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9 Cards in this Set

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  • Back
First make a small request and follow it with a larger request.
Foot in the door techique
First make a large unreasonable request and follow it with a small request
Door-in-the-face technique
Get person to agree to attractive terms and then the terms are changed to be less favorite
Low-ball technique
The tendency to focus on the role of personal causes and underestimate situation influences
Fundamental Attribution Error (FAE)
Tendency to attribute other behavior to personal causes and attribute our behavior to situation causes.
Actor-Observer Bias
What we feel when there is incompatibility between our belief and our actions or attitudes
Cognitive Dissonance
As the number of bystanders at an emergency increases the probability that the victim will receive help from them decreases.
Bystander Effect
Frustration occurs whenever anything blocks our goal. When we are frustrated we become aggressive.
Frustration-aggression hypothesis.
We act our aggressive feeling on a another target.
Displacement