Quality Management

Front 1

In order to survive and thrive in a globally competitive environment, organizations must adopt a broad strategy that gives them a sustainable competitive edge. T/F

Back 1

True

Front 2

A core competency is something an organization does so well it can be viewed as a competitive advantage. T/F

Back 2

True

Front 3

SWOT analysis is the only step needed in the strategic planning process. T/F

Back 3

False

Front 4

An organizations vision is a specific measurable goal it tries to achieve. T/F

Back 4

True

Front 5

In a total quality setting, people are responsible for their actions and accountable for their performance. T/F

Back 5

True

Front 6

Corporate social responsibility is a balanced approach to address economic, social and environmental issues in a way that aims to benefit people, communities, and society. T/F

Back 6

True

Front 7

Extenuating circumstances alter what is right or wrong. T/F

Back 7

False

Front 8

Trust building in the total quality setting is everyone's responsibility and needs the manager to initiate its execution. T/F

Back 8

True

Front 9

Doing the wrong thing, even for the right reason, is still wrong.

Back 9

True

Front 10

The first step in articulating an organizational vision is writing it down. T/F

Back 10

True

Front 11

The vision statement should not be concerned with establishing the tone for the employees yet should establish numerical goals to accomplish. T/F

Back 11

False

Front 12

Broad strategic objectives translate an organizations vision and mission into measurable terms. T/F

Back 12

True

Front 13

One way to e sure a chance of success is to assign all initial activities of the strategic plan to advocates of the plan. T/F

Back 13

True

Front 14

The most common impediment to ethical conduct is simply human nature. T/F

Back 14

True

Front 15

Some of the factors that contribute to misguided perceptions include trust, integrity and ownership. T/F

Back 15

False

Front 16

The approach that is most likely to lead to an ethical choice is to decide what is right in a given situation and do it. T/F

Back 16

True

Front 17

Just because a choice made is legal does not necessarily mean its ethical. T/F

Back 17

True

Front 18

The total quality approach can still be successfully implemented in an organization that fails to subscribe to high standards of ethical behavior. T/F

Back 18

False

Front 19

Accepting responsibility helps build trust, integrity and all the other elements of ethics that are important in a total quality environment. T/F

Back 19

True

Front 20

Corporate social responsibility is critical because the credibility and, in turn, success of a free-market economic system rest on a foundation of trust. T/F

Back 20

True

Front 21

An excellent time to identify sacred cows, new approaches, and better ways to be more competitive is during the strategic planning process. T/F

Back 21

True

Front 22

Together, all of the guiding principles represent the organizations value system - the foundation of its corporate culture. T/F

Back 22

True

Front 23

Incorrect questions are lousy, negative, and dont solve problems. T/F

Back 23

False

Front 24

Striving for personal accountability allows the individual to win. T/F

Back 24

True

Front 25

The concepts of trust, integrity and ________ are part of the value system of total quality.

Responsibility

Morality

Legality

Truth

Back 25

Responsibility

Front 26

Which of the following is NOT a value that leads to ethical behavior?

Integrity

Fairness

Opportunity

Deoendability

Back 26

Opportunity

Front 27

Managers have 3 responsibilities in regard to ethics. Which one of the following is NOT a managers responsibility?

They are responsible for helping employees follow through and exhibit ethical behavior.

They are responsible for helping employees make ethical choices.

They are responsible to act immediately when they observe unethical behavior.

They are responsible for establishing High ethical standards.

Back 27

They are responsible for helping employees make ethical choices.

Front 28

When handling an ethical delimma, managers should select the option that will most likely:

Back 28

All of the above

Front 29

When providing ethics training, it is important to:

Back 29

All of the above Are important.

Front 30

In the development of specific tactics or an action plan, which of the following characteristics does NOT apply?

Back 30

Are open ended with no specific time frame.

Front 31

Execution of the strategic plan is perhaps the most challenging aspect of an organizations effort in the strategic planning process. In reviewing the steps listed belle, which is the most important in the execution of a strategic plan.

Back 31

All of the above

Front 32

Organizations at time are guilty of contributing to the unethical behavior of their employee. Which of the following factors contribute to unethical conduct in an organization?

Back 32

All of the above