Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
6 Cards in this Set
- Front
- Back
|
Pro social modelling |
Refers to a process by which a worker acts as good role model in order to bring the best in people |
|
|
Three elements |
First impression Effective communication Listening |
|
|
Skills of an effective listener |
Pay attention Show that you are listening Provide feedback Defur judgement Respond appropriately |
|
|
Betari box |
My attitude My behaviour Your attitude Your behaviour |
|
|
Levels of rapport |
Ritual cliche Facts and information Ideas and judgements Feelings and emotions Peak rapport |
|
|
Team development |
Forming Norming Storming Performing Adjourning and transforming |
