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147 Cards in this Set

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Questions.
Answers

A Queue can own what three types of records?

Custom objects


Cases


Leads

A US sales rep is reporting that new opportunities she creates do not default to the US dollar currency, and she has to change them manually. How can this be resolved?



A. Change the corporate currency in the company profile.


B. Enable advanced currency management.


C. Change the personal currency on the users record.


D. Change the record currency for opportunities.

C
A user only has the read permission for the case object on her profile. A criteria–based sharing rule gives her read write access to product support cases.



Will she be able to edit product support cases? Yes or no.

No. She will not be able to edit product support cases because object permissions give her only read permission. When working with object access, the most restrictive wins.

A workflow rule automates workflows based on an organization's requirements and triggers workflow actions based on criteria.



What are the four types of workflow actions?

Tasks


Email alerts


Field updates


Outbound messages

Access to a report is determined by the folder in which the report is stored.



True or false?

TRUE
Access to a report is determined by the folder in which the report is stored.



True or false?

TRUE
Both a sharing rule and an account team give a user access to the Dixon chemical account. The sharing rule gives him read access, and the account team gives him read/write access.



Will he be able to edit the Dixon chemical account? Yes or no.

Yes. You will be able to edit the Dixon chemical account, because the account team gives him read/write access. When working with record access the most permissive winds.
Can a bad import be undone?
Yes–using mass delete records.
Can tasks and events be customized?
Yes. Not only can these objects be tailored to suit your business needs with custom fields, page layouts and record types, this can drive user adoption. In addition, any fields added to these objects can be reported on and analyzed.
Can user records be deleted?



If yes, describe the implications.




If not, why?

User records cannot be deleted.
Consider the steps needed to follow to create a workflow rule from the case object. Arrange the steps in the correct order.



1. Specify the rule criteria


2. Add the workflow action


3. Create a new case


4. Create a workflow rule


5. Activate the workflow rule

3. Create a new case


4. Create a workflow rule


1. Specify the rule criteria


2. Add the workflow action


5. Activate the workflow rule

Custom reports must be saved in what three types of folders?

Custom


Personal


Unfiled

Dashboard filters must be based on which of the following fields? (select all that apply)



1. Number field


2. date field


3. picklist field


4. Lookup field


5. formula field


6. text field

2. date field


3. picklist field


4. Lookup field


6. text field

Define criteria based sharing rules.
They determine whom to share records with based on field values in records.
Describe the benefits of the import wizards.
Data can be imported from any CSV file.



You can choose whether or not to trigger workflow with the import.




Match on name, email or salesforce ID to prevent duplicate records.

Does enabling chatter invitations require additional CRM licenses?
No, it uses no CRM licenses.



However, each invitee that accepts the invitation to join chatter is assigned one of the 5000 chatter free licenses that, with each organization.

For how many days will the recycle bin hold deleted data?



1. 10


2. 5


3. 8


4. 15

4. 15

Force.com managed sharing is based on what three things?

Record ownership


Role hierarchy


Sharing rules

How could you quickly create multiple users?
By clicking the add multiple users button under manage users in set up
How many additional filters can be added to a report?



10


20


50


100

20
How many custom fields can you create on a lead page?



A. 200


B. 300


C. 400


D. 500

500

How many custom summary formulas can be added to a report?


3


5


10


15

5

How many field of filters can be added to a report?



10


20


30


40

20

How many filter options can be added To a dashboard?



5


10


15


20

10

How many filters can be added to a dashboard?



3


5


10


15

3

How many time triggers can be added to each workflow?



5


10


15


20

10

How would you allow collaborative access to the accounts, contacts, contracts, opportunities, and cases of a US sales rep, and APAC sales rep, and an EMEA sales rep?



A. By creating three account sharing rules to share the records between the three sales reps.


B. By creating a public group for the three sales reps, and one account sharing rule to share the public groups records with itself.


C. By changing the organization wide defaults for accounts to public read/write.

B. By creating a public group for the three sales reps, and one account sharing rule to share the public groups records with itself.
Identify the statements that are true about deactivation of a user? (Select all that apply)



1. All records associated to the user are deleted from salesforce


2. The user can continue to access salesforce with his credentials


3. The integrity of historical data is maintained


4. The user is prevented from accessing salesforce


5. Deactivation frees up a salesforce user license

3. The integrity of historical data is maintained

4. The user is prevented from accessing salesforce


5. Deactivation frees up a salesforce user license

Identify the statements that defined the data loader? (Select all that apply)



1. Can be used only to insert or extract salesforce records


2. Can be used to insert update delete or export salesforce records


3. Can be used only to update and delete salesforce records


4. Can be used to read, extract, and load data from CSV files




5. Can be used to read, extract, and load data from any Microsoft office file.

2. Can be used to insert update delete or export salesforce records

4. Can be used to read, extract, and load data from CSV files

If a lead does not meet any of the criteria specified in the assignment rule, It will be assigned to the default lead owner.



True or False?

TRUE
If you add a chart component to a dashboard, you can choose between which of the following chart types? (Choose all that apply)



1. Horizontal bar


2. Chronological timeline


3. Vertical column


4. Line


5. Pie

1. Horizontal bar

3. Vertical column


4. Line


5. Pie

In addition to controlling record access, roles control access and visibility in what other areas?



Solutions


Folders


Forecasts


Content


Knowledge


Reports

Folders

Forecasts


Knowledge


Reports

In custom fields, data loss can occur in what to circumstances?
1. When changing the data type of a custom field.

2. When deleting a custom field.

List 5 characteristics of a page layout. (Memorize)
1. Controls the display of detail and edit pages

2. Controls page section customizations


3. Allows you to set field properties


4. Can be unique for a specific business scenario


5. Can be assigned to a specific profile

List 6 Standard Profiles.
1. Standard User

2. Solution Manager


3. Marketing User


4. Contract Manager


5. System Administrator


6. Read Only

List 8 characteristics of custom formula fields
1. Read Only Fields

2. Not visible on edit pages


3. Supported on standard and custom objects


4. Can reference standard, custom or other formula fields


5. Can not reference descriptions or custom long text area fields


6. Not searchable


7. Not available for lead conversion


8. Not available for data export

List five benefits of the salesforce console for service.
Fewer clicks

Less scrolling


Multiple related records on one screen


Maintain context


Limit switching between pages

List five things the profile determines.
1. What apps the user can see and use

2. What tabs they can access


3. What permissions they are granted


4. What fields they can view


5. Which fields they can edit

List seven differences between import wizard and data loader.
1. Import wizard has a maximum of 50,000 records. Data loader can import up to 5 million records.

2. Import wizard will alert you to duplicates.


3. Import wizard allows you to choose whether or not to trigger workflow rules.


4. Data loader can load all objects.


5. Data loader can schedule imports.


6. Data loader can save mappings for later use.


7. Import wizard can only import and update. Data loader can update, up CERT, export, or delete data.

List the benefits of the data loader.
Import large files (50,000 or greater)

Load objects such as products or opportunities


Save field mappings for later use


Update, upsert, export or delete data

List three ways workflow rules can be evaluated.
When a record is created

When a record is created, and every time it's edited


When a record is created, and anytime it's edited to subsequently meet criteria.

Match a report builder feature to its description:



1. Report type


2. Scope


3. Fields pain


4. Report format


5. Groupings


6. Summarized fields


7. Custom filters




A. Additional criteria that you can set to limit the data that you see


B. Numerical fields that are aggregated to display subtotals and the grand totals


C. Sets of records, listed together, that share a common value for a particular field


D. Determines how the records are organized. You can select tabular, summary, matrix, or joined.


E. The list of fields available, from which you can select your report columns


F. Standard filters that determine what records you see, and that the time frame


G. Determines which object or related objects you can report on

1–G

2–F


3–E


4–D


5–C


6–B


7–A

Match a standard profile (numbered) to its definition (letters)



1. System Administrator


2. Standard User


3. Solution Manager


4. Marketing User


5. Contract Manager


6. Read–Only




A. Standard user permissions plus can import leads for the organization


B. Superuser, can customize and administer the application


C. Standard user permissions plus can manage published solutions


D. Can only view records


E. Standard user permissions plus can edit, approve, activate and delete contracts


F. Can view and edit records they can access and delete their own records

1–B

2–F


3–C


4–A


5–E


6–D

Match the report format with its description.



1. Tabular report


2. Summary report


3. Matrix report




A. A list of records sorted into groups with subtotals


B. Data is summarized in a grid to compare related totals


C. A simple list of records with no subtotals

1 C

2 A


3 B

Match the user issues (identified by numbers) with the user interface setting that will resolve it (identified by letters.)



1. Too many incomplete records


2. Not possible to mass edit


3. Too much navigation to see recent and related records


4. Many fields on records which users don't need to see all the time


5. Too much horizontal scrolling needed to see records and reports on laptops




A. Enable collapsible sidebar


B. Enable hover details and related list cover links


C. Disable quick create


D. Enable collapsible sections


E. Enable enhanced lists and in–line editing

1–C

2–E


3–B


4–D


5–A

Name 4 things you can do from your user Chatter profile page.

1. Change your profile picture


2. Edit contact information


3. View content on different tabs


4. Edit your profile


5. Access personal settings

Name the four steps required to create a custom field.
1. Choose the data type

2. Enter the details


3. Establish field level security


4. Add to page layouts

Name three customizations that can be made to standard fields.
1. Change the field label

2. Add help text


3. Add and edit values in picklist's

Name three standard chatter profiles
1. Chatter free user

2. Chatter moderator user


3. Chatter external user

Name three things affected by deleting a custom field from a lead page.
1. Filters that use the custom field

2. Result of assignment rules


3. Result of escalation rules

One of your users receives an error message when they try to login. Where could you look to troubleshoot the issue?
The login history related list on the user record
Organizationwide defaults are set to private. Kathy is assigned the US sales director role. Jennifer is assigned to the EMEA sales director role. Phil is assigned to the US sales rep role. Keeping in mind the role hierarchy, which of the following statements are true regarding Kathy's access to opportunities? (Select all that apply)



A. Kathy can view and edit her own opportunity


B. Kathy can view and edit Jennifer's opportunity


C. Kathy can view and edit Phil's opportunity D. Kathy can view but cannot edit Phil's opportunity


E. Kathy can view but not edit Jennifer's opportunity.

A & C
Organization-Wide defaults set the default level of access users have to records they do not own.



True or False?

TRUE
Record types allow you to offer what three things to different users based on their profiles?
1. Business processes

2. Picklist values


3. Page layouts

Regarding the process for ensuring the right agent works on each case as soon as it's created, which service cloud feature contributes to a more efficient and automated routing process?



A. Case assignment rules


B. Validation rules


C. Case escalation rules


D. Case queues

A. Case assignment rules

B. Case queues

Settings determine what users can see in the user interface. Which of the following settings can be modified by an administrator? (Choose all that apply)



A. Apps


B. Customize app


C. Tabs


D. Run reports


E. Record types


F. Mass emails


G. Page layouts


H. Create leads


I. Fields

A. Apps

C. Tabs


E. Record Types


G. Page Layouts


I. Fields

The Chatter App contains what 5 default tabs?
1. Chatter2. Profiles3. People4. Groups5. Files
The organization wide default is set to private and all object permissions are enabled. Can the East sales director role view data owned by the West sales director role?
No There is no lateral sharing of access. Therefore, the East sales director cannot view data owned by the West sales director.
The organizationwide default is set to private. Phil Smith, the owner of the ABC labs account, is a US sales rep reporting to the US sales director. The users in the US sales rep role can edit all opportunities associated with the accounts they own. Tim, an EMEA sales rep, owns an opportunity associated with the ABC labs account. Identify the correct role access (select all that apply).



A. Phil can view but cannot edit Tim's ABC labs opportunity


B. Tim cannot view or edit Phil's account.


C. Phil can view and edit Tim's ABC labs opportunity.


D. Tim can view and edit Phil's account.


E. Tim can view but cannot edit Phil's account.

C & E
The web to case feature can generate up to how many cases per day?



1000


3000


5000


7000

5000
The web to case feature has more template options than web to lead. True or False?
TRUE
Tom's account page layout makes the rating field required, but his field level security settings make the field read only. Will Tom be able to edit the rating field?



Yes or no.

No. He will not be able to edit the rating field, because field level security settings make the field read only. When working with field access, the most restrictive wins.
True or False. The Grant Access Using Hierarchies" option is always turned on for standard objects and is not editable."
TRUE
True or False. The Grant Access Using Hierarchies" option is enabled by default?"
TRUE
True or False. Users can have exactly one permission set.
False. They can have multiple permission sets.
True or False. Users can have exactly one profile.
TRUE
True or False: A checkbox can be a controlling field in a field dependency.
TRUE
True or false? You can add filters to dashboards with visual force or S control components.
FALSE
True or false? You can create email alerts for workflow rules on activities.
FALSE
True or False? Standard profiles can not be edited and deleted.
TRUE
True or false? A custom summary formula can only display on summary rows, not detail (record) rows.
TRUE
True or false? A custom summary formula can reference formula fields in the data.
TRUE
True or false? A custom summary formula can reference other summary formulas.
FALSE
True or False? Access to folders does not rollup in the role hierarchy.
TRUE
Users with different access levels who run the same report at the same time will always see the same data. True or false?
FALSE
Web to lead can generate up to what number of leads per day?



100


300


500


700

500
What 2 field types can be the dependent field on a dependent picklist?
Custom picklist

Custom multi–select picklist

What 4 field types can be the controlling field in a dependent picklist?
Standard picklist

Custom picklist


Standard checkbox


Custom checkbox

What 4 Object Permissions can be specified?
Create

Read


Edit


Delete

What are the 3 tab settings options?
Tab Hidden

Default Off


Default On

What are the four access levels for share objects?
1. Private

2. Read only


3. Read/write


4. Full access

What are the four organization–wide sharing default setting options?
1. Private

2. Public Read Only


3. Public Read/Write


4. Public Read/Write/Transfer

What are the four report formats?
Tabular

Mummary,


Matrix


Joined

What are the four steps in the data validation design methodology?
1. State the business requirements

2. Break down business requirement


3. Express the error condition


4. Compose an error message

What are the four types of dashboard components?
Tables

Charts


Gauges


Metrics

What are the four types of email templates?
Text

HTML


Custom


Visual Force

What are the two main parts of workflow?

1. Actions and time triggers


2. Rules and actions


3. Email alerts and field updates


4. Rules and tasks

2 Rules and actions
What can appear in a summary row on a report? 1. Records

2. The field by which the records are grouped


3. Summarized fields


4. Custom summary formulas


5. Record count


6. Grand totals

2. The field by which the records are grouped

3. Summarized fields


4. Custom summary formulas


5. Record count

What can be modified using the report options at the top of a summary report?

(Choose all that apply)




Timeframe


How the records are grouped


The columns displayed


The fields that are summarized

Time frame

How the records are grouped

What can support agents do with the salesforce console for service?



1. Access the salesforce console for service from the call center application


2. Access the soft phone pop–up from the footer instead of a sidebar


3. They can see case, account, and contact tabs on one screen


4. They will run telephony reports for average hold and talk times

2. Access the soft phone pop–up from the footer instead of a sidebar

3. They can see case, account, and contact tabs on one screen

What can you do with users records when they leave the company?
Closed records such as opportunities and cases can be left assigned to their respective users, while open records can be transferred to new owners using the mass transfer tool.
What cannot be highlighted on a report using conditional highlighting?



1. Summarized fields in the summary rows


2. Custom summary formulas


3. Fields on individual records in the detail rows 4. Grand total fields

3. Fields on individual records in the detail rows
What chart types are suitable for comparing multiple levels of grouping on a report?
Side–by–side bar chart, stacked bar chart, stacked to 100% bar chart, and grouped line chart
What do object permissions control?
The kind of records (object) users can view, create, edit, or delete. (CRED)
What do we need to verify or configure to properly set up web to case?



Escalation rule


Auto response rule


Workflow action


Email templates

Auto response rule

Email templates

What do we use sharing rules for?



A. Grant wider access to data


B. Restrict access to data


C. Duplicate and forward data

A. Grant wider access to data Note: Sharing rules are not used to restrict access to data.
What do we use to make automatic exceptions to organization–wide sharing settings?
Sharing rules.
What does a workflow rule do?
It sets workflow actions into motion when certain conditions are met. Actions can take place immediately or on a specific date according to a trigger.
What does the dashboard running user determine?
The running user determines what data viewers of the dashboard will see.
What does the page layout control?
The page layout controls the fields, sections, related lists, and buttons that appear when users view or edit a record.
What feature of salesforce knowledge might benefit a service cloud implementation?



1. Support agents can see which article version was shared with a customer


2. A support agent can create an article while still working on a case


3. Solution categories allow for more readable consistent and relevant articles


4. Licensing for solutions provides the ability to expose articles to customers on a website

1. Support agents can see which article version was shared with a customer

2. A support agent can create an article while still working on a case

What five actions can an owner execute on a record?
View, Edit, Transfer, Share, Delete
What four things can you modify on standard fields?
Field level security

The field label


Help text


Picklist values

What happens when an administrator creates a custom tab for a custom object? (Choose all that apply)



1. The custom object has a homepage


2. Users can search for records of the custom object


3. New records of the custom object can only be accessed from the related list on the parent record


4. A custom app containing the custom tab is automatically created


5. New records of the custom object can be created from the sidebar

1. The custom object has a homepage

2. Users can search for records of the custom object


5. New records of the custom object can be created from the sidebar

What happens when you delete a custom field?
The field's data is also deleted. Deleted fields and their data are stored for a maximum of 15 days, during which they can be undeleted or permanently erased.
What information is contained in a user record?
Personal information, such as name and contact details,



Security and access information, such as username, profile, role, and login history,




Locale information, such as TimeZone, locale, language, and currency

What is a benefit of creating a custom app for users?



1. Provides users with a place to share and install apps


2. Gives users access to the tabs and objects they need


3. Differentiates standard and custom objects for users


4. Allows users to manage custom objects and tabs

2. Gives users access to the tabs and objects they need
What is the definition of a dynamic dashboard?
Data is displayed based on the security settings of the user viewing it, not based on the running user. Eliminates the need to create multiple dashboards for different users.
What is the difference between settings and permissions on a profile?
Settings determine what users can see in the user interface, for example, apps, tabs, record types, page layouts, and fields.



Permissions determine what users can do with the data they have access to, for example, customize app, run reports, mass email, create leads, edit opportunities.

What is the difference between standard and custom validation?
Standard validation allows you to mark certain custom fields as universally required and/or unique.



Custom validation allows you to create validation rules, using your own business specific criteria, to prevent users saving invalid data in one or more fields.

What is the maximum number of permission sets that can be created?



100


500


1000


2000


3000

1000
What is the purpose of a profile? (Choose all that apply)



1. Determine what users can do with the records they can access


2. Determine what records the user can access 3. Determine how users see the records they can access


4. Determine the roles in the role hierarchy

1. Determine what users can do with the records they can access

3. Determine how users see the records they can access

What is the purpose of the role hierarchy?
Enables users above another user in the hierarchy to have the same level of access to records owned by or shared with users below.
What is true about standard fields? (Choose all that apply)



1. Standard fields can be deleted


2. The values in standard pick lists can be edited


3. Field level help for standard fields cannot be edited


4. Custom formatting can be applied to standard auto number fields


5. Look up filters can be applied on relationship fields

2. The values in standard pick lists can be edited

4. Custom formatting can be applied to standard auto number fields


5. Look up filters can be applied on relationship fields

What privileges can be given to a delegated administrator? (Choose all that apply)



1. Modify the role hierarchy


2. Create and edit users


3. Assign users to specified profiles


4. Modify profile permissions


5. Manage custom objects

2. Create and edit users

3. Assign users to specified profiles


5. Manage custom objects

What profile permission allows the user to create, edit, and delete all organizational data, regardless of sharing settings?



View all data


Modify all data


View setup and configuration


Modify all

Modify all data
What standard profile allows the user to configure and customize salesforce?



Standard user


System administrator


Marketing user Read–only

System administrator
What two types of custom fields allow users to select a value?
Pick lists

Lookups

What types of components can you have on a dashboard, and what data do they display?
Table and chart components display data from the summary rows of a source report.



Gauge and metric components display the grand totals from the bottom of a report.




Visual force components can display data from other sources.

When a user drills down from a dashboard component to the source report, they noticed that the data on the source report is different to the dashboard. Why might this be? (Choose all that apply)



1. The user and the dashboards are running user are different


2. The report has not been refreshed


3. The dashboard is a dynamic dashboard


4. The dashboard has not been refreshed


5. The user is drilling down to a filtered source report

1. The user and the dashboards are running user are different

4. The dashboard has not been refreshed


5. The user is drilling down to a filtered source report

When are workflow rules evaluated?



Before a record is deleted


When a record is created or updated


After a record is created


When a record is cloned

When a record is created or updated
When it is workflow evaluated? (Put the following rules in proper order)



Auto response rules


Workflow rules


Assignment rules


Escalation rules


Validation rules

Validation rules

Assignment rules


Auto response rules


Workflow rules


Escalation rules

When you define a data validation rule, what else must you also defined?
An error message.
Which characteristics apply to standard reports? (Choose all that apply)



1. Are out–of–the–box reports


2. Can be deleted


3. Can be modified and overridden


4. Can be modified and saved as new reports

1. Are out–of–the–box reports

4. Can be modified and saved as new reports
Which chart is best used to display proportions between values in each grouping?



Grouped line


Stacked to 100% bar


Stacked bar side–by–side bar line chart

Stacked to 100% bar
Which chart type is best for comparing many groups of data?



Pie chart


Verticle Bar Chart


Funnel Chart


Horizontal Bar Chart


Line chart

Horizontal Bar Chart
Which chart type is best used to compare shares of the grand total?



Bar charts


Line charts


Pie charts


Scatter charts


Funnel charts

Pie charts
Which chart type is best used to visualize the correlation between values in a group?



Bar chart


Line chart


Doughnut chart


Funnel chart


Scatter chart

Scatter chart
Which chart type is good for comparing multiple groupings and the proportions between values?



Grouped line


Side–by–side bar


Stacked bar


Scatter chart

Stacked bar
Which chart typeIs best suited for displaying changes over time?



Scatter chart


Funnel chart


Line chart


Doughnut chart

Line chart
Which custom fields can be marked as unique? (Pick three)



A. Email


B. Formula


C. Number


D. Date


E. Text


F. Look up

A. Email

C. Number


E. Text

Which dashboard component type displays a single date of value drawn from the grand total of a report?



Tables


Charts


Gauges


Metrics

Gauges
Which feature of solutions applies in a service cloud implementation?



1. Solutions can be categorized to improve search results


2. Solutions can only be assigned to one category


3. Solutions can be exposed to customer access from sites and portals


4. Solutions require additional licenses with the service cloud

1
Which of the following statements are true about dashboards? (select all that apply)



1. Displays data from custom source reports


2. Is comprised of up to 20 components


3. Can not use visual force pages to present data from other sources


4. Has a running user to determine what data is visible

1. Displays data from custom source reports

2. Is comprised of up to 20 components


4. Has a running user to determine what data is visible

Which of the following statements are true about importing data using the import wizard? (Select all that apply)



1. You can import accounts, contacts, leads, solutions, and custom objects using the import wizard.


2. You can work with both records of data and metadata


3. Standard users can import up to 50,000 account or contact records at a time


4. Standard users can import up to 500 account or contact records at a time.

1. You can import accounts, contacts, leads, solutions, and custom objects using the import wizard.

4. Standard users can import up to 500 account or contact records at a time.
Which profile component would you use to make a field required?

Lookup field


Formula field


Related list


Page layout

Page layout
Which settings can not be modified for individual users? (Select all that apply.)



A. Locale


B. User interface


C. Language


D. Search setting


E. Currency

B. User interface

D. Search setting

Which statement is NOT true for custom summary formulas?



1. You can have a maximum of five on a report 2. The formula can reference other summary formulas


3. The calculation only applies to summary rows, not detail rows.


4. The formula can reference custom formula fields in the data

2. The formula can reference other summary formulas
Which statement is true for a master detail relationship? (Choose all that apply)



1. Record access of detail records are controlled by the master record


2. A master record and a related detail record can have different owners


3. Deleting a master record also deletes the detail record


4. A detail record can be shared using sharing rules

1. Record access of detail records are controlled by the master record

3. Deleting a master record also deletes the detail record

Which statements are true about business process? (Select all that apply)



1. A business process will be available to users only when it is associated with one or more record types and the record types are added to the user profiles.


2. Each record type is associated with one or more business process.


3. For opportunity objects, record types are created before business processes.


4. Record types implement business processes through page layouts.


5. Record types help track sales lifecycles across divisions, groups, or markets.

1. A business process will be available to users only when it is associated with one or more record types and the record types are added to the user profiles.

4. Record types implement business processes through page layouts.

Which statements are true regarding universally required fields? (Choose all that apply)



1. Must have a value whenever a record is saved within salesforce


2. Can be read only or removed from page layouts


3. Must be included in your import files or the import will fail

1. Must have a value whenever a record is saved within salesforce

3. Must be included in your import files or the import will fail

Which tasks can an administrator perform? (Choose all that apply)



1. Run a report on Monday, and then scheduled the same report to run every Monday for the next four weeks


2. Schedule a report to run only once a week from today


3. Schedule a report to be emailed to a recipient who is not a user


4. Schedule a report to run at approximately 6:00 PM

1. Run a report on Monday, and then scheduled the same report to run every Monday for the next four weeks

2. Schedule a report to run only once a week from today


4. Schedule a report to run at approximately 6:00 PM

Which type of reports can be used to create dashboards?



Standard


Custom


Standard opportunity


Standard account

Custom
Which users have access to import wizards?
Standard user profile users need the import personal contacts permission to use the personal accounts and contact wizard.



Marketing user profile users need the import leads permission to use the leads wizard.




The marketing user checkbox on the user record needs to be checked.

Who has the permission to edit a chatter profile?

A. A users manager


B. An administrator


C. Profiles are not editable


D. And individual user

D. And individual user
With enhanced profile list views enabled, how many profiles can you load up and view on a single list?
100 200 300 400 500
200