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220 Cards in this Set
- Front
- Back
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How is Role Different from the Profile?
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• Profile helps to put restrictions on the Object where as the Role helps in opening the records to the users above the Role hierarchy
• Profile manages the Salesforce.com License, Tabs Settings, Record types, Page layouts, General Settings, Administrator Settings etc; Role hierarchy does not do any of these things • Profile is Mandatory, Role is not |
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What are the different ways of making a field mandatory?
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1. Page Layout:- Field can be made mandatory from the page layout when it needs to be made mandatory for a set of users
2. Field Level Security:- Field can be made mandatory from the FLS when it needs to be made mandatory for all the users in the Organization and even from the API’s 3. Validation Rule:- Field can be made mandatory from the Validation Rule when it needs to be made mandatory for user who is using the same Page layout used by other users |
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What are the Different Ways in which leads can be created in salesforce.com?
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• Walk In to a company: User comes to the company office and then Salesforce.com rep manually creates the Lead
• Data Base bought by the company and then leads loaded via Data Loader/Import Wizard in salesforce.com • Leads created because of the Campaigns, Seminars, and Tradeshows • Web to Lead:Users registering on the website of the company. • Email to Lead & SMS to Lead can be custom build for the Organization |
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Can a Contact be part of Partner Portal as well as Customer Portal in salesforce.com?
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Yes, a contact can be part of a Partner Portal as well as Customer portal in salesforce.com.
Customer Portal and Partner portal depend on the user object and are not related to the contact object. So to enable both portals for a Contact we need to create two users which will utilize two different salesforce.com licenses, one license for Customer portal and other for Partner portal. Both users created for a same contact will have two different profiles, One for Customer portal and other for Partner Portal. |
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When are the Record types used?
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1. To assign the different Page layouts to different users based on their profiles
2. To enable different sets of Standard/Custom Picklist values for two different users using the same page layout |
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2. Will data be lost in a Custom Field if Data Type is changed to Number from any other Data Type?
A) Yes B) No |
A) Yes
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On lead conversion, a lead object custom field can not be mapped to which object custom field?
A) Account B) Contacts C) Case D) Opportunity |
C) Case
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Dashboards can be created by using Standard Reports as Source Reports?
A) True B) False |
B) False
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Which tool should be used to Import more then 65,000 records in Salesforce.com?
A) SFDC Import Wizard B) Data Loader C) Excel D) Power Loader 2.0 |
B) Data Loader
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Which of the following is NOT a Standard Salesforce.com Functionality?
A) Email to Lead B) Email to Case C) Web to Lead D) Web to case |
A) Email to Lead
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Which of the following is Not a Mandatory Field while creating a User Record?
A) Profile B) Role C) Alias D) Community Nickname |
B) Role
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A user successfully login’s at 3:00 PM, What happens at 3:31 PM, if the Login hours for the user’s Profile are set from 7:30 AM to 3:30 PM?
A) User is automatically Logged Out B) User keeps working continuously without any issues C) User is asked in a Popup window if he would like to extend his session D) User is logged out once he tries to do any DML (Data Manipulation) Operation i.e. Save, Edit etc. |
D) User is logged out once he tries to do any DML (Data Manipulation) Operation i.e. Save, Edit etc.
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What is the Impact on a User of the Organization level Locale Changes?
A) The default Locale of the user is also set to the new Organization Level locale B) The User is asked for a Choice; if he would like to choose New Organization Locale or his own Locale C) No Impact on the User as he keeps using his own default Locale D) From a new session, user will see everything in the New Organization Locale |
C) No Impact on the User as he keeps using his own default Locale
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API’s are not available for use in which Salesforce.com edition?
A) Developer Edition B) Professional edition C) Enterprise Edition D) Unlimited edition |
B) Professional edition
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Which Workflow evaluation Criteria cannot be used for Time Dependent Workflows?
A. When a record is created, or when a record is edited and did not previously meet the rule criteria B. Only when a record is created C. Every time a record is created or edited D. All 3 criteria’s can be used |
C. Every time a record is created or edited
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Which Feature is not available in Salesforce.com ?
A. Profile based Login Hours B. Profile based Login IP Ranges C. Organization based Login Hours D. Organization based Login IP ranges |
C. Organization based Login Hours
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For how many days deleted records are kept in the Recycle Bin?
A. 15 B. 30 C. 45 D. 60 |
B. 30
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Which of the following is the best way to make the Field Mandatory for everyone?
A. Page Layout B. Validation Rule C. Roles & Profiles D. Field Level Security |
D. Field Level Security
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Which of the following is not a Standard Salesforce.com Application?
A. Service B. Sales C. Call Center D. Community E. Marketing |
A. Service
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Which of the field types cannot be used as an External Id?
A. Text Field B. Number Field C. Picklist Field D. Email Id Field |
C. Picklist Field
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Which of the following cannot be on the controlling side of the Dependent Picklist?
A. Checkbox B. Custom Picklist C. Satndard Picklist D. Multi Select Picklist |
D. Multi Select Picklist
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Do Validation rules get enforced on the Lead Conversion?
A. Yes B. No |
B. No
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On Lead Conversion, the Close Date of the newly created opportunity is automatically set to?
A. Blank B. Today () C. Last Day of Current Quarter D. Last Day of Current Month E. Last Day of Current Year |
C. Last Day of Current Quarter
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Which of the following profile permissions will enables the User to edit any record, regardless of the Sharing Model?
A. Customize Application B. View Setup and Configuration C. View All Data D. Modify All Data E. None of the Above |
D. Modify All Data
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Can an administrator change the profile settings of the Standard Solution Manager profile?
A. Yes B. No C. Depends on the Setting of the Administrator profile |
B. No
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Queues cannot be created on which Object in salesforce.com?
A. Lead B. Case C. Account D. Custom Object |
C. Account
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Which of the following is not a valid business process in Salesforce.com?
A. Sales Processes B. Marketing Process C. Lead Processes D. Support Processes E. Solution Processes |
B. Marketing Process
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What is the significance of Primary Master – Detail Relationship in a Junction Object?
A. Look and Feel is inherited from Primary Master Object B. Record Ownership is inherited from Primary Master Object C. No such Significance D. Both A & B |
D. Both A & B
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User Records can not be permanently deleted from Salesforce.com.
A. True B. False |
A. True
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Which of the following objects cannot be imported via the Salesforce.com Import Wizard?
A. Leads B. Accounts C. Opportunities D. Solutions |
C. Opportunities
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Salesforce.com record Id’s are Identical in?
A. Production and Config Only Sandbox B. Production and Developer Sandbox C. Production and Full Copy Sandbox D. Record Id’s are always different in different environment |
C. Production and Full Copy Sandbox
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) A custom field is made Read only from the Field level security and Required from Page layout. The Field will be
A. Read Only for the User B. Required for the User C. Throws an error and don’t allow to make Read only field Mandatory from page layout D. User is given a choice in a pop up window |
A. Read Only for the User
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Which of the following is not a Roll Up summary field operation?
A. SUM B. MAX C. MIN D. Count E. Average |
E. Average
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How many fields can be enabled for tracking on a custom Object?
A. 10 B. 20 C. 30 D. 40 E. None of the Above |
B. 20
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Which of the following is not part of the Profile?
A. User License B. Page Layout C. Record Types D. Field Level Security E. Roles |
E. Roles
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How many Custom Summary Formula Fields are allowed on a single Report?
A. 5 B. 10 C. 15 D. 20 E. No Limit |
A. 5
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Is it possible for a user to see different Set of data in Report and in a Dashboard based on the same Report?
A. Yes B. No |
A. Yes
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Which of the following is not an available function in the Formula Fields?
A. HyperLink B. Substitute C. RPad D. Vlookup |
D. Vlookup
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Which of the following cannot be used as a source report for the Analytical Snap Shot?
A. Tabular Reports B. Summary Reports C. Matrix Reports D. All can be used |
C. Matrix Reports
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Which Import functionality of salesforce.com should be used if one needs to import the 30,000 Cases in Salesforce.com?
A. Import Wizard B. Data Loader C. A or B D. Neither A nor B |
B. Data Loader
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All dashboard viewers see data based on the security settings of the Running User—regardless of their own personal security settings?
A. True B. False |
A. True
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How many custom fields can be created on an object in an unlimited Edition?
A. 100 B. 200 C. 500 D. Unlimited Fields |
C. 500
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Which Type of Reports can't be used to create groups of data or charts?
A. Tabular B. Summary C. Matrix D. None of the Above |
A. Tabular
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) How many Roll Up summary fields can be created in the Enterprise Edition on a Custom Object?
A. 10 B. 20 C. 30 D. No restriction on the number of Fields |
B. 20
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A sales team is a set of users that normally work together on _________ ?
A. Accounts B. Leads C. Opportunities D. Contacts E. Cases |
C. Opportunities
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Which feature in SFDC combines a list view and related records into one screen with different frames so that users have all the information they need when interacting with Salesforce.com?
A. Accounts B. Asset C. Console D.Call Center E. Campaign |
C. Console
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On which OWD sharing defaults the Sharing Rules can’t be defined?
A. OWD is Private B. OWD is Public Read Only C. OWD is Public Read Write D.Sharing rules can be created on any of the above |
C. OWD is Public Read Write
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What happens when a user owns an opportunity record but does not have the Read permission on Opportunity Object?
A. He still sees the Opportunity record B. He is not able to see the Opportunity Record C. This case can never arise |
B. He is not able to see the Opportunity Record
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An Account team is a set of users that normally work together on _________?
A. Accounts B. Leads C. Opportunities D. Contacts E. Cases |
A. Accounts
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Conditional highlighting can not be used for?
A. Tabular Reports B. Summary Reports C. Matrix Reports D. None of the Above |
A. Tabular Reports
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Which of the following is an automated process your organization can use to approve records in Salesforce.com?
A. Validation Process B. Approval Process C. Workflow Rules D. Record Types |
B. Approval Process
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Which of the following Email Template cannot be used to send a mass email?
A. Text B. HTML with Letterhead C. Custom HTML D. Visualforce |
D. Visualforce
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In which edition can you create a Managed Package?
A. Professional Edition B. Full Test Sandbox C. Developer Edition D. Unlimited Edition E. Enterprise Edition |
C. Developer Edition
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Can a user restrict access with the help of the sharing rules?
A. Yes B. No |
B. No
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Is it possible for users to override their own forecasts and forecasts for users below them in the forecast hierarchy?
A. Yes B. No |
A. Yes
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With sharing rules one can make automatic exceptions to the organization-wide default for defined sets of users.
A. True B. False |
A. True
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An opportunity that reaches the threshold with 80% probability will trigger additional alerts if the probability subsequently goes higher to 85%.
A. Yes B. No C. Depends on the Settings |
B. No
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Which of the following types of packages can be upgraded?
A. Managed Packages B. Unmanaged Packages C. Both A & B D. None of the Above |
A. Managed Packages
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Is it possible for users to override their own forecasts and forecasts for users below them in the forecast hierarchy?
A. Yes B. No |
A. Yes
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With sharing rules, one can make automatic exceptions to the organization-wide default for defined sets of users.
A. True B. False |
A. True
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An opportunity that reaches the threshold with 80% probability will trigger additional alerts if the probability subsequently goes higher to 85%.
A. Yes B. No C. Depends on the Settings |
B. No
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Which of the following types of packages can be upgraded?
A. Managed Packages B. Unmanaged Packages C. Both A & B D. None of the Above |
A. Managed Packages
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Which of the following feature allows you to send an email when an opportunity reaches a threshold value?
A. Validation Rule B. Big Deal Alert C. Opportunity Alert D. Big Ticket Email |
B. Big Deal Alert
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Conditional Highlighting only applies to the first summary field column in the table?
A. True B. False |
A. True
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Un-managed packages do not include locked components but can be upgraded?
A. True B. False |
B. False
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Auto Response rules work on which objects?
A. Leads and Cases B. Leads and Accounts C. Accounts and Opportunity D. Account and Cases |
A. Leads and Cases
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Escalation rules only run during the business hours with which they are associated?
A. True B. False |
A. True
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Customizable Forecasting is a prerequisite in order to enable territory management?
A. True B. False |
A. True
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Running User concept in Dashboard allows users to view Data which normally they can not view?
A. True B. False |
A. True
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Can a user create his or her own Default Sales Team?
A. Yes B. No |
A. Yes
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How many ranges can be defined in the case of a Conditional Highlighting?
A. 2 B. 3 C. 4 D. 5 |
B. 3
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When are the formula fields Re - Calculated?
A. Every 15 minutes B. Every time they are seen C. After every DML Operation D. Admin can set the time of Refresh |
B. Every time they are seen
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How do you find out that the Approval Process is edited?
A. Last Modified By Field B. Audit trail C. History Record on Approval page layout D. All of the Above |
D. All of the Above
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How many Solution records can be imported via Import Wizard?
A. 500 B. 5,000 C. 50,000 D. Solution Records cannot be imported via Import Wizard |
C. 50,000
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The formatting of reports is maintained when it is exported via Printable View.
A. True B. False |
A. True
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Which one is the following is a salesforce.com definition for a Lead?
A. Any person, organization or company that may be interested in your products and services, not yet customers B. An organization, individual or company involved with your business such as customers, competitors and partners C. Any potential revenue-generating event i.e. “sales deal” D. Any individual or influencer associated with an account |
A. Any person, organization or company that may be interested in your products and services, not yet customers
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If you delete an email from a case and then delete the case, you will not be able to retrieve the deleted email from the Recycle Bin
A. True B. False |
A. True
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What should be the Advanced filter Conditions to meet the requirement “Find contacts owned by Poo that have a title of CFO, functional role of CFO, or reports to the CFO?
1) Title equals CFO 2) Functional Role equals CFO 3) Reports To equals CFO 4) Contact Owner contains Poo A. (1 OR 2 OR 3) AND 4 B. (4 AND (2 OR 3)) OR 1 C. (1 OR 2 OR (3 AND 4) D. (1 AND (2 OR 3)) OR 4 |
A. (1 OR 2 OR 3) AND 4
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How many User records can be imported via Import Wizard?
A. 500 B. 5,000 C. 50,000 D. User Records cannot be imported via Import Wizard |
D. User Records cannot be imported via Import Wizard
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Which of the following is true about Page layouts?
A. Control the layout and organization of detail and edit pages B. Control which fields, related lists, and custom links users see, on detail and edit pages only C. Control which standard and custom buttons display on detail pages and related lists D. Determine whether fields are visible, read only, or required, on detail and edit pages only E. All of the Above |
E. All of the Above
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To email a report to other users, the report must be in a public folder with access granted to the other users.
A. True B. False |
A. True
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When a field is deleted from the page layout, does it is also deleted from the Object?
A. Yes B. No |
B. No
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How do you find out that the Approval Process is edited?
A. Last Modified By Field B. Audit trail C. History Record on Approval page layout D. All of the Above |
D. All of the Above
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How many Solution records can be imported via Import Wizard?
A. 500 B. 5,000 C. 50,000 D. Solution Records cannot be imported via Import Wizard |
C. 50,000
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Formatting of report is maintained when it is exported via Printable View?
A. True B. False |
A. True
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Which one is the following is a salesforce.com definition for a Lead?
A. Any person, organization or company that may be interested in your products and services, not yet customers B. An organization, individual or company involved with your business such as customers, competitors and partners C. Any potential revenue-generating event i.e. “sales deal” D. Any individual or influencer associated with an account |
A. Any person, organization or company that may be interested in your products and services, not yet customers
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If you delete an email from a case and then delete the case, you will not be able to retrieve the deleted email from the Recycle Bin
A. True B. False |
A. True
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What should be the Advanced filter Conditions to meet the requirement “Find contacts owned by Poo that have a title of CFO, functional role of CFO, or reports to the CFO?
1) Title equals CFO 2) Functional Role equals CFO 3) Reports To equals CFO 4) Contact Owner contains Poo A. (1 OR 2 OR 3) AND 4 B. (4 AND (2 OR 3)) OR 1 C. (1 OR 2 OR (3 AND 4) D. (1 AND (2 OR 3)) OR 4 |
A. (1 OR 2 OR 3) AND 4
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How many User records can be imported via Import Wizard?
A. 500 B. 5,000 C. 50,000 D. User Records cannot be imported via Import Wizard |
D. User Records cannot be imported via Import Wizard
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Which of the following is true about Page layouts?
A. Control the layout and organization of detail and edit pages B. Control which fields, related lists, and custom links users see, on detail and edit pages only C. Control which standard and custom buttons display on detail pages and related lists D. Determine whether fields are visible, read only, or required, on detail and edit pages only E. All of the Above |
E. All of the Above
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To email a report to other users, the report must be in a public folder with access granted to the other users?
A. True B. False |
A. True
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When a field is deleted from the page layout, is it also deleted from the Object?
A. Yes B. No |
B. No
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On deleting a Tab from an Application ____
A. Deletes the Tab from Salesforce.com B. Deletes the tab from that Application C. Deletes that particular Object of whose Tab is deleted D. All of the Above |
B. Deletes the tab from that Application
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Which one of the following is a salesforce.com definition for an opportunity?
A. Any person, organization or company that may be interested in your products and services, not yet customers B. An organization, individual or company involved with your business such as customers, competitors and partners C. Any potential revenue-generating event i.e. “sales deal” D. Any individual or influencer associated with an account |
C. Any potential revenue-generating event i.e. “sales deal”
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Which of the following make a User record Unique?
A. Profile B. Email Id C. Username D. Role |
C. Username
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Where you can see that the Approval Process was edited.
A. Last Modified By Field B. Audit trail C. History Record on Approval page layout D. All of the Above |
D. All of the Above
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How many Solution records can be imported via Import Wizard?
A. 500 B. 5,000 C. 50,000 D. Solution Records cannot be imported via Import Wizard |
C. 50,000
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Which of the following is NOT controlled by the Page Layout?
A. How detail and edit pages are organized B. Field properties like visible, read-only and required C. Controlling which fields, related lists, and Custom Links users sees D. Page section customizations E. Roll-up summary |
E. Roll-up summary
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What does the dashboard snapshot on the Home Page display?
A. Only the dashboard determined by the System Administrator B. You cannot display a dashboard on the Home Page C. The first two rows of any of your available dashboards D. The first row of any available dashboards E. The Complete Dashboard set by the User himself |
D. The first row of any available dashboards
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Though multiple campaigns can be influential, you can only designate one campaign as the primary campaign source on the opportunity?
A. True B. False |
A. True
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Customer Portal users can view the tags section of a page, if it is included in a page layout.
A. True B. False |
B. False
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If Custom Fiscal Years are enabled then you cannot use Standard Forecasting?
A. True B. False |
A. True
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It is possible for an Account to be part of multiple Territories?
A. Yes B. No |
A. Yes
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Case escalation rules triggered on the last modification will be reset each time a user adds an activity or sends an email from the case record?
A. True B. False |
B. False
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8) Is it possible to have Sidebar search enabled with Global Search?
A. Yes B. No |
B. No
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Is it possible to report on the converted Leads?
A. Yes B. No |
A. Yes
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Case escalation rules triggered on the last modification will be reset each time a user adds a related comment to the case.
A. True B. False |
B. False
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For custom object records to appear in search results associated tab only needs to exist; the tab does not have to be visible to users.
A. True B. False |
A. True
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Will two different users get the same search results on searching for a common keyword?
A. Yes B. No |
B. No
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Are Tags searchable form standard Search component?
A. Yes B. No |
A. Yes
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What of the following statements is True?
A. Tasks allow you to track the specific actions you plan to perform or have performed; Email Alerts cannot track specific actions B. Email Alerts allow you to track the specific actions you plan to perform or have performed, Tasks cannot track specific actions C. Email Alerts and Tasks allow you to track the specific actions you plan to perform or have performed D. Email Alerts and Tasks cannot track the specific actions you plan to perform or have performed |
A. Tasks allow you to track the specific actions you plan to perform or have performed; Email Alerts cannot track specific actions
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Recent Items use the?
A. Edit Pagelayout B.Detail Pagelayout C. Sidebar D. Related List |
C. Sidebar
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_________ are words or short phrases that users can associate with most Salesforce.com records to describe and organize their data in a personalized way?
A. Views B.Tags C. Dashboards D. Home Page layout E. Apps |
B.Tags
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18) What happens when a user clicks on the Create New Apps option present in the List of Apps section?
A. User is taken to a Create new App Page in salesforce.com B. User is taken to App Exchange C. User is taken to developer.force.com page D. None of the above |
C. User is taken to developer.force.com page
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________ are a collection of Force.com components and applications that are made available to other organizations through the AppExchange.
A. Application B. Object C. Workflow Rules D. Packages E. Visual Force Page |
D. Packages
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You can set the Tab as a Landing Tab while creating the Tab for the Object?
A. True B. False |
B. False
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Which of the following is true related to Chatter File enhancements in Summer'11 Salesforce.com Release
A. Viewers can view, download, and share files. B. Collaborators can view, download, share, change permission, edit the file, and upload new versions. C. File owners and collaborators can change file permissions from viewer to collaborator and vice versa D. All of the Above |
D. All of the Above
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The Chatter Expert only posts to each group one time.
A. True B. False |
A. True
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With Summer 2011, You can now sync single tasks between Salesforce and Outlook, which syncs tasks based on their due dates rather than their start dates.
A. True B. False |
A. True
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The Global Search box now appears in the header of all Salesforce setup pages. It now also searches the contents of the setup pages.
A. True B. False |
B. False
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Quick Find only returns results from the setup menu—it doesn't search records in your organization
A. True B. False |
A. True
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__________ are metrics that represent service levels to provide to each of your customers.
A. Milestones B. Assets C. Service Cloud Console D. Sales Pipeline |
A. Milestones
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You can only view Chatter feeds on list views for objects enabled for “feed tracking” in the Salesforce online help
A. True B. False |
A. True
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Posting a snapshot to a user or group feed makes it potentially visible to the entire organization: People can see it whether they have access to the dashboard or not.
A. True B. False |
A. True
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Every record type must have a page layout assignment, even if the record type isn't specified as an assigned record type in the profile.
A. True B. False |
A. True
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You can specify custom record types for the home tab
A. True B. False |
B. False
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Is it possible to create a: Workflow rule that sends an email alert to the article type owner when a new article is created from a case.
A. Yes B. No |
A. Yes
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An administrator notices there are too many duplicate records, numerous sharing rules, and a large number of manually shared records. Which situation may this be a symptom of?
A. Role hierarchy that has too few roles. B. Sharing model that is too public. C. Sharing model that is too private. D. Object permissions on profiles that are too restrictive. |
C. Sharing model that is too private.
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In Salesforce Territory Management, which statement describes how a territory hierarchy is different from a role hierarchy?
A. Territory hierarchy grants login access to all users in a territory. B. Territory hierarchy supports assigning users to multiple territories. C. Territory hierarchy automatically assigns users to sales teams in the territory. D. Territory hierarchy gives users in a territory full edit access to all accounts in that territory. |
B. Territory hierarchy supports assigning users to multiple territories.
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An administrator wrote a field update action for a workflow rule on a field that is hidden via Field- Level Security. When the workflow rule triggers, what happens to the data in the hidden field?
A. The field will fail to update and remain in its original state. B. The field is updated, even though it is hidden. C. The field will only update if the rule was triggered by a time-based trigger. D. The field will only update if the user has “Modify All Data” enabled in the profile. |
B. The field is updated, even though it is hidden.
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A company called Universal Containers would like to track bugs within Salesforce. The company needs to track the bug’s severity and type as well as its status and description. Bugs should be related to cases, but the bug’s owner will be different than the owner of the case. How can the Universal Containers administrator meet these requirements?
A. Create a section on the case page layout B. Create a field on cases C. Create a custom object for bugs and relate it to cases D. Create a relationship between the standard bug object and the standard case object. |
C. Create a custom object for bugs and relate it to cases
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Data is to be plotted against time. Which Dashboard component is best suited for this purpose
A. Bar chart B. Line chart C. Visual Force Page D. Funnel Chart |
B. Line chart
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When dated exchange rates are defined the ranges can be
A. as small as a minute and as large as a fiscal year B. as small as a day and as large as a week C. as small as an hour and as large as a fiscal quarter D. as small as a day and as large as all of time |
D. as small as a day and as large as all of time
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Is it possible to create multiple Customer Portals for your organization?
A. Yes B. No |
A. Yes
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Portal users can log into a Customer Portal two ways, via the portal's login page and through the Salesforce login page.
A. True B. False |
B. False
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Which of the following is TRUE about connection finder
A. Connection Finder allows you to SMS Partners to find out if they are Salesforce customers B. Connection Finder allows you to email surveys to find out if your partners are Salesforce customers C. Connection Finder allows you to check whether the salesforce.com is LIVE or not D. Connection Finder allows you to set up a Connection with your customers |
B. Connection Finder allows you to email surveys to find out if your partners are Salesforce customers
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__________ allows companies that sell through indirect sales channels to maximize the return on their channel investments and increase channel revenues
A. Partner Relationship Management B. Customer Relationship Management C. Service Management D. None of the Above |
A. Partner Relationship Management
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Which of the following are included in territory management?
A. Lead B. Opportunity C. Activity D. All of the Above |
B. Opportunity
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Irreversible data loss can result from clicking Enable Territory Management from Scratch.
A. TRUE B. FALSE |
A. TRUE
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You can create multiple Customer Portals that display different tabs for users with the same profile, as long as the profile has access to each object displayed on a tab
A. TRUE B. FALSE |
A. TRUE
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Customizable forecasting can only be enabled if you enable territory management?
A. TRUE B. FALSE |
B. FALSE
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If a user accesses a login URL that does not contain a unique identifier of a specific Customer Portal, then they are automatically directed to the login URL of the first Customer Portal you created
A. TRUE B. FALSE |
A. TRUE
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__________ let(s) you segment your organization's data into logical sections, making searches, reports, and list views more meaningful to users.
A. Territory Management B. Custom Settings C. Divisions D. None of the Above |
C. Divisions
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The organization IDs of your sandboxes remain same each time your sandbox is refreshed
A. TRUE B. FALSE |
B. FALSE
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One can create Configuration Sandbox from a Full Copy Sandbox
A. TRUE B. FALSE |
B. FALSE
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An opportunity can have only one primary partner
A. TRUE B. FALSE |
A. TRUE
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If you change the account for an opportunity that has partners, all partners are deleted from the Partners related list
A. TRUE B. FALSE |
A. TRUE
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Sandboxes ALSO send email notifications when storage limits are reached
A. TRUE B. FALSE |
B. FALSE
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What does a Case with Red Arrow mean?
A. The case is closed B. The Case is being tracked C. The Case is escalated D. The Case is Important E. The case has got a very high feedback |
C. The Case is escalated
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Which feature can be used to make sure all outgoing Emails are tracked for compliance?
A. Use Compliance BCC Email B. Write a trigger to store the emails C. Let users manually enter a specified Email Id in the To Field D. None of the Above E. All of the Above |
A. Use Compliance BCC Email
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The search term "acme AND california AND NOT meeting" is same as:
A. acme AND (california AND NOT meeting) B. (acme AND california AND NOT meeting) C. (acme AND California) AND NOT meeting D. None of the Above E. All of the Above |
B. (acme AND california AND NOT meeting)
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Which of the following Objects cannot be Renamed;
A. Account B. Contact C. Opportunity D. Forecast |
D. Forecast
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After renaming tabs, objects, or fields, which of the following additional items may need manual Check:
A. List view names B. Standard report names and descriptions C. Titles and descriptions of any email templates D. All of the Above |
D. All of the Above
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_________ allow users to create custom documents using the information from your records
A. Email templates B. Letterheads C. Mail merge templates D. None of the Above |
C. Mail merge templates
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When you change case ownership, any associated open activities that are owned by the current case owner are transferred to the new owner
A. TRUE B. FALSE |
A. TRUE
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Modifications to the related lists on the case are also tracked in the case history
A. TRUE B. FALSE |
B. FALSE
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You might not have the same search results as another user performing the same search.
A. TRUE B. FALSE |
A. TRUE
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In Case object, If you update the Contact Name field, the Account Name field will automatically default to the account associated with the contact when you save the case.
A. TRUE B. FALSE |
B. FALSE
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Divisions do not restrict users access to data and are not meant for security purposes
A. TRUE B. FALSE |
A. TRUE
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Which objects are in the Sales and Marketing Cloud?
a. Account, contact, campaign, lead, opportunity, quotes b. Data.com, workflow & approvals, email & calendaring, analytics, partner management c. All of the above d. None of the above |
c. All of the above
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Which objects are in the Service Cloud?
a. Support cases, solutions, visual workflow, contract & entitlements b. Social monitoring, Knowledge c. Email & calendering, analytics, partner management d. All of the above |
d. All of the above
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Which objects are in the Collaboration Cloud?
a. Sales Cloud b. Marketing Cloud c. Service Cloud d. Sandbox 1. a and b 2. a and b and c 3. d 4. All of the above |
2. a and b and c
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The Administrator can hide the Sidebar in the graphical user interface
1. True 2. False |
1. True
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What are the main objects in Salseforce?
a. Cases & solutions b. Campaigns, leads, accounts, contacts, opportunities c. Records, roles & hierarchy d. All of the above 1. (d) All of the above 2. a and b 3. b 4. c |
2. a and b
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How are the main objects in Salesforce related?
a. Through related lists and look-up b. Through the page layout c. Through sharing d. Through validation rules |
a. Through related lists and look-up
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Which objects are in the Sales and Marketing Cloud?
a. Account, contact, campaign, lead, opportunity, quotes b. Data.com, workflow & approvals, email & calendaring, analytics, partner management c. All of the above d. None of the above |
c. All of the above
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Which tabs are common to all apps?
a. Reports & Dashboards b. Chatter c. Files d. All of the above |
d. All of the above
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Which objects are in the Service Cloud?
a. Support cases, solutions, visual workflow, contract & entitlements b. Social monitoring, Knowledge c. Email & calendering, analytics, partner management d. All of the above |
d. All of the above
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How many times a year does Salesforce release improvement to the application?
a. 2 b. 3 c. 1 d. continuously |
b. 3
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Which objects are in the Collaboration Cloud?
a. Sales Cloud b. Marketing Cloud c. Service Cloud d. Sandbox 1. a and b 2. a and b and c 3. d 4. All of the above |
2. a and b and c
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Where do you look to see how many available user licenses there are?
a. Company profile b. Administrator's profile c. License agreement d. FAQ |
a. Company profile
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Marketing is currently targeting accounts in the technology and manufacturing industries. The team needs quick access to these accounts on a regular basis. What would you do?
a. Create a custom report and give all users access b. Create a validation rule c. Create a list view d. Teach them to sort by industry |
c. Create a list view
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The Administrator can hide the Sidebar in the graphical user interface
1. True 2. False |
1. True
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What are the main objects in Salseforce?
a. Cases & solutions b. Campaigns, leads, accounts, contacts, opportunities c. Records, roles & hierarchy d. All of the above 1. (d) All of the above 2. a and b 3. b 4. c |
2. a and b
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How are the main objects in Salesforce related?
a. Through related lists and look-up b. Through the page layout c. Through sharing d. Through validation rules |
a. Through related lists and look-up
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Which tabs are common to all apps?
a. Reports & Dashboards b. Chatter c. Files d. All of the above |
d. All of the above
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How many times a year does Salesforce release improvement to the application?
a. 2 b. 3 c. 1 d. continuously |
b. 3
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Where do you look to see how many available user licenses there are?
a. Company profile b. Administrator's profile c. License agreement d. FAQ |
a. Company profile
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Marketing is currently targeting accounts in the technology and manufacturing industries. The team needs quick access to these accounts on a regular basis. What would you do?
a. Create a custom report and give all users access b. Create a validation rule c. Create a list view d. Teach them to sort by industry |
c. Create a list view
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What is an object?
a. Entire spreadsheet b. Columns c. Rows d. Records |
a. Entire spreadsheet
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Columns are:
a. Records b. Objects c. Fields d. Entire spreadsheet |
c. Fields
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What is a record?
a. Row b. Column c. Entire spreadsheet d. User |
a. Row
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What is the main object in the Sales Cloud?
a. Account b. User c. Opportunity d. Contact |
a. Account
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What are the two main objects in the Service Cloud?
a. Case b. Solution c. Escalation d. User ID 1. a and b 2. a and d 3. None of the above 4. All of the above |
1. a and b
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What three fields cannot be edited with inline editing?
a. System field (created by) b. Read only c. Formula d. Account owner 1. a, b and c 2. a, b and d 3. b, c and d 4. a, c and d |
1. a, b and c
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Accounts can be mass edited
1. True 2. False |
1. True
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A Lead should have Interest, Money & Authority to be qualified for a:
a. New Case b. New activity c. Rating change d. Lead conversion |
d. Lead conversion
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How many search engine types are there in Salesforce?
a. 3 b. 12 c. 25 4. unlimited |
a. 3
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It is possible to enable auto-fill-in for fields.
1. True 2. False |
1. True
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You can edit records in lists (list view) as long as list view is:
a. Limited to one object b. Limited to one record type c. Limited to an object that is not a picklist d. Limited to 20 records at a time |
b. Limited to one record type
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Changing the way your date, numbers and sort order (first name/last name) is controlled in the:
a. Locale b. List view c. Page view d. None of the above |
a. Locale
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The three levels where currency shows:
a. Corporate level, company profile b. User record, defaults to his records c. Opportunity d. Contact record 1. a, b, d 2. a, b, c 3. b, c, d 4. a, c, d |
2. a, b, c
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You might want to use a custom fiscal year when:
a. Calendar isn't Gregorian b. Fiscal year isn't 12 months long c. Calendar doesn't start of the 1st or last day of the month d. To match when Salesforce was integrated and went live 1. a, b, d 2. a, b, c 3. b, c, d 4. a, c, d |
2. a, b, c
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List views are often customized for
a. Security b. Creating dashboards c. Accessing data where you wouldn't otherwise user access d. Accessing sliced data rapidly |
d. Accessing sliced data rapidly
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What is a profile?
a. List of permissions that an end-user can do b. What kind of records/data end-user can see c. His job description d. All of the above |
d. All of the above
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What are the most powerful tools for administrators?
a. Custom reports b. Record type & page layout c. List views d. Access to CEO profile |
b. Record type & page layout
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The following are applications shown in the menu at the top right of the screen
a. Sales & Marketing b. Call Center c. Community d. All of the above |
d. All of the above
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A marketing user can:
a. Import leads for the entire organization b. Import leads solely for marketing campaigns c. Limited to the wizard for importing leads d. None of the above |
a. Import leads for the entire organization
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External users cannot:
a. Follow records b. Access Chatter c. Post on Chatter d. All of the above |
a. Follow records
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When the Admin changes the Tab Settings (top row buttons), this does not mean they can't get into data.
1. True 2. False |
1. True (They can get into through reports but this is NOT a security issue)
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_______ Is/Are the most commonly used format(s) for assigning user names.
a. Email address b. Employee number c. First and last name d. All of the above |
a. email address
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Difference between settings and permissions on a profile
a. Settings determine what an end user can see b. permissions determine what an end user can do c. Both Above d. Neither above |
c. Both Above
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Object permissions control:
a. Create, edit, delete data b. Create, edit, delete fields c. Create, edit, delete page layouts d. All of the above |
a. Create, edit, delete data
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Information contained in a user record:
a. Personal information b. Security information c. Local information d. All of the above |
d. All of the above
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Method(s) for quickly creating multiple users
a. Create formula b. Write validation rule c. Check multiple user check box d. None of the above |
c. Check multiple user check box
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One of your users receives an error message when they try to log in. To assess, look in his:
a. User record b. User profile c. Either a or b d. None of the above |
a. User Record
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Security and data access can best be described as:
a. What records a user has access to b. What profiles a user has access to c. What groups a user has access to d. What objects a user has access to |
a. What records a user has access to
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The systems checks how many things when a user logs in?
a. 2 b. 3 c. 4 d. 5 |
c. 4
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Upon log in, the system does not immediately check for:
a. Contents of cookie it leaves on their browser b. IP address of the User c. User password d. Roles & permissions |
d. Roles & permissions
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OWD stands for
a. Organization Wide Defaults b. Organization Wide Definitions c. Object Wide Defaults d. Object Wide Definitions |
a. Organization Wide Defaults
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OWD has the
a. Tightest controls b. Least controls c. No controls d. Controls aren't managed in the OWD |
a. Tightest controls
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Sharing rules have an impact on security.
a. True b. False |
a. True
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The OWD control is the only tool to restrict access and it establishes baseline level of access if you don't own the record.
a. True b. False |
a. True
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Salesforce's "role hierarchy" is the same thing as your company's organizational chart.
a. True b. False |
b. False
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The role hierarchy provides
a. Record level access b. Data the user can see c. Vertical visibility d. All of the above |
d. All of the above
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The role hierarchy provides
a. Corporate organizational chart b. Data the user can see c. Horizontal visibility d. All of the above |
b. Data the user can see
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Difference between a Profile and a Role
a. Profile you do b. Role you do c. Role you see d. Profile you see 1. a and c 2. b and d 3. a and b 4. c and d |
1. a and c
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Data validation rules are to prevent and enforce.
1. True 2. False |
1. True
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A record is the same as a(an)
a. Contact b. Account c. Opportunity d. Case |
a. Contact
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Workflow rules are not important when importing data
1. True 2. False |
2. False
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