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38 Cards in this Set
- Front
- Back
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Juran |
Quality Trilogy best associated with... |
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Productivity |
A ratio of output to input |
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Quality improvement efforts should focus around... |
All of above. Customer,supplier,internal processes. |
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Specifications |
Convert customer requirements into product design and manufacture. |
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Variability is measured with what mathematical concept? |
Standard deviation |
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Margin of error, in percent, associate d with 2500? |
1/√2500 = 2.00℅ |
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Z-statistic |
All of above... |
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Set of tasks that use organizational resources... |
Process |
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Graphic representation that demonstrates logical ordering of tasks is a... |
Flowchart |
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Metrology is concerned with measurement of... |
Mass,time, and length |
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Z= |
(X-u)/sdev |
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Quality trilogy |
Juran |
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Quality improvement efforts should focus around... |
All of above... |
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Specifications |
Convert customer requirements into product design and manufacture. |
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"Giving the customer the right thing right..." |
Central tendency |
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Mathematical measure pertaining to "...the first time" |
Variability |
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Company can modify customer requirements whenever... |
None of above |
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If variability exists in a process... |
It will sometimes adversely effect the process or service |
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Flowchart |
Graphical rep. Of process flow |
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Rebaselining a a process after an improvement: |
Defines whether or not the implemented improvements succeeded. |
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Brainstorming is very effective for the... |
None of above |
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Customer requirement must be both specific and measurable. |
True |
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What is used to determine scrap in a process? |
? |
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Kaoru ishikawa |
Fishbone diagram |
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Common cause variation found... |
BTW upper and lower control limits |
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Special cause variation |
None of above |
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Control charts used when subgroups 10 or more exist: |
Average and Sigma |
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When One or more data points lie above upper ctrl limit or below lower ctrl limit |
Out of control |
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Binomial control chart used for constant sample size |
Np chart |
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Area of opportunity chart that can handle different subgroup sizes |
U chart |
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Process capability index that considers both central tendency and variability |
Cpk |
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Binomial control charts |
P and nP charts |
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Inherent capability falls btw |
Mean plus/minus 3 sdev |
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Control chart used when long intervals of time exist BTW data collection |
Individuals and range chart |
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Attributes charts good for |
Classification of product into pass/fail categories |
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If you were after the number of nonconforming items in a series of standard lot sizes, the attributes control chart that best fits the situation is |
C chart |
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An excellent Cpk value is |
Both a and b. 6,7 |
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Keeping track of progress during process improvement for the purposes of audit trails is called |
Documentation |
