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6 Cards in this Set

  • Front
  • Back

Production approach

-Focused on DEVELOPING MASS PRODUCTION techniques TO PRODUCE GOODS

Selling approach

-Sales orientated to beat competition


-FILM AND RADIO to advertise products
-Hire sales staff to convince customers

Marketing approach

-Market research finding out what customers want
-Puts customer first

Corporate social responsibility

Public concern about RESOURCES and POLLUTION

Customer orientation

Customer satisfaction through marketing decisions

Relationship marketing

-Priority on customer retention
E.g. REWARDS programs