Prt Quiz Ch 3

Front 1

The position within a large organization that would manage a telephone sales staff for developing leads, making prospecting calls, and following up on leads and previous clients.

Back 1

telemarketing director

Front 2

In the hospitality industry, the job title of a salesperson is likely to be:

Back 2

account manager

Front 3

What training techniques would be a director of sales use to enhance the time management skills of the sales staff?

Back 3

the "in-basket drill"

Front 4

what type of sales meeting would it be to appropriately discuss prospects, bookings, and service procedures?

Back 4

weekly staff meetings

Front 5

Which of the documents help hotel salesperson in a non-automated offices to manage and control sales of function and banquet rooms?

Back 5

function book

Front 6

the most efficient way to locate a clients phone number that is paper-based file.

Back 6

The master card file

Front 7

Using information from routine sources-guest oleos, registration cards, customer surveys and so on to build relationships with guests/clients and market the property's services most effectively is called:

Back 7

database marketing.