Recap Quiz 8: Management Decision And Control

Front 1

When local managers are inexperienced or not highly effective, decision making tends to be
decentralized.

Back 1

False

Front 2

A legal system called codetermination requires workers and their managers to participate in the
discussion of major decisions.

Back 2

True

Front 3

In Germany, managers place a greater emphasis on managing subordinates than on productivity and
product quality.

Back 3

False

Front 4

TQM uses employee empowerment which encourages individuals and teams to generate and
implement ideas for improving quality.

Back 4

True

Front 5

A common form of direct control is visits by top executives to overseas affiliates or subsidiaries.

Back 5

True

Front 6

Direct controls are particularly important in international management because of the great expense
associated with indirect methods.

Back 6

False

Front 7

Surprisingly one of the least common approaches to personnel performance evaluation is the
periodic appraisal of work performance.

Back 7

False

Front 8

The following factors encourage the use of centralized decision-making except:
A. Large company size
B. Large capital investment
C. Heterogeneous product lines
D. High degree of technology

Back 8

C

Front 9

The following factors encourage the use of decentralized decision-making except:
A. Small company size
B. Relatively low importance to MNC
C. High degree of technology
D. Stable environment

Back 9

C

Front 10

Identify the statement which accurately depicts difference between French and Danish managers
in their approach to the decision-making process.
A. French managers do not spend as much time analysing alternatives to optimize production
B. Danes do not emphasize control in operations
C. French managers are less emotionally responsive and tend to take a straightforward approach
D. Danes present each opportunity with a sense of creativity and logic

Back 10

B

Front 11

According to the text, one of the primary areas where TQM is having a big impact is:
A. Human resources management
B. Manufacturing
C. Marketing
D. Finance

Back 11

B

Front 12

The external control process differs from the internal control in that the external control:
A. Encourages harmony, responsiveness and sensibility
B. Focuses on self, function, one's own group and one's own organization
C. Proves to be uncomfortable when the environment seems out of control or changeable
D. Has a dominating attitude bordering on aggressiveness toward the environment

Back 12

D

Front 13

Which of the following is not a form of direct control?
A. Visits by top executives to overseas affiliates or subsidiaries
B. The staffing practices of MNCs
C. The organizational structure of MNCs
D. The use of financial ratios that provide insights into the unit's financial health

Back 13

D

Front 14

In comparing the control mechanisms used by U.S. and European firms, it has been found that
U.S. firms make greater use of _____ control, while European firms rely more heavily on _____
control.
A. Output, behavioural
B. Bureaucratic, participative
C. Behavioural, output
D. Participative, bureaucratic

Back 14

A

Front 15

The philosophy, "Anything worth doing in the area of quality is worth overdoing." is the
management attitude of the
A. French
B. Danish
C. Japanese
D. Americans

Back 15

C