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25 Cards in this Set
- Front
- Back
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As a Salesforce Administrator you have been asked to create a time–dependent workflow rule. This rule executes when Opportunity records are created and sends an email reminder to the account team if a high–value opportunity is still open ten days before the specified close date. How can you monitor the execution of this rule?
A. Use Set–up audit trail log to monitor the workflow execution B. Use the debug log to monitor the workflow execution. C. Check the execution of the rule after 10 days manually by keeping your email address as the recipient. D. Use Workflow queue to monitor the workflow execution. |
D. Use Workflow queue to monitor the workflow execution.
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In a business requirements gathering session, one of the business users asks their Salesforce Administrator when workflow rules can be triggered. Identify the incorrect evaluation criteria from the list that the Administrator shared with the business user. Choose 2 answers.
A. Every time record is created. B. Every time record is updated. C. Every time record is deleted. D. Every time record is created and edited. |
B. Every time record is updated.
C. Every time record is deleted. |
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What do you need to be aware of when using email alerts?
A. Email alerts use email templates that need to be setup previously B. The email content can be set when creating the email alert C. Email alerts can only be sent to users and roles D. Only text based emails can be sent with email alerts |
A. Email alerts use email templates that need to be setup previously
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What are some considerations when changing the field type of a custom field? There are 3 correct answers.
A. Depending on the new field type, data loss may occur B. If data is lost as a result of the change, any list views based on the field will be deleted C. It is not possible to change the field type of a custom field D. Assignment and escalation rules may be affected |
A. Depending on the new field type, data loss may occur
B. If data is lost as a result of the change, any list views based on the field will be deleted D. Assignment and escalation rules may be affected |
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Which of these is NOT a feature of Case Management?
A. Email to Case B. Phone to Case C. Web to Case D. Case Teams |
B. Phone to Case
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Which statement regarding profiles and roles is correct?
A. A profile controls what data a user can see in the application B. A role determines what parts of the application the user can access C. The profile hierarchy determines data access in a read only sharing model D. The role hierarchy determines data access in a private data sharing model |
D. The role hierarchy determines data access in a private data sharing model
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What happens to existing records if a workflow rule is added after they have been created?
A. Existing records are put in the workflow queue and processed if they meet the workflow criteria B. Existing records are only processed if they are updated and subsequently meet the workflow criteria C. Existing records are never processed retroactively D. Depends if the “Run on Existing Records” option was selected on the Workflow rule |
B. Existing records are only processed if they are updated and subsequently meet the workflow criteria
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Which of these are features of Solutions?
A. Solutions can have multiple translations B. Solutions can be created when a case is closed C. Solution categories can be used to group similar solutions together D. All the above |
D. All the above
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If a user is assigned a profile that has read object access to Accounts, what records will the user be able to see? Select the best answer.
A. All account records B. Depends on the sharing model C. Only records owned by the user D. Depends on the user’s role |
B. Depends on the sharing model
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What is true regarding standard fields?
A. The field label can be renamed, although some standard fields, such as the Name fields, cannot be renamed B. The field length can be changed C. The field type can be changed D. The field can be deleted |
A. The field label can be renamed, although some standard fields, such as the Name fields, cannot be renamed
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An administrator wants to give another user the ability to assign one type of permission set designed for certain roles. How can this be accomplished?
A. Change the permission set settings on the object in question B. Change the user’s profile to administrator so they have the ability to assign permission sets C. Create a new profile and enable assign permission sets in the profile settings D. Make the user a delegated administrator and enable the delegated administrator to assign the designated permission set |
D. Make the user a delegated administrator and enable the delegated administrator to assign the designated permission set
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You have just joined a new organization that has an existing Self Service Portal. You have noticed that the customer service department is spending a large amount of time on managing cases raised through the portal, and many of the cases are similar. What could you suggest to improve the situation?
A. Implement the Service Cloud console B. Ensure solutions are created and available for customers to search for solutions themselves within the portal C. Encourage customers to use email to case D. Encourage customers to log cases through the company website |
B. Ensure solutions are created and available for customers to search for solutions themselves within the portal
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You have one standard profile that allows read, create, edit, and delete access all objects. You need to allow access to your Salesforce system to an external party, and you would like to ensure they have read–only access to all objects. What is the best way to accomplish this?
A. Assign the standard profile and create a permission set to remove delete permissions to all objects B. Clone the standard profile and create a new one with the delete permission removed C. Assign the standard profile but uncheck Delete All in the user record D. Assign the standard Read Only profile to the user |
D. Assign the standard Read Only profile to the user
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A user has reported that they do not see the Contact Type field on the contact screen. What would you check?
A. The contact page layout assigned to the users profile B. The contact page layout assigned to the user C. The role assigned to the user D. Field level security for the user |
A. The contact page layout assigned to the users profile
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What are the capabilities of Web–to–Lead? There are 2 correct answers.
A. Validate the data entered in the web form before it is sent to Salesforce B. Use lead assignment rules to assign leads to queues or users C. Map custom lead fields to account, contact, and opportunity fields during lead conversion D. Capture up to 1,000 leads per day |
B. Use lead assignment rules to assign leads to queues or users
C. Map custom lead fields to account, contact, and opportunity fields during lead conversion |
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A user has contacted you as they do not see the “New” button when they navigate to the Campaigns screen. What would you do first to resolve this?
A. Check the users profile has Create permission on the Campaign object B. Check the users profile has the correct Campaign page layout C. Check the “Marketing User” checkbox on the user record D. Check the “Create Campaigns” checkbox on the user record |
C. Check the “Marketing User” checkbox on the user record
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In a private sharing model, how can users at the same level of the role hierarchy have access to each other’s data?
A. Users at the same level in the role hierarchy will have access to other users data at the same level by default B. A sharing rule can be added to grant access C. A permission set can be added to allow access D. A sharing group can be setup to grant access |
B. A sharing rule can be added to grant access
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What is a valid reason that you would modify an account search layout? There are 2 correct answers.
A. You want to users from being able to search for accounts B. You want to control which account fields are displayed in the search results C. You would like to remove the account name from the page layout D. You would like to control the fields displayed in the recent accounts list |
B. You want to control which account fields are displayed in the search results
D. You would like to control the fields displayed in the recent accounts list |
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The sales director wants to be notified when opportunities are created with an opportunity value of more than $100,000. How can you accomplish this? There are 2 correct answers.
A. Create a workflow email alert with a workflow criteria based on the opportunity value field B. Create a workflow task action to create a reminder task for the sales director when an opportunity is created with an opportunity value of greater than $100,000 C. Create a popup notification alert for the Sales Director based on the opportunity value field D. Create a reminder alert for the Sale Director that will appear on the home page when he logs in |
A. Create a workflow email alert with a workflow criteria based on the opportunity value field
B. Create a workflow task action to create a reminder task for the sales director when an opportunity is created with an opportunity value of greater than $100,000 |
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A user is set up with a profile that allows create, edit, and delete access the leads object. The organization wide setting for leads has been set to Private. What will the user’s access be to other user’s leads?
A. The profile setting will override the sharing setting and the user will be able to edit other user’s leads. B. The profile setting will not override the sharing setting and the user will always only have read access to other user’s leads. C. The user will not be able to read, edit or delete other user’s leads. D. The profile setting will not override the sharing setting. The user will have access to other user’s leads granted via the role hierarchy. |
D. The profile setting will not override the sharing setting. The user will have access to other user’s leads granted via the role hierarchy.
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How many child objects can be included in a custom report type?
A. 1 B. 2 C. 3 D. 4 |
C. 3
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What report format cannot be used when creating reports with field groupings?
A. Tabular B. Matrix C. Summary D. Joined |
A. Tabular
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You need to modify the pick list values on a standard field. How can you modify the values? There are 3 correct answers.
A. The standard values can be deleted B. Additional values can be added C. The values can be reordered D. Values can be added but existing values cannot be deleted |
A. The standard values can be deleted
B. Additional values can be added C. The values can be reordered |
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Where can tasks NOT be created?
A. Home Tab B. Chatter feed C. Activity History related list on a record D. Search window |
D. Search window
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Simplest and fastest way to look at data. Similar to a spreadsheet, they consist simply of an ordered set
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Tabular Report |
