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32 Cards in this Set
- Front
- Back
bracketing |
identifying and setting aside for later discussion the issues peripheral to a current conflict. |
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brute facts |
objective, concrete phenomena |
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institutional facts |
meanings people assign to brute facts that are based on human interpritation |
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cognitive complexity and how do you measure it? |
the number of mental constructs an individual uses, how abstract they are, and how elaborately they interact to create perceptions. You can measure cognitive complexity by how many constructs you can have about a person. The most constructs then the more cognitively complex that person is. |
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communication apprehension |
anxiety associated with real or anticipated communication encounters. it is common and can be constructive. |
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communication climate |
the overall feeling, or emotional mood, between people |
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conflict |
the expression of different views, interest, and goals and the perception of differences as incompatible or in opposition by people who depend on each other. |
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constructivism |
a theory that holds that we organize and interpret experience by applying cognitive structures called schemata |
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credibility |
the ability of a person to engender belief in what he or she says or does. listeners confer or refuse to confer credibility on speakers |
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ethnocentrism |
the tendency to assume that one way of life is normal and superior to other ways of life |
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expectancy violation theory |
a theory claiming that when our expectations are violated, we become more cognitively alert as we struggle to understand and cope with unexpected behaviors |
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halo effect |
the attribution of expertise to someone in areas unrelated to the person's actual expertise |
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hypothetical thought |
thinking about experiences and ideas that do not exist or are not present in the sense |
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indexing |
a technique of noting that every statement reflects a specific time and circumstance and may not apply to any other times circumstances |
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inference |
a deduction that goes beyond what you know or assume to be fact |
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kinesics |
body position and body motions, including those of the face, that may be used to communicate or may be interpreted as communicating |
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ladder of abstraction |
pg 70 |
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loaded language |
an extreme form of evaluative language that relies on words that strongly slant perceptions and thus meanings |
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mind reading |
the assumption that we understand what another person thinks or how another person perceives something |
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monitoring |
the observation and regulation of one's own communication |
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nonverbal communication |
all forms of communication other than words themselves, includes inflection and other vocal qualities as well as several other behaviors such as shrugs, blushing, and eye movements |
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perception |
an active process of selecting, organizing, and interpreting people, objects, events, situations, or activites |
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person-centeredness |
the ability to perceive another as a distinct and unique individual apart from social roles and generalizations |
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self-serving bias |
the tendency to attribute our positive actions and successes to stable, global, internal influences that we control and to attribute our negative actions and failures to unstable, specific, external influences beyond our control |
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Speech to Entertain |
primary interest is to engage, interest, amuse, or please listeners. |
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reappropriation |
a groups reclamation of of a term used by others to degrade the group's members; the treatment of those terms as positive self-descriptions. aims to remove sigma from terms that others use prejoratively |
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totalitizing |
Responding to a person as if one aspect of that person were the total of who the person is. |
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overt conflict |
exist when people express differences in a straightforward manner |
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Speech to Inform |
primary goal of increasing listeners' understanding, awareness, or knowledge of some topic |
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speech to persuade |
aims to influence attitudes, change practices, or alter beliefs. |
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covert conflict |
exist when people express disagreement or difference only indirectly |
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judgement |
a belief or opinion that is based on observations, feelings, assumptions, or other phenomena that are not facts |