Study your flashcards anywhere!

Download the official Cram app for free >

  • Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off

How to study your flashcards.

Right/Left arrow keys: Navigate between flashcards.right arrow keyleft arrow key

Up/Down arrow keys: Flip the card between the front and back.down keyup key

H key: Show hint (3rd side).h key

A key: Read text to speech.a key


Play button


Play button




Click to flip

25 Cards in this Set

  • Front
  • Back

Human Relations

interaction btw 2 or more humans

Total Person

someone that has emotional control, physically fit, self awareness, self-esteem and value orientation are interdependent.

Organizational Culture

company ethics, values and behavior

Scientific Management

the process of applying methodologies to remove non-value added activities in processes.

Hawthorne Studies

what the effect of illumination, ventilation and fatigue has on the productivity of people in the work place.


the ability to recognize & understand your mood, emotions & drive and the effect it has on others.


accepting and liking yourself




having faith in someone else - successful relationship


opening up to another person

conflict resolution

finding a solution to your values when compromised.

self - esteem

includes your feelings about your adequacy in the many roles you play in life.

There are two components: self efficacy and self respect.


the learned expectation of success.

Self- respect

what you think and feel about yourself.


the bundle of facts, opinions, beliefs and perceptions about yourself that are present in your life every moment of every day.

developmental psychology

cognitive social, and emotional development during the early stages of a person's childhood.

External locus of control

when you believe that your life is totally controlled by outside forces and bear little responsibility for what happens to them.

Internal locus of control

when someone believes everything that happens to them is a result of what they have done.

They make decisions based on wrong and right - from their own standards.


any naturally recurring pattern of thought, feeling, or behavior that can be productively applied.


a consistent, near perfect performance of an activity.


is someone who develops another person through tutoring, coaching, and guidance.

Guided Imagery

is one of the most creative and empowering methods for achieving your goals available today.


to form a mental image of something


when you talk to yourself in your mind (or mirror)

inner critic`

keeps a record of your failures and never reminds you of your successes.