an object B. A way of grouping together similar reports C. Tabular, Summary, and Matrix are all report types D. A definition of objects and fields that can be used to build a report" |
"D. A definition of objects and fields that can be used to build a report"
|
|
|
"What is true regarding custom fields? There are 2 correct answers.
A. Custom fields can be created on standard or custom objects B. Custom fields cannot be deleted once created C. The field type of a custom field can be changed after it has been created D. Field level security does not apply to custom fields" |
"A. Custom fields can be created on standard or custom objects
C. The field type of a custom field can be changed after it has been created" |
|
|
"What situations can trigger an auto–response rule? There are 3 correct answers.
A. Case Escalation B. Web–to–Case submission C. Email–to–Case D. Changing the default pick list value E. Customer Portal Case submission" |
"B. Web–to–Case submission
C. Email–to–Case E. Customer Portal Case submission" |
|
|
"Michelle wants to open up sharing for a group of records. The “Deliveries” custom object has Private object level security with the sharing setting “Grant Access Using Hierarchies” deselected. A Manager at the top of the hierarchy would like visibility to all the deliveries records. No other user should have access to these records that they do not have access already. In order to accomplish this need, Michelle should:
A. Update Organization Wide Sharing settings to Public Read Only for the Deliveries object B. Enable the “Grant Access using Hierarchies” for the Deliveries Object C. Create a sharing rule for the Deliveries object records to the Manager Role D. Create a sharing rule for the Deliveries object records to a public group containing the Manager" |
"D. Create a sharing rule for the Deliveries object records to a public group containing the Manager"
|
|
|
"What are some differences between using the data import wizard and data loader? There are 3 correct answers.
A. Triggering Workflow rules are optional when using the import wizard but not with Data Loader B. The import wizard cannot perform the “upsert” function by adding new and updating existing records C. Data Import wizard cannot export records but Data Loader can D. Mappings can be saved with Data Loader but not with the import wizard E. The data import wizard can only load standard objects but Data Loader can load custom objects" |
"A. Triggering Workflow rules are optional when using the import wizard but not with Data Loader
C. Data Import wizard cannot export records but Data Loader can D. Mappings can be saved with Data Loader but not with the import wizard" |
|
|
"From the list below, identify the correct required fields that should be populated in the file in order to create a user record in Salesforce.
A. First Name, Last Name, Email, Profile, and Role B. First Name, Last Name, Profile, and User License C. First Name, Username, Email, Role, and User License D. Last Name, Username, Email, Profile, and User License" |
"D. Last Name, Username, Email, Profile, and User License"
|
|
|
"What is true regarding auto–response rules? There are 2 correct answers.
A. Auto–response rules apply to cases and leadsB. Multiple case auto–response rules can be active at the same time C. Different email templates can be used for different criteria D. Auto–response rules can create a task" |
"A. Auto–response rules apply to cases and leads
C. Different email templates can be used for different criteria" |
|
|
"Bill is helping Joe on an opportunity and needs to see the details of the account, its contacts, and the opportunity. If Account Teams has been enabled, what would you suggest to Joe?
A. You will create a sharing rule to give access to Bill B. Ask Joe to add Bill to the Account Team C. You will add Bill to the role hierarchy above Joe to give him visibility D. Ask Joe to add Bill to the Opportunity Team" |
"B. Ask Joe to add Bill to the Account Team"
|
|
|
"A user has called you, as they have forgotten their password. What should you suggest?
A. Tell the user you can reset the password for them any time they have forgotten it B. Tell the user to reset the password themselves from the Forgot Password link on the login page C. Tell the user to email Salesforce support D. Tell the user that passwords can only be reset by Salesforce Administrators and you will need to do it every time" |
"B. Tell the user to reset the password themselves from the Forgot Password link on the login page"
|
|
|
"Users have requested the Parent Account field to be displayed in the Account Lookup Dialog. How can this be enabled?
A. Modify the Account Search results layout B. Modify the Account Lookup Dialog layout C. The fields in the Account Lookup dialog are fixed and cannot be changed D. The user can modify the fields themselves using the “My Columns” link in the lookup dialog" |
"B. Modify the Account Lookup Dialog layout"
|
